In Finder, Mac Help doesn't work

When I click on the help icon in the finder tool bar, and choose the " mac help" drop down, a window that says, "untitled" opens, but it is then, poof, gone in a few seconds.
What is happening here?

What exactly did you try? Obviously, the bit about reinstalling the 10.4.6 update doesn't apply to Leopard since it is an update to Tiger (10.4). The equivalent for 10.5 might be the 10.5.1 update, especially the 110 MB download version at http://www.apple.com/support/downloads/macosx1051update.html.
Also, I don't know if it applies here, but I notice that on my system at least, there is not only a "com.apple.helpui" folder in ~/Library/Caches/, but also "com.apple.helpdata" & "com.apple.helpviewer" ones as well, each with a single file, "Cache.db," as their only contents. These two help-related folders do not appear in my Tiger home folders.
In general, Leopard seems to use a lot more database files to keep track of things than Tiger did. It may be that the article needs to be updated for Leopard to take this into account and/or that one or both of these cache-related files is the culprit.
_Please note_: I have not tried deleting either file & cannot say if there are any ill effects from doing so.

Similar Messages

  • Why Mac Help doesn't work after installing Leopard?

    After installing Leopard Mac Help shows a untitled window and after few seconds it disappear.

    Actually no. I'm working on the same environment before installing Leopard. No firewall...but I'm working from China where a massive Great Firewall is controlled by the government. That case I shouldn't be the only one.
    Fernando

  • Mac Help doesn't work at all...

    I am using 10.3.9 and while Mac Help lanches, when I type in a question absolutely nothing happens. No matter what the question, there is no sign it is doing anything when I hit RETURN. It's like there is no help files at all.
    How do I fix this?
    Thanks

    Hello Juzcoping,
    You will probably find the best advice at Dr. Smoke's Troubleshooting the Help Viewer FAQ that you can find @:
    http://www.thexlab.com/faqs/helpviewer.html
    additionally this Apple KB may help @:
    http://docs.info.apple.com/article.html?artnum=25667
    best,
    littleshoulders [:-)

  • Mac Help doesn't work

    Has anybody else experienced a problem with the MacHelp page not working? It happened with my first Powerbook and now with this one (my third). I've also got two friends who have the same problem. Is this some kind of general problem with OSX? With all of us it works in other accounts but not the admin account. I've tried going to Library/Preferences and dragging the relevant files to the trash but doesn't help. I repair permissions frequently and run Mac Janotior. Of course I could do an archive and install but I'd really like to know why this happens so often.
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    Mark,
    This post provided a solution for Gork54.
    This post is lengthy but may be worth your review.
    Search Apple Discussions with "Help Viewer" for additional threads.
    Pacifist will work with Tiger.
    Good Luck
    ;~)

  • Mac Mail Issue: I was having trouble sending to hotmail accounts from my Earthlink account, they had me go into Mac Mail preferences and make changes, now Mac Mail doesn't work AT ALL - any help changing the settings back to correct Mac Mail settings? I c

    I was having trouble sending to hotmail accounts from my Earthlink account, they had me go into Mac Mail preferences and make changes (because they claimed it was Mac Mail's fault, even though the hotmail error code said it's because Earthlink is blocked by hotmail), now Mac Mail doesn't work AT ALL - any help changing the settings back to correct Mac Mail settings? I can provide a transcript of the entire tech chat session, if that will help...

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  • My Mac App doesn't work - please help

    In some resend my Mac App doesn't work - please help!
    I would like to install Lion OS
    Just tried with reinsalling V.10.6.8 but didn't help at all..?
    Kindly regards, Rasmus
    Process:         App Store [739]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [104]
    Date/Time:       2011-08-24 00:09:37.241 +0300
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          64909 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  16 sec
    Per-App Crashes Since Last Report:   10
    Anonymous UUID:                      DC67C7FD-4930-403A-8D27-78C08FDAB4EE
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x100655f40 Size={0, 0} Reps=(
    )>, because it is size zero.'
    *** Call stack at first throw:
              0   CoreFoundation                      0x00007fff800b47b4 __exceptionPreprocess + 180
              1   libobjc.A.dylib                     0x00007fff84b7df03 objc_exception_throw + 45
              2   CoreFoundation                      0x00007fff800b45d7 +[NSException raise:format:arguments:] + 103
              3   CoreFoundation                      0x00007fff800b4564 +[NSException raise:format:] + 148
              4   AppKit                              0x00007fff864d19cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
              5   AppKit                              0x00007fff864d1883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
              6   AppKit                              0x00007fff86465c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
              7   AppKit                              0x00007fff864d1809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
              8   AppKit                              0x00007fff864d16d3 -[NSImage lockFocusFlipped:] + 142
              9   App Store                           0x000000010001c840 0x0 + 4295084096
              10  AppKit                              0x00007fff8645a444 -[NSControl drawRect:] + 405
              11  AppKit                              0x00007fff86452cc5 -[NSView _drawRect:clip:] + 3390
              12  AppKit                              0x00007fff86451938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
              13  AppKit                              0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              14  AppKit                              0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              15  AppKit                              0x00007fff86476c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
              16  AppKit                              0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              17  AppKit                              0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              18  AppKit                              0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
              19  AppKit                              0x00007fff8645000a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
              20  AppKit                              0x00007fff8644fb2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
              21  AppKit                              0x00007fff8644c3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
              22  AppKit                              0x00007fff863c5c0e -[NSView displayIfNeeded] + 969
              23  AppKit                              0x00007fff8638dc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
              24  AppKit                              0x00007fff8638d7d2 -[NSWindow orderWindow:relativeTo:] + 94
              25  AppKit                              0x00007fff86359974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
              26  AppKit                              0x00007fff86357a91 loadNib + 226
              27  AppKit                              0x00007fff863571a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
              28  AppKit                              0x00007fff86356dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
              29  AppKit                              0x00007fff8635435b NSApplicationMain + 279
              30  App Store                           0x00000001000013f4 0x0 + 4294972404
              31  ???                                 0x0000000000000002 0x0 + 2
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                       0x00007fff848000b6 __kill + 10
    1   libSystem.B.dylib                       0x00007fff848a09f6 abort + 83
    2   libstdc++.6.dylib                       0x00007fff856275d2 __tcf_0 + 0
    3   libobjc.A.dylib                         0x00007fff84b81b39 _objc_terminate + 100
    4   libstdc++.6.dylib                       0x00007fff85625ae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                       0x00007fff85625b16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                       0x00007fff85625bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                         0x00007fff84b7dfa2 object_getIvar + 0
    8   com.apple.CoreFoundation                0x00007fff8010c969 -[NSException raise] + 9
    9   com.apple.AppKit                        0x00007fff8644c924 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
    10  com.apple.AppKit                        0x00007fff863c5c0e -[NSView displayIfNeeded] + 969
    11  com.apple.AppKit                        0x00007fff8638dc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
    12  com.apple.AppKit                        0x00007fff8638d7d2 -[NSWindow orderWindow:relativeTo:] + 94
    13  com.apple.AppKit                        0x00007fff86359974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    14  com.apple.AppKit                        0x00007fff86357a91 loadNib + 226
    15  com.apple.AppKit                        0x00007fff863571a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    16  com.apple.AppKit                        0x00007fff86356dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    17  com.apple.AppKit                        0x00007fff8635435b NSApplicationMain + 279
    18  com.apple.appstore                      0x00000001000013f4 0x100000000 + 5108
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff847cac0a kevent + 10
    1   libSystem.B.dylib                       0x00007fff847ccadd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                       0x00007fff847cc7b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff847cc2de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff847cbc08 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff847cbaa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff847cba2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff847cbe3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff847cbaa5 start_wqthread + 13
    Thread 3:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x00007fff847eca6a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff847f0881 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff8454a690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff8242c4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
    4   libSystem.B.dylib                       0x00007fff847eafd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff847eae89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff847cba2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff847cbe3c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff847cbaa5 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff708372f8  rcx: 0x00007fff5fbff2f8  rdx: 0x0000000000000000
      rdi: 0x00000000000002e3  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff310  rsp: 0x00007fff5fbff2f8
       r8: 0x00007fff7083aa60   r9: 0x0000000000000063  r10: 0x00007fff847fc0fa  r11: 0x0000000000000206
      r12: 0x00007fff80139b09  r13: 0x0000000000000000  r14: 0x000000010062cca0  r15: 0x00007fff70c62190
      rip: 0x00007fff848000b6  rfl: 0x0000000000000206  cr2: 0x00007fff70a58fd0
    Binary Images:
           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
        0x7fff80003000 -     0x7fff8017afe7  com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff8017b000 -     0x7fff804affef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff80598000 -     0x7fff8059bff7  libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff8059c000 -     0x7fff8059cff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
        0x7fff8059d000 -     0x7fff805a4fff  com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
        0x7fff805a5000 -     0x7fff805a8ff7  com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
        0x7fff805a9000 -     0x7fff805f8ff7  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
        0x7fff806f1000 -     0x7fff8072dfe7  libcurl.4.dylib 6.1.0 (compatibility 6.0.0) <1E041185-131C-C237-C250-38BE933A269A> /usr/lib/libcurl.4.dylib
        0x7fff8072e000 -     0x7fff80a2cfff  com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff80a2d000 -     0x7fff80a6aff7  libFontRegistry.dylib ??? (???) <4C3293E2-851B-55CE-3BE3-29C425DD5DFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff80a6b000 -     0x7fff80a9eff7  libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
        0x7fff80af7000 -     0x7fff80af7ff7  com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
        0x7fff80af8000 -     0x7fff80b0efef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff80d33000 -     0x7fff80d38fff  libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff80d39000 -     0x7fff80d8cff7  com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff80e11000 -     0x7fff80e16fff  libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff80e17000 -     0x7fff80e1bff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
        0x7fff811db000 -     0x7fff811fcfff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
        0x7fff811fd000 -     0x7fff81218ff7  com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff81400000 -     0x7fff8140bfff  com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
        0x7fff81450000 -     0x7fff81550fef  com.apple.DiskImagesFramework 10.6.8 (289.1) <4F2F2B6C-59D1-0631-71D1-F471BE2CE29A> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
        0x7fff81551000 -     0x7fff815e1fff  com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff815e2000 -     0x7fff8162bfef  libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff81767000 -     0x7fff817a8ff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff817a9000 -     0x7fff817a9ff7  com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff817aa000 -     0x7fff81bedfef  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
        0x7fff81bee000 -     0x7fff81c00fe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
        0x7fff81c01000 -     0x7fff81c07ff7  com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff81c08000 -     0x7fff81c4bff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
        0x7fff81c4c000 -     0x7fff81cb6fe7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <514D400C-50A5-C196-83AA-1035DDC8FBBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff81cda000 -     0x7fff81df4fef  libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
        0x7fff81df5000 -     0x7fff81fb3fff  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib
        0x7fff81fb4000 -     0x7fff81fc0fff  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
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        0x7fff8a02d000 -     0x7fff8a02eff7  libScreenReader.dylib ??? (???) <0E570442-073F-D6AD-5014-1FD91C631DCF> /usr/lib/libScreenReader.dylib
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