In-Home Agent Fails - Supervisor Help Please!!!

I recently installed fios.
I have never been able to get the In-Home Agent to work properly.
The graphics overlap each other in places and some of the text runs off the right edge, making parts unreadable.
If that weren't bad enough, 99% of the time the imbedded links do not function at all. ( I finally did get the "Chat" link to work once, but that was an exercise in futility.)
I see this on 2 different computers.
I have just downloaded the latest & greatest version to my Win7 computer and there is no difference.
The Chat & email support is completely useless. They know less than I do. (I let one "tech" take remote control of one of my computers and his impatience with with a slow application resulted in him trying to open the program about 15 times; causing the computer to drag to a halt. I had to do a hard reboot to recover from his ineptness.)
I was able to set up my hotspot account only because someone here in the forum showed me how to find my way through the mind-boggling labyrinth that Verizon calls a web site to the setup form and application.
Why can't I get proper support for this problem?
Does anyone at Verizon really care?
It seems not.
Solved!
Go to Solution.

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
like the online version of the app at www.verizon.com/repair  
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources.  Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad).  And the number of functions it does that you might ever want to do is minimal.
 Personally I recommend that you uninstall it, and make sure you get all pieces of it
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    Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
    Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
    IP Address:          10.5.7.196
    Subnet Mask:          255.255.0.0
    Default Gateway:          10.5.0.1
    DHCP Enabled:          Yes
    DHCP Server:          172.18.255.2
    Lease Obtained:          Tue Apr 23 10:14:40 2013
    Lease Expires:          Tue Apr 23 22:14:40 2013
    DNS Servers:          121.97.59.7
                        121.97.59.2
                        121.97.59.3
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    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
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