In-Ear Headphones Replacement?

Ok, I received a pair of Apple's iPod In-Ear Headphones for Christmas last year and now the sound in the right earbud has decided to essentially quit. I've wiggled the cord and squeezed the earbud and checked the balance in all of the relevant preference panes, but I've gotten to the point where I've given up on these headphones every working correctly again.
I'm wondering how I can get them replaced / fixed online. I bought my iPod in 2001 so it's way out of warranty, but the headphone are not. I've been to that iPod Service page (http://depot.info.apple.com/ipod), but I can't find a serial number on my headphones or in any of its documentation (and I can't use my iPod's serial number).
Can anyone help me out?

I finally got my headphones replaced by Apple. I was on the phone with them for 3 days getting bounced between departments over and over again. The wait times made the process horrible.
The reason I had so much trouble, or so I was told, was that because the headphones don't have a serial number on them it's hard for them to just enter the stuff into their computers and automate the process. I was also told that no one had ever tried to get theirs replaced. Some of the people I talked to had no idea that Apple sold headphones independent from the iPod (and they kept asking me for my iPod serial number - which they don't need). Then I was told that my product didn't come with a warranty.
I eventually talked to a lady in the Disbursments office (I think), explaind my problem and what a horrible time I had had with the customer support process. She finally helped me. She asked me to fax her the front page of the warranty booklet and then she sent me a new pair of headphones (but not a brand new box, just the headphones inside the plastic container with the additional earbuds - you should make clear that these are the In-Ear headphones with addition earbuds.) Because of the terrible time I'd had she didn't require me to send back the defective headphones.
When they ask for an iPod serial number you should be extremely clear that you ARE in the right department (do not let them transfer you) and that they know exactly which product you are talking about. When they tell you they can't help you in that department, and that another department can help you, they're wrong. Sales and all those other departments can not help you.
I guess the easiest thing to do when they try to transfer you is to demad a supervisor. I'm glad I got my replacement headphones, but it was hard to do.
I hope this helps.

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Do third party replacement tips fit on the apple in ear headphones? I prefer foam tips as they block out much more sound, but I'm not sure if Apple use the standard fitting for headphone tips!?!?!?!

Do third party replacement tips fit on the apple in ear headphones? I prefer foam tips as they block out much more sound, but I'm not sure if Apple use the standard fitting for headphone tips!?!?!?!

Answer found. Please find below an amazon review explicitly mentioning adding third party foam tips. Sounds like they fit and work like a dream:
"As a audio engineer, I own about a dozen different sets of earphones and in-ear 'phones. My favorite, by far, are my sure SE530s. I have some Sennheiser cx400s which are good workhorses, but lack the finesse, clarity and stunning accuracy of the Shures. For convenience, I bought the Apple's, as I wanted something I could use with the phone for calls.
I found the sound to be quite clear and beautifully clean, but like many, no matter how I tried, the stock Apple tips never made a good seal. The seal is absolutely essential to getting bass out of a balanced armature design. For you non-engineers, just trust me that if you don't have a proper seal, you will have no bass.
In my case, I think the trouble had to do with the largest size being a tiny bit too small, and the silicon being too rigid, yet slick, so they left small airgaps and were easy to remove. I tried using some foam tips from a third party, but their large was more of a medium, and never came close to a snug fit.
As an experiment, I dug around in my ear-tips from my Shure's and tried their rubber tips which are about the same size as Apple's large tips, but made of a more pliant and slightly sticky rubber.
OMG, what a transformation. Suddenly the sound blossomed, the bass became rich and well balanced, and the "top-heavy" sound was totally mellowed into a rich, well balanced and incredibly detailed presentation.
Make no mistake, these are the best 'phones under $200 I have ever heard. The bass is deep and warm, very detailed, and totally lacking fuzz or buzz that I can hear in the Sennheiser set. Look at getting tips from a better headphone. The trick is it has to have a soft rubber base that can expand over Apple's slightly larger stub. Some tips, like the Shure foam tips, have a rigid plastic sleave in the tip to keep it's position correct, and these won't expand over the larger Apple posts."

Can I get a replacement on out of warranty in-ear headphones

Hi,
In 2008 I bought some apple in-ear headphones using the online apple store, about 9 months later the connection at the remote broke (apple knows it's an issue and reinforced newer versions). I took it to an apple store and they said: "due to the delicate nature of headphones they're not covered in the warranty". I then went the next day and they were instantly replaced.
I used them for about a year but then got some over ear headphones so my in-ears were only used on planes, car journeys etc. As such, they can remain in their apple supplied plastic case for weeks on end.
Over time, the rubber joint at the headphone end and at the jack end have started to crack and eventually the headphone rubbers came off, this however did not affect the performance.
Recently, I removed them from the case to find that the left headphone was not working and if I wiggled the jack end of the cable, it would crackle a bit and play some music quietly.
Obviously, these are out of the promoted one year warranty but is it possible that apple would still replace them?
I still have the box and all the contents but unfortunately no receipt. (Should be connected to my account though).
If a serial is needed I've heard other devices can be used, eg: my 4S.
Thanks for any help
Jack

You can look this up yourself
http://www.apple.com/support/service/

In-ear bud replacement?

I purchased the i-pod in-ear headphones in april of this year and the left one has fallen apart already. Are these replaceable? I still have the receipt and everything.

I finally got my headphones replaced by Apple. I was on the phone with them for 3 days getting bounced between departments over and over again. The wait times made the process horrible.
The reason I had so much trouble, or so I was told, was that because the headphones don't have a serial number on them it's hard for them to just enter the stuff into their computers and automate the process. I was also told that no one had ever tried to get theirs replaced. Some of the people I talked to had no idea that Apple sold headphones independent from the iPod (and they kept asking me for my iPod serial number - which they don't need). Then I was told that my product didn't come with a warranty.
I eventually talked to a lady in the Disbursments office (I think), explaind my problem and what a horrible time I had had with the customer support process. She finally helped me. She asked me to fax her the front page of the warranty booklet and then she sent me a new pair of headphones (but not a brand new box, just the headphones inside the plastic container with the additional earbuds - you should make clear that these are the In-Ear headphones with addition earbuds.) Because of the terrible time I'd had she didn't require me to send back the defective headphones.
When they ask for an iPod serial number you should be extremely clear that you ARE in the right department (do not let them transfer you) and that they know exactly which product you are talking about. When they tell you they can't help you in that department, and that another department can help you, they're wrong. Sales and all those other departments can not help you.
I guess the easiest thing to do when they try to transfer you is to demad a supervisor. I'm glad I got my replacement headphones, but it was hard to do.
I hope this helps.

In-ear headphones buzzing

I got some new in-ear headphones a little bit ago. The right ear has this buzzing/crackling sound. Is there any way to fix it or get a replacement pair?

If you're within the return policy, you can take them back for an exchange. Otherwise, they are covered by a 1-year warranty in which you can get them replaced at a Genius Bar or your nearest Apple Authorized Service Provider.

In-ear headphones playing audio from one side only

My apple in-ear headphones only play audio from one side. I've tried replacing the cap and mesh; and also tested the headphones on different devices and still get the same problem. Any advice?

Probably time to have them replaced.
B-rock

In-Ear Headphones Warranty Question

My non-Apple headphones are dead - a wire is probably loose at the connector (most common problem I have with headphones).
I'm probably going to purchase the Apple In-Ear headphones. Does it come with a one-year warranty?
If the cord or connector goes bad will I be able to get it replaced at an Apple Store while under warranty even if I purchase it at another authorized reseller - or, must I purchase it at an Apple Store to get it serviced/replaced there?

nycfonephreak wrote:
I'm probably going to purchase the Apple In-Ear headphones. Does it come with a one-year warranty?
Yes
If the cord or connector goes bad will I be able to get it replaced at an Apple Store while under warranty even if I purchase it at another authorized reseller - or, must I purchase it at an Apple Store to get it serviced/replaced there?
Worth a try ..

In-Ear Headphones distorted sound

Hi,
Yesterday, 21 days past my one-year warranty, the right in-ear phone now produces distorted sound when the volume is raised.
I have replaced the mesh cap as recommended, but to no avail.
It only the right speaker and is directly related to higher volume.
Has anyone experienced this?
If so, what was your solution?
tia,
Bob

hi,
if you own an iPhone 3GS and is covered by Apple Care or limited warranty your in-ear headphones get warranty too
you can even apply for DIY.

In ear headphones control not working

I bought some apple in ear headphones for £60 in July and they worked perfectly until one day last week when the remote stopped working completely. I've tried headphones across other apple products I own and the control just doesn't work. Other headphones in my phone do work so it must be a headphone issue.
Any help would be great as £60 headphones should last more than 7 months.

Headphones should last more than 7 months and they will be covered by a warranty. You seem to have identified the problem as being with the headphones so return them to Apple for a replacement. I am sure that they will exchange them for you.

Where do I find spare partes for in-ear headphones?

Apple in-ear headphones have a BIG defect.
It's too easy to loose the gummy part that fits into the ear, especially if you them around the neck while not using them and you wear a backpack.
the replacements you find in the packaging have different sizes, so that you can find the right size for you BUT there is only a couple for each measure, thus you DON'T have replacement parts.
I've lost 4 pieces in the last months progressively adapting in using the wrong sizes (how annoying!).
Now I've lost another and apparently there's no way to get spare parts.
Headphones cost as much as 90 EUROS in Italy
My ones are just a few months old and perfectly working!!
I can't believe I have to trash them because I can't find a spare that could cost few cents ta Apple.
In my eyes this is a big hit to Apple reputation
I "forced" my company to buy for me in the last months a MacBook Pro, two iPhones (3G and 4) and an iPad 3G. I think I deserve some support, but, at least in Italy, the customer service is not up to the level of the brand.
Is there someone out ther that can help me?
Giulio

you're not addressing apple when you're writing in this forum but just other users like you
and I'm not sure something as small as headsets have replacement parts but they should be covered by the normal warranty

TS2634 Apple In ear headphones freeze my iPad

I have had my ipad3 for about a month now with no issue. Today I tried plugging my apple in ear headphones in and it keeps freezing my iPad. I can't hear anything or touch anything,but once I unplug them it works fine. It doesn't matter if I am playing music or videos. I am sure they are plugged in all the way. I tried resetting the iPad. The headphones work fine in our iPod. Help!

Bring it to apple store, they will fix it for you.
Hopefully they will replace you a new in ear headphones.

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Hello! I bought the Apple in-ear headphones in last 29th of December and i was happy to try listening at that time straightway so then i thew away the case right there and i didn't know what had inside. Unfortunately, i forgot the one of replacement mesh caps. Could you help me how to get it please?

Iphone is not listed as compatible: I think they work with the exception of volume control.
http://store.apple.com/us/product/MA850G/A?fnode=MTY1NDA0Ng&mco=MjE0NDg0NQ
This has been asked many times. A forum search will reveal many threads like these:
http://discussions.apple.com/thread.jspa?messageID=8413166&#8413166
http://discussions.apple.com/thread.jspa?messageID=8051095&#8051095
http://discussions.apple.com/thread.jspa?messageID=8564609&#8564609
http://discussions.apple.com/thread.jspa?messageID=8306132&#8306132
http://discussions.apple.com/thread.jspa?messageID=8180098&#8180098
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And more....

In ear headphones stopped working from one ear?

I've recently purchased a pair of in-ear headphones for my iPhone. About 2 weeks later (now) one side (the right side) has stopped working. Amazingly, that's also where the remote is but it does work, the actual earbud doesn't though. I'm pretty sure it's not a problem with the jack, since this happens with my TV when I plug them in, too. I'm also wondering if I can get it replaced by Apple and what I would need to take to them to get it replaced if so. Thanks, help is appreciated. (:

Just make a Genius Bar appointment at your nearest Apple Store and take the headset in.

I recently bought iPhone 4 bumper, but I also think of buying InCase Reflex On-Ear headphones. Will its jack fit through the bumper?

I bought the iPhone 4 Bumper about two days ago, and I tried it with every jack at home I could find. None of them fits through the hole, at least the curved ones. I think of buying an Incase Reflex On-Ear Headphone, but I doubt if the jack will fit. If there are any users, can anyone give some tips?

It is not worth the time and money that will be involved repairing it piece by piece, other parts are going to start to fail due to the water incursion. Water and electricity do not mix and it needs to be completely dry prior to trying to apply power to it.
Do an out-of-warranty replacement instead at your closest Apple Store (make a Genius Bar appointment before you go) for $149 USD.

Ipod in-ear headphones are crap

Purchased the relatively pricey €40 Ipod in ear headphones a number of weeks ago to replace the standard ipod set that I lost. I really wanted to have a high-quality pair to listen through. None of the rubber tip sizes will remain properly placed in the ears and the resulting sound is horrendous. It's probably the shape of my ear canals, but that's no help. I'm going back to the €10 headphones that have been laying around at the bottom of my desk drawer. They sound phenomenal compared to these.

Nope, try as I might I can't see a technical question here at all. : )

In-Ear Headphones Replacement?

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