In desperate need of help from BT

I am in the middle of the most frustrating series of events ever and its an absolutre shambles. What should have been a simple house move and resign up with BT (after many years a customer) has been a ridiculous farce. We had a connection date. You cancelled it for resaons that initially werent made clear. We rang to sort it out several times, were put through to many different departments, hung up on twice (professional CS!) have spent nearly 5 hours on the phone. Have now had our order cancelled 3 times. No one at BT has actually helped, plenty of apologies but these do not resolve the issue. We are now told, one month after initial connection date that you dont have control of the line??? You will have known this from the first attempt. To cap it all, someone from - I presume overseas call centre ( bad english, complete lack of understanding of basic conversation - not for the first time) has just rang and asked if we want to place an order as the last order has been cancelled. This will be the latest of a list or "orders" with no resolution. People that work dont have the time to be on the phone for numerous hours being passed from pillar to post with no sign of a resolution.
I have complained through the complaints email, guess what, no response.
Order number (latest cancelled) was HMNEAA********
I dont hold out much hope of anyone at BT being interested in sirting this out, but heres hoping

Hi skittycat,
I've just sent you a PM there. Sorry to see you're having problems. I can help sort things out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Help me i am in desperate need of Help!!!

I am trying to start Puzzlepirates and i believe its somethings to do with java, when i go to download it i just see a red X in the corner and this is the java console message,
Java Plug-in 1.5.0_06
Using JRE version 1.5.0_06 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Jon Goodwin
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
java.net.UnknownHostException: www.puzzlepirates.com
     at java.net.PlainSocketImpl.connect(Unknown Source)
     at java.net.Socket.connect(Unknown Source)
     at sun.net.NetworkClient.doConnect(Unknown Source)
     at sun.net.www.http.HttpClient.openServer(Unknown Source)
     at sun.net.www.http.HttpClient.openServer(Unknown Source)
     at sun.net.www.http.HttpClient.<init>(Unknown Source)
     at sun.net.www.http.HttpClient.New(Unknown Source)
     at sun.net.www.http.HttpClient.New(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
     at sun.plugin.net.protocol.http.HttpUtils.followRedirects(Unknown Source)
     at sun.plugin.cache.CachedJarLoader.isUpToDate(Unknown Source)
     at sun.plugin.cache.CachedJarLoader.loadFromCache(Unknown Source)
     at sun.plugin.cache.CachedJarLoader.load(Unknown Source)
     at sun.plugin.cache.JarCache.get(Unknown Source)
     at sun.plugin.net.protocol.jar.CachedJarURLConnection.connect(Unknown Source)
     at sun.plugin.net.protocol.jar.CachedJarURLConnection.getJarFile(Unknown Source)
     at sun.misc.URLClassPath$JarLoader.getJarFile(Unknown Source)
     at sun.misc.URLClassPath$JarLoader.<init>(Unknown Source)
     at sun.misc.URLClassPath$3.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at sun.misc.URLClassPath.getLoader(Unknown Source)
     at sun.misc.URLClassPath.getLoader(Unknown Source)
     at sun.misc.URLClassPath.getResource(Unknown Source)
     at java.net.URLClassLoader$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at java.net.URLClassLoader.findClass(Unknown Source)
     at sun.applet.AppletClassLoader.findClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadCode(Unknown Source)
     at sun.applet.AppletPanel.createApplet(Unknown Source)
     at sun.plugin.AppletViewer.createApplet(Unknown Source)
     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
load: class Downloadlet not found.
java.lang.ClassNotFoundException: Downloadlet
     at sun.applet.AppletClassLoader.findClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadCode(Unknown Source)
     at sun.applet.AppletPanel.createApplet(Unknown Source)
     at sun.plugin.AppletViewer.createApplet(Unknown Source)
     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
     at sun.applet.AppletClassLoader.getBytes(Unknown Source)
     at sun.applet.AppletClassLoader.access$100(Unknown Source)
     at sun.applet.AppletClassLoader$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     ... 10 more
Exception in thread "Thread-4" java.lang.NullPointerException
     at sun.plugin.util.GrayBoxPainter.showLoadingError(Unknown Source)
     at sun.plugin.AppletViewer.showAppletException(Unknown Source)
     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
     at sun.plugin.util.GrayBoxPainter.showLoadingError(Unknown Source)
     at sun.plugin.AppletViewer.showAppletStatus(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
load: class Downloadlet not found.
java.lang.ClassNotFoundException: Downloadlet
     at sun.applet.AppletClassLoader.findClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadClass(Unknown Source)
     at java.lang.ClassLoader.loadClass(Unknown Source)
     at sun.applet.AppletClassLoader.loadCode(Unknown Source)
     at sun.applet.AppletPanel.createApplet(Unknown Source)
     at sun.plugin.AppletViewer.createApplet(Unknown Source)
     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
     at sun.applet.AppletClassLoader.getBytes(Unknown Source)
     at sun.applet.AppletClassLoader.access$100(Unknown Source)
     at sun.applet.AppletClassLoader$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     ... 10 more
Exception in thread "Thread-9" java.lang.NullPointerException
     at sun.plugin.util.GrayBoxPainter.showLoadingError(Unknown Source)
     at sun.plugin.AppletViewer.showAppletException(Unknown Source)
     at sun.applet.AppletPanel.runLoader(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
     at sun.plugin.util.GrayBoxPainter.showLoadingError(Unknown Source)
     at sun.plugin.AppletViewer.showAppletStatus(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Exception in thread "thread applet-Downloadlet" java.lang.NullPointerException
     at sun.plugin.util.GrayBoxPainter.showLoadingError(Unknown Source)
     at sun.plugin.AppletViewer.showAppletException(Unknown Source)
     at sun.applet.AppletPanel.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Please help as much as you can or as little i desperatly need help.

Oi mate there's no need to be nasty, i was asking why
and you just throw it in my face,Nobody is throwing anything in your face. You threw a stack trace at us and said Java is broken help me.
Well Java is not broken.
The Java program you are running is broken.
But we don't know what it is doing and where it is broken. Only the people with the source for the program (puzzlepirates) can help you.
It is not my fault if they won't help you or told you Java is broken.
and it seems that the java is not working or
something else is wrong on my computerAs a wild guess there is something wrong with the DNS on your machine or proxy or something like that. This is a guess based on the UnknownHostException. But again that is only a guess and the best guess one can make based on the information present.
The problem I think is that their applet tries to do something but doesn't account for connections like yours and is blowing up because of that.
Again only a guess and in the end really does nothing to solve your problem. If you want to solve this problem email the stack trace and perhaps my comments in this post about the UnknownHostException to puzzlepirates and ask them for help.
Nobody else can help you but them.

Need big help from moderator or host!

I need some urgent help from someone who have the authority to delete my two - and only - post from the forum.
I made the posts back in 2005 (using another profile) and still after all these years whenever you search for my real name in google, the post shows up 2nd or 3rd in the results! I really find that extremly problematic!!
Please contact me (if you have the authority to see my current email-address) - or make a comment to this post, If you know who I should contact - or how I should solve the problem.
Tkanks.

I will ask the Mods to delete your posts, if it is possible. They would need to know your old profile.

In desperate need of help!! I feel like i'm using ...

Hi, our broadband at home is stupidly slow. Especially the wireless. It feels like im running dial up from ten years ago.
The problem has been ongoing for a long time, but i've only just returned home from uni, hence why it has taken me so long to ask for help.
After reading on the forums about the shoddy service the india call centre gives, i decided it would be best to try the forums first.
The internet is consistently slow, and it also seems to reach speeds of 0 kb/s at times, sometimes disconnecting me, other times not.
These are my ADS stats, i will add my test results from the bt speed checker once it has finished. FAST RESPONSES WOULD BE LOVED! My net even died from trying to post this, and its the only thing im running.
Bump: Twice.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:21:33
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.1 dB / 21.0 dB
Line attenuation (Down/Up)
18.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
655 / 0
CRC Errors (Down/Up)
6 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
5
Edit:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
158 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 158 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Solved!
Go to Solution.

Your line stats look great, your sync speed is good, and your IP profile is correct.
Your download speed is poor.
This could be :
1) Hot Virtual Path at the exchange - basically your exchange has run out of bandwidth. Do you get similar poor download speeds at all times of day and night? If you get much faster speeds in the early morning or during the daytime, then you need the help of the forum moderators.
2) Your WiFi connection is not working properly. Do you get similar poor download speeds when connected to the HomeHub via an ethernet cable? It is worth trying if you haven't done so.
3) Are you totally sure you don't have any other devices connected to your WiFi connection dragging down your bandwidth? Go the the "Home Network" tab in the HomeHub admin screens and see what is connected
4) Are you signed up with BT FON? I wonder if other people are connecting to your hub and sucking up your bandwidth? (this can cost 0.5 Mbps) Are you living in / near a very public area?
Hope this helps.

How-to: desperate need of help in partitioning an external disk drive

Some time ago, after installing PARALLELS, my external disk drive lost one of the two HFS+ partitions it had (465 GB total, 50% one and 50% the other).
Now, after having sent it to assistance, the technicians have recovered all possible data, with one issue: they have created a NTFS partition with all recovered data.
The external disk drive is now as shown on:
http://www.tyrexionibus.com/pictures/partition-diskutility.png
** WHAT'S THE MATTER ? **
I want to save the data contained in the first partition and partition the disk with two HFS+ partitions (60% and 40% of the disk space, particularly). In other words, I need to CONVERT (from NTFS to HFS+) and RESIZE (from 50% to 60%) the first partition and MAKE (40% of disk space) another HFS+ partition WITHOUT losing data.
Please note that I _DO NOT_ have sufficient disk space in my MacBook Pro's HDD to move all data from the external disk drive to it, create a new partition and then move all data to the new partition again.
How can I solve this issue?

I don't read Italian, but from the screen shot it appears that the first partition is not formated as NTFS. Am I missing something?
The safest thing to do would be to use a second external drive to back up everything while you are changing formats and partitions. I guess you create a new partition on half the disc, more all the data to the new partition, then modify the first partition; but that seems risky.

BRAND NEW APPLE USER IN DESPERATE NEED OF HELP IMPORTING VIDEOS FROM JVC!!!

I have an older JVC Everio. I have probably had it for 3 or 4 years. I don't exactly remember. Anyway, I have always used Dell products and they were tough to download videos to as well. What my issue is is that I have a Free Agent External Hard Drive with all my video files saved in the JVC .MOD format. When I open iMovie (version 7.1.1) and try to import the files from the external hard drive it doesn't even recognize these files as video files. I am no computer wizard (maybe that is obvious) and I could really use some basic help. I want to love this machine. I bought it for the video/photo capabilities. I shoot a Canon XTi 10.2 Rebel and have about 10,000 photos saved on the same external hard drive. I am looking forward to learning how to do this, but could use some much needed advice!!
Thanks!
Hoov

I believe this is what you want.
And, here's another: MPEG Streamclip .
The Cyberlink Prodirector software that came with the CamCorder or is available from JVC will also convert to other formats, but it isn't a Mac compatible program.
And, this site outlines how to import the files into iMovie.
Message was edited by: Kappy

Can't install boot camp(Am in desperate need of help!!!)

Ok, the story, I will try to make it short:
-Got my Imac a month ago. Installed Boot Camp Vista Home Premium 64 Bit. No problem. Ran smooth.
-Later I got VMWare fusion and decided to check it out. Didn't like to to much, but now I can't install Boot Camp.
-When using Boot Camp assistent, it creates my partition(which 200 GB) Fat32! The problem is, when it wants to boot to install. It ejects the Vista installation DVD! No matter what I do.
-*If I hold down the ALT key(option button) during start up*, it will show a grey screen with two options(The Macintosh HD and the Windows Partition). Selecting the Windows partition gives a black screen with an error; *"non-system disk press any key to reboot"* Only problem is that the keyboard was dead or frozen so had to crash the machine.
-Pressing D on start up to enable the *Apple Hardware Test* showed no problems.
-Pressing Alt + Cmd(command) + P + R to *delete the NVRam and PRAM*, did not have any effect. I think I did it right though, because there came a second start up sound.
-Pressing S + Cmd(command) on start up to run *User Single Mode*, with the command; "/sbin/fsck -fy" did not reveal any problems either, except for a weird long messege that kept coming up, and which interupted the line I was writing on several times. The messege was as follows: +":/root# AppleUSBEHCI[0x6e8t000]:: Found a Transaction Past the completion deadline on bus Oxfd, timing out!(Addr: 6EP:4)"+
*Ran a program called Partition Inspector;*
* Report for internal hard disk *
+Current GPT partition table:+
+# Start LBA End LBA Type+
+1 40 409639 EFI System (FAT)+
+2 409640 1531068455 Mac OS X HFS++
+3 1531330600 1953525127 Basic Data+
+Current MBR partition table:+
+# A Start LBA End LBA Type+
+1 1 409639 ee EFI Protective+
+2 409640 1531068455 af Mac OS X HFS++
+3 * 1531330600 1953525127 0c FAT32 (LBA)+
+MBR contents:+
+Boot Code: Unknown, but bootable+
+Partition at LBA 40:+
+Boot Code: None (Non-system disk message)+
+File System: FAT32+
+Listed in GPT as partition 1, type EFI System (FAT)+
+Partition at LBA 409640:+
+Boot Code: None+
+File System: HFS Extended (HFS)
+Listed in GPT as partition 2, type Mac OS X HFS++
+Listed in MBR as partition 2, type af Mac OS X HFS++
+Partition at LBA 1531330600:+
+Boot Code: None (Non-system disk message)+
+File System: FAT32+
+Listed in GPT as partition 3, type Basic Data+
+Listed in MBR as partition 3, type 0c FAT32 (LBA), active+
I don't know what any of this means, but I suspect the Boot Camp partition is the last one. I wonder what "Boot Code: None(Non-system disk message" means!?
*When running diskutil:*
*diskutil list*
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUIDpartitionscheme *931.5 Gi disk0
1: EFI 200.0 Mi disk0s1
2: Apple_HFS Macintosh HD 729.9 Gi disk0s2
3: Microsoft Basic Data BOOTCAMP 201.3 Gi disk0s3
/dev/disk1
#: TYPE NAME SIZE IDENTIFIER
0: FDiskpartitionscheme *931.5 Gi disk1
1: WindowsFAT32 My Book 931.3 Gi disk1s1
/dev/disk2
#: TYPE NAME SIZE IDENTIFIER
0: FRMCxFREDADVD *3.5 Gi disk2
*And when I searched on the boot camp disc specificaly:*
Device Identifier: disk0s3
Device Node: /dev/disk0s3
Part Of Whole: disk0
Device / Media Name: Untitled
Volume Name: BOOTCAMP
Mount Point: /Volumes/BOOTCAMP
File System: MS-DOS FAT32
Partition Type: Microsoft Basic Data
Bootable: Is bootable
Media Type: Generic
Protocol: SATA
SMART Status: Verified
Total Size: 201.3 Gi (216110792704 B) (422091392 512-byte blocks)
Free Space: 201.3 Gi (216109285376 B) (422088448 512-byte blocks)
Read Only: No
Ejectable: No
Whole: No
Internal: Yes
Other things I tried:
-Tried going into Startup disk, to force Vista to install from boot up, but it ejected upon startup anyway.
-Tried rebooting while holding down "C" to force a startup from a CD/DVD. Vista installation DVD still ejected.
-Tried reinstalling Leopard with the Leopard Installation Disc 01, but it also ejecred upon rebooting to install! < This lead me to believe that it's my Superdrive that is messed up, but it plays DVD Movies just fine, and I even just now just burned the Vista installation DVD to my desktop in a .dmg file. So I am not sure if that is it!
-I tried taking a different Windows Vista DVD(Windows Vista 32 Bit Home Premium) to see if it could install from that. It could not, and ejected upon startup like the Leopard and 64 Bit Home Premium Vista Installation DVD!
I am new to Mac, but I am desperate after getting boot camp to work again. I have litterly been trying to figure this out for days, and I can't get it to work. I tried to call Apple but they couldn't help me.:( I could really use your help. I just want it to work.
And speaking of working, I haven't been to work for two days, because I have been home trying to figure this out. It's critical that I get boot camp working. So please, mates, can't you help me.
I simply don't know what to do:(
Cry
-Oil Pedestal

Does [this firmware update|http://www.apple.com/downloads/macosx/apple/firmware_hardware/imacefifir mwareupdate13.html] apply to your machine? If so, putting it on may fix the boot from DVD problem.

HELP! I need some help from true Mac fans! What should I buy???

So, I'm moving to Japan, which has a couple of implications (other than the fact that my wife's parents and my parents are looking for any legal recourse to stop us from taking their only grandchild out of the country). More importantly however, I have had to sell my B&O TV and music system (different signals from the UK where we now live). I also decided to sell our stereo (or rather my wife decided it was too bulky so as long as it was not in the living room or bedroom I could keep it...). Finally, I need a new laptop for personal use. I have some friends that are absolute mac fans, who have convinced me to go over to the other side (i.e. yours).
The opportunity I now have is to create a complete system as I need a laptop, something to play my music, a TV, etc. Given I am starting from a clean sheet I was hoping somebody out there could help me 'design' a complete set-up. My wife and I are keen photographers (both photography and video), we like listening to music, and watching movies (we definitely need a region-free DVD player), so what should we buy?
Any input would be hugely appreciated.

OSX also supports IME right out of the box.
日本語　ー　わかりません
It sets up pretty well, too; I like it more than Mircrosoft's implementation (language bar).
Only thing to keep in mind is where you buy the MacBook; if you get it in Japan you'll get a Japanese keyboard, which displays most of the kana alongside the keys. You also get the conversion and switch keys on the keyboard itself, which is great.
The MacBook Power Unit is multi-voltage, so no matter where you pick it up the worst you need is a plug adapter; although getting one from apple would be best. Just don't think you need to buy a new power unit, only the plug and cable.

IN DESPERATE NEED FOR HELP flashing question mark appears MacBook

Hello everyone, I got this White MacBook Mac OS X 10.4.11 yesturday I was updating limewire and iTunes, I was downloading some songs from Limewire when all of a sudden my macbook frozed. I was not able to do a thing. Not even minimizing nor quiting the app nor even opening another aplication, so I decided to shut it down by holding the power button until it shut down (about 8 secs). So I restart my macbook and I got this grey=blank screen whit a flashing question mark on it. I've tried EVERYTHING on this link http://support.apple.com/kb/TS1440?viewlocale=en_US even these one http://support.apple.com/kb/HT1533 and all I was able to accomplish, was to hold the mouse (/trackpad) button to eject a Cd, and while pressing Shift during startup (in order to start in Safe Boot mode) all I get is this lock image and this space to type a password. I've tried typing every password I know and I can't fix my macbook. Can anyone please help me out on this one?

It means certain system files needed for startup are corrupted. You will have to reinstall OS X. If your hard drive is unaffected you can try the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Desperate need of HELP for a Java GUI !

Hy people,
I am working on a project trying to display a GUI where its output is dependant on the user's input.
Here is a brief example of what Im trying to do:
You have a GUI that contains 2 panels. buttonPanel and DisplayPanel.
buttonPanel contains:
a dropdown list: includes choices of colors,
2 textfields: the length: (can enter from 1 to 100),
the width: (can enter from 1 to 100),
a checkbox: random
and a start button.
Now when I enter ALL the information needed in the components and then press start button, it should display its result in the DisplayPanel.
In my case, I want to display just one rectangle to start off. That will have its color changed by the dropdown choice made. Now Im forgetting about the length and width textfield for now cause that will be incorporated for something else later on.
I created a buttonLitener for the start button and an ItemListener for the dropDown List.
I declared and drew a rectangle specific to the color chosen by the user in a class I created called DrawingCanvas that extends Canvas and that overrides the paint method.
BUT My problem is that it does not display the rectangle I created in my DisplayPanel when I press on the Start button.
I provided a screenshot of the GUI interface, and my 2 java files. Is someone brave enough to fix my problem or even tell me what Im doing wrong ?!
ScreenShot:
http://www.hybrid.concordia.ca/~boumbo/GUIProblem.jpg
Java Files:
http://www.hybrid.concordia.ca/~boumbo/GUI.zip]Java Files
PLEASE I am not Amazing with Java, and pulling my hair out in figuring out my problem.
Thank you.

Seriously, look at the first reply in the following thread. It gives a pretty good idea of generally accepted good practices in the forum.
http://forum.java.sun.com/thread.jspa?threadID=603683
It is probably better to post code directly on the forum than to try to get people to take the extra steps to download, unzip, and compile your code. That way, they can just cut and paste to try to compile. Be sure to use [code][/code] tags to make your code easier to use. And, try to provide a small example of your problem if the code is very long or complex.
Another piece of advice. Don't try to challenge the regulars in this forum to prove that they are smart enough, brave enough, whatever enough to tackle YOUR problem. The regulars here include software engineers, authors, and generally very smart and experienced people They don't need to prove themselves to anyone.
What they want to see is that you have genuinely tried to understand your problem, rather than just running to the forum the first time you get a compiler error.
You seem to have been working on this problem. Go ahead and create a test case that shows what the problem is. Quite frequently, just doing that will help you solve the problem yourself.
Good luck.
RD-R
� {�
Mon Mar 07 00:57:45 EST 2005
Pseudo-random saying number 257 of 635
For every complex problem, there is a solution that is simple, neat,
and wrong.
-- Henry Louis Mencken

In Desperate Need of Help!

Ok I have a MacBook Pro 10.4.11, 2.16 GHz Intel Core 2 Duo, 2GB 667 MHz DDR2 SDRAM.
I had an old trial of iWork'06 but never used it. Until recently a friend of mine encouraged me to get the newer iWork'09, since I was just using Microsoft Office for Mac.
I bought iWork'09 and inserted the CD to install. Pacifist then opened the package and I clicked 'install'. However while it was extracting the files a window popped up and says:
"Error
The checksum for the file 'MobileMe' is incorrect. The file may not have been extracted properly or may be damaged. Please take caution in using this file."
I then clicked 'continue', ignoring what this message meant. It continued to extract everything however when I click on one of the applications, either Pages, etc. It then says:
"Files that iWork needs are missing"
It then tells me to try and re-install to regain these missing files. I've tried to re-install multiple times and the same things happen. I did see, however, in a forums question that people responded that they should try downloading the trial version and then just entering the CD key they received with the purchase.
I tried this and the same things are happening...
I am replacing files on top of each other each time I've tried to re-install iWork '09. Should I completely wipe out all iWork programs and then re-insert my installer cd? What should I do, I have no idea what files are missing...??

The correct System utility to mount and open a disc image (.dmg) so you
can begin to install the contents is called DiskImageMounter and it should
be a choice by default to open any .dmg in 10.4.11.
DiskImageMounter is a core utility of about 452KB in size located here:
Path: /System/Library/CoreServices/DiskImageMounter.app/Contents/MacOS/DiskImageMount er
You'd never use the Change All option to use any non-system utility or app
as a replacement in such places as this purposed utility. No reason to, either.
Pacifist is good for a one-time run per item and manually from the utility or
an alias in a known location. Extracting packages where there are no direct
installers available is what that utility is primarily about. It should never be a
default-use product since it is intended to do specific things.
You may be able to repair disk and repair disk permissions from the booted
Installer disc, using the Installer's version of Disk Utility found in the menubar
drop-down choices. Perhaps that'll allow the system to revert to the original
default choices. But I don't know for sure.
You could also try booting the computer into SafeBoot (shift key held throughout
the start from just after the start tone and until you see a Login screen) and then
run the system's native Disk Utility to repair disk permissions, then when done, re
start the computer normally to exit SafeBoot. This may help, in addition see if the
original DiskImageMounter can be found and chosen to perform its native task.
Good luck & happy computing!

Poor student in desperate need of help getting my Adam 4017 and 18 units functioning!!

Thought I was getting a great deal. Like the loggers. Have them hooked up but I can not link to any program. Grant it I am a novice when it comes to these things. Im a microbiologist looking for bacteria that makes electric not a programmer.
I need the most cost effective way to record data off of these loggers. Im supposesd to begin a project on friday. Dasylab? Anything. If I can just collect the numbers in a folder I can process.
Please help.
Thanks

DASYLab 13 includes an ADAM module that should work with those units.
You do need to ensure that they are configured correctly, and have unique unit ids, and that they are wired correctly. Documentation should be available on the Advantech site.
You can download the DASYLab 13 evaluation from www.dasylab.com. Choose the Evaluation mode, and select the ADAM driver under the Data Acquisition packages.
- cj
Measurement Computing (MCC) has free technical support. Visit www.mccdaq.com and click on the "Support" tab for all support options, including DASYLab.

SQL Verification Problem / Muse Form Issue (Server uses MySQL muse uses SQLite) I'm in desperate need of help

       Alright well here is my issue... I have been trying to fix it on my own for the past week non stop and I have finally came to a solid conclusion as to the cause of the issue.
   I always get the error "The server has encountered an error..." in red text when anyone tries to submit a form and also when I try and test it myself. This led me to test the server / site for compatibility or issues by using the test:
mydomain.com /scripts/form_check.php
I got the first two checks green (pass) and the third test threw a red check meaning I was having an issue with SQL verification. This then led me to days of trying to work with my hosting provider (one.com) trying to solve the problem and I was told that they use mySQL on their servers and that they couldn't do anything on their end to solve the issue. I read alot that we are recommended in this case to try and get our host to add the SQLite database to their server or whatever it is they would do, long story short I guess many people are able to ask their host to make SQLite work and most accept and add SQLite functionality to their servers but unfortunately my hosting provider doesn't want to do this and they said they were sorry and that I would need to either switch the script to work with mySQL or figure something else out...
   I took a lot of time building my site and I dont want to take the form out. I absolutely need it... I know many post on here saying "forms dont work, oh poop " or "adobe sucks I dont want to use business catalyst grrr" but I tried to find the source of the problem and I've successfully came to the conclusion that my issue is that my script wants to use SQLite but in order for my sites forms to work the server needs to have SQLite as well... My idea is that if I can configure the script and the site itself to use mySQL instead of SQLite the SQL verification will then not be an issue and my websites forms will function with no issues. I am curious if a member of the staff with adobe has experience with this particular issue and can help me out? or if a member of the adobe community has solved this problem? If not I am hoping that with the description I provided that someone with knowledge of mysql, sqlite or code in general could help me modify the script or write a new script that will allow the forms to work properly. I know its a long shot, I say that because this discussion is full of people who used muse in favor of dreamweaver because just like a large number of people in the muse discussion area, I'm a graphic designer, with plenty of computer experience, art and design skill and I am extremely familiar with photoshop. Muse is perfect in so many ways. In fact, like I mentioned above, I don't even have a complaint at this time about muse. I understand the form issue in this case, and I imagine in thousands of other users situations, is all just a matter of scripts and compatibility.. Its just a little issue between the SQLite scripts we are all given when we export our muse website and the SQL version our various hosting service may be using on their servers.
   Just incase I missed anything, to provide just a bit more info on the topic and myself for anyone who may be able to help:
I can alter the text inside of the scripts easily if anyone happens to know any lines of code that easily solve this issue (making the muse contact forms, which are native to SQLite, functional on a server using mySQL)
I was told one way I could make the forms work on a server using mySQL (or any version other than SQLite) If I were to make changes to adobe muses SQL version by converting the SQLite db to mySQL db (db = database)
I am computer literate and I can take any directions necessary, I really just need to get this done, I really appreciate any help I can get!!
Thank you in advance,
Roy

<?php
If you see this text in your browser, PHP is not configured correctly on this hosting provider.
Contact your hosting provider regarding PHP configuration for your site.
PHP file generated by Adobe Muse CC 2014.1.6
function formthrottle_check()
    if (!function_exists("sqlite_open"))
        return '1';
    $retCode ='5';
    if ($db = @sqlite_open('muse-throttle-db', 0666, $sqliteerror))
        $res = @sqlite_query($db, "SELECT 1 FROM sqlite_master WHERE type='table' AND name='Submission_History';", $sqliteerror);
        if ($res == null or @sqlite_num_rows($res) == 0 or @sqlite_fetch_single($res) != 1)
            $created = @sqlite_exec($db, "CREATE TABLE Submission_History (IP VARCHAR(39), Submission_Date TIMESTAMP)", $sqliteerror);
            if($created)
                @sqlite_exec($db, "INSERT INTO Submission_History (IP,Submission_Date) VALUES ('256.256.256.256', DATETIME('now'))", $sqliteerror);
            else
                $retCode = '2';
        if($retCode == '5')
            $res = @sqlite_query($db, "SELECT COUNT(1) FROM Submission_History;", $sqliteerror);
            if ($res != null and @sqlite_num_rows($res) > 0 and @sqlite_fetch_single($res) > 0)
                $retCode = '0';
            else
                $retCode = '3';
        @sqlite_close($db);
    else
        $retCode = '4';
    return $retCode;
function formthrottle_too_many_submissions($ip)
    $tooManySubmissions = false;
    if (function_exists("sqlite_open") and $db = @sqlite_open('muse-throttle-db', 0666, $sqliteerror))
        $ip = @sqlite_escape_string($ip);
        @sqlite_exec($db, "DELETE FROM Submission_History WHERE Submission_Date < DATETIME('now','-2 hours')", $sqliteerror);
        @sqlite_exec($db, "INSERT INTO Submission_History (IP,Submission_Date) VALUES ('$ip', DATETIME('now'))", $sqliteerror);
        $res = @sqlite_query($db, "SELECT COUNT(1) FROM Submission_History WHERE IP = '$ip';", $sqliteerror);
        if (@sqlite_num_rows($res) > 0 and @sqlite_fetch_single($res) > 25)
            $tooManySubmissions = true;
        @sqlite_close($db);
    return $tooManySubmissions;
?>

Need some help from the management : A deeply dissatisfied customer

Hi,
I hope I am one of the very dissatisfied customers of you company. I bought a new T715 and it has already gone for a repair twice. I gave it for repair for the first time in october (ETA was 20 days and told by the service centre) and I got the phone after some 30days only after an intervention of a manager. Prior to that the customer care was saying that they do not have the parts and they have no idea about how much time the repair is gonna take. Surprisingly it took only 2day once the manager intervened.
When I was submitting the phone on jan 14th 2011(work order number SE311MM110015), they again said that I'll get my phone back in 20 days. This time I expected that the service center guys will learn some thing from the past incidents and provide me a better service. But this time it was even worse. I did not hear from them for 35 days. So I called the customer care and had a long conversation with them on the service that is being provided but no-one including the floor supervisor(nishant) had a clue about what happening with my phone. I was startled by thier reply that they will start working on it as I have registered the complaint. Then I asked them what were they doing till now for which they had no idea. I asked for an escalation of this case to a manager which they refused. They said that I'll get an update after 48 working hours(5days).
The episode continues. I called the help desk after 5days. Now their reply is that I will get my phone back on march 10 2011. So, it is some 57 days since the day i submitted the phone which is 3 times the ETA they promosed. Now when I ask them why is it taking so long I get the same reply as I got for the first time that they do not have parts. The I told them I cannot accept this kind of service from a company like sony erricsson for the second time. For this the floor supervisor harish said that If I want my phone back earlier they'll return the piece back to me without repairing and they are not responsible for this. This time I again asked for a managerial escalation which they again refused and asked me to call after 2 days. Can I atleast hope for a positive reply this time??
I am perfectly okay with one device out of a lakh being defective. I understand this is the reason that you provide the customers a warranty. But I have some issues with the support which you are providing:
1) Managerial escalations : I think I am entitled to talk to some one who can actually solve my issue when the lower level doesn't solve it in time. I do not understand why I am being denied the escalation which I did not find in any other support. They do not even provide me an email ID of a manager.
2) Support process : What is the use of those processes in place where the people I am talking have no idea of what the next step should be. They do not have the database or knowledge of the previous cases. Even the floor supervisor have no aswers to the legitamate questions that the customer poses, they talk as if they are not responsible for these issues.
3) Time taken: Taking some days to provide the customer a mere update is not how a 21st century support should work.
I hope you people agree with my ideas. And please I request all the managers who stumble upon this thread to reply and guide me about my next action.
Thanks and Regards
PRakash Josyula
Work order number : SE311MM110015

@management : Please help me... I did not get my phone back yet... this time they were saying that they will investigate into this case and this process can take 10 more days... When I asked for a manager escalation they dropped the call... And surprisingly they started dropping my calls which is not at all acceptable...
Please managers... I need to talk to you... I need my phone back repaired....
@others... Please lemme know a contact of a person in managerial cadre if you are ware of one...
Plleeeeeeeeeeeeeeeeeeeeeeeeeese

Pulling out my Hair, need some help from experts out there

Hi - I have been struggling with an issue for a week now and I was wondering if one of you can help me to solve my issue. I have done numerous searches on this topic which got me somewhat in the right direction but I'm still not getting the results I want. The end objective is simple, a non-stuttering video on YouTube. Sounds simple right?
here is what I did:
I have recorded some aerial footage with a GoPro 3+, added some effects in After effects, brought the results over in Premiere pro for some minor editing and then used Media encoder to get it to a format that youtube likes. My detailed steps are as follows:
-Take GoPro footage (59.94 fps, 1920 x 1080 in H.264 codec) and transcode it through GoPro studio using the CineForm codec so it plays nice with AE (I keep my 59.94 fps and same dimensions (1920 x 180).
-Load transcoded footage in AE (I checked if my composition settings are the same as the imported transcoded footage)
-Apply effects (3d camera tracking, add some 3d text, some lights, environment layer) and render the clip out as a quicktime lossless file (PNG) – result is 3 clips from AE that I now want to bring into Premiere Pro for some editing
-Import PNG file in Premiere Pro (I drag the clip to new sequence item so the sequence matches the clip I import in Premiere pro)
-I make some minor edits in Premiere Pro (some transitions between clips, nothing fancy)
-I then render out the footage using media encoder (or directly from Premiere, tried both) with the following settings:
Format: h.264
Preset: custom
Export video and audio
TV standard: NSTC
Frame width: 1920
Frame height: 1080
FPs: 29.97 or 59.94 (results/problem is the same with both fps settings)
Field order: progressive (greyed out – can’t change it)
Pixel aspect ratio: 16:9 – widescreen
Profile: main
Level: 4.2 or 5.1 (same result for both settings)
Render at maximum depth: checked
Bitrate encoding: VBR, 2 pass
Target bitrate: 8 or 20 (same result with both settings but obviously larger file with higher target rate)
Maximum bitrate: 8 or 25 (same results for both settings)
Use maximum render quality: checked
Audio, multiplexer etc: standard settings, no change
The rendered video runs smoothly on my mac but when uploading this video to youtube, the video stutters. I have tried multiple settings and can’t get the video to play smooth. Any tips or suggestions are welcome!
You can watch the video here:
Furnace lake edit 1 - YouTube
Thanks.

sanderx1 wrote:
Hi - I have been struggling with an issue for a week now and I was wondering if one of you can help me to solve my issue. I have done numerous searches on this topic which got me somewhat in the right direction but I'm still not getting the results I want. The end objective is simple, a non-stuttering video on YouTube. Sounds simple right?
Thanks.
Rick has given you what you need, he always does.
But the task you've described is not simple at all. It's not really an After Effects issue.
There are many sites that offer good recommendations for maximizing your youtube workflow so your video looks the best and plays flawlessly. Youtube offers a good set of parameters. Some of this stuff is worthless, too. You've got to be selective.
Starting out delivering a full 1080HD clip is not necessarily going to work out for you. Try rendering out to a 720 file. It's far smaller so it will be compressed much less by it's upload processor. The playback may be smoother and your audience is not going to be able to tell the difference between the 720 and a 1080 clip, most of the time.
Encourage you to drop back someday and let us know how you made out with Rick's advice.
How to Make Professional Quality YouTube Videos: 6 Steps
How to Make Good YouTube Videos for Video Marketing: 8 Steps
How To Make Videos Look Great on YouTube - YouTube
How to Make YouTube Videos Look Great
Video quality - YouTube Help
Tips of Getting Best YouTube Video Format for YouTube Uploading

In desperate need of help from BT

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