In Home Agent problem

hi, I am running IHA on my Windows Vista Ultimate x64 system & I keep periodiatly getting an error box being displayed with the following info:
Script: C:\Program Files(x86)\Verizon\IHA_MessageCenter\CmdVBS.vbs
Line: 2
Char: 1
Error: Library not registered.
Code: 8002801D
Source: (null)
I need to know what to do to fix this re-occurring error!! I have tried calling the verizon Tech Support # to NO AVAIL!! can somebody help me with this problem??

Sorry to hear about the In Home Agent troubles you are having. Have you uninstalled and reinstalled the program to try to fix this?
Anthony_VZ
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Does the DVR/STB have to be on the LAN for In-Home Agent to work?

I'm a brand new user and am trying to learn the the new features that Fios brings to the party. When my install was done I asked that the wireless feature be disabled on the router (I have a good wired network for my PCs and they were all connected to the supplied router). All of my services work (TV, Ph, Internet) but I just noticed that when I go to In-Home Agent, the only selectable option is that for Internet. I have a sneaky suspicion that the DVR/STB are controlled over the network.
Can I connect the DVR to my wired network (Ethernet connection) and get the In-Home Agent functionality back?

Verizon boxes communicate with the LAN via MoCA. This is done over the coaxial cable. If you have guide information then that is working properly. Youy don't need wireless and the RJ-45 on the back of the STB is not active, so "hooking up" to your wired network would do no good.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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When will this new service support Mac OS, only Windows right now

In home agent

Should I uninstall In Home Agent to avoid getting this worm that it may carry in updates? Is Verizon doing anything about this problem reported several times on this forum?

The in home agent is a safe software. Not that I find it particuarly useful, but it is safe to install. Most people never have an issue with it. Some were infected, but not by the IHA software. They got infected by another piece of spyware/virus that infected the IHA software. But there is no fear or concern in the IHA software itself. It carrys the same risk that any piece of software has. No more, no less.
====================================================================================
Error exists between keyboard and chair.

Vz In-Home Agent

Got to love Vz In-Home Agent to help troubleshoot a connection problem. First the agent tries to look for updated (of course it can't cause I can't connect to the internet) then it tells me something about limited help cause it can not connect. Hello, your suppose to help me connect not complain cause I'm not connected.

#1 I point to
http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
#2 and I quote some of it.
a)
i like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

In Home Agent won't launch but indicates it's already running

From the time I downloaded a new release of InHomeAgent it won't work. It had worked properly previous to that. I have uninstalled and re-installed it from the web site repeatedly. When I click on the icon, I am prompted to allow IHAstarter.exe to execute. A pop up window says IHA is already running but it is not. I checked the Task Manager and it does not appear as an application. I have reported it to Verizon tech support which merely forwards it to the developers who have never responded. I am running Windows 7 and Internet Explorer 8. I always install updates promptly. Is anyone else having this problem? Will Verizon address this problem?

In home agent was (indirectly) consuming a huge number of CPU cycles -- 25%? -- interfering with other work and putting the machine dangerously near overheating.
Uninstalled it, problem solved.
If and when Verizon fixes this, they can contact us and beg us to look at it again. Until then...

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When will this new service support Mac OS, only Windows right now

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Helps with Router Reset/Reboot
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Message Edited by Kathleen on 08-17-2009 02:43 PM
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

When will this new service support Mac OS, only Windows right now

In-home Agent doesn't install correctly

Tried this several times and no luck. Get an error that something in the installation process did not finish correctly. This is a Windows 8 computer.

The general advise here is to use the online troubleshooter: https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X22...
Many others have reported issues with the software and trying to get it to install under Win 8 for example: http://forums.verizon.com/t5/FiOS-Internet/Connectivity-issues-Windows-8-amp-In-Home-Agent/td-p/5618...
If you are having issues (such as connectivity) other than the software install I would recommend starting another thread, The experts here are very hard to stump (not that I am one)
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

In-Home Agent and Windows 7, 64 bit

I tried this earlier in response to a message and got no response. I will try again. The In-Home Agent may be supposed to work with Windows 7, but it falls quite short on my Windows 7-64. The TV section is fogged out and has no information. It will not retrieve SSID or WEP keys, but only comes up with a blank screen (i.e. nothing happens). It finds no Verizon e-mail on my computer. There is a possible javascript problem:In closing the Agent, "an error has occurred in the script on this pageLine: 1Char: 1Error: Invalid Character URL: file://C:/Program%20Files%20(x86)/Verizon/FiOS/ihs/hnm/js/contentslider.js
Besides the javascript error, another problem might be that my e-mail address is [email protected], which then relays it to [email protected] I am not about to change that. Can the agent be made to work properly?

davidh1 wrote:
Could you guys at least make it FAIL on Windows 7 64-bits? Every time I need something I get prompted and re-directed to use InHome agent. I have Windows 7 Ultimate 64-bit and the inhome agent takes liek 4-5 minutes to come up, the feedback button takes like 3 minutes to "load a form" and then gives you a blank page, nothing works. I hate it that something that should take 30 seconds to do causes me to spend 1/2 an hour fighting your software. The same goes for your website, unfortunately. I like Fios, but when I recommend it I tell people "Verizon has just about the WORST support software in the industry". Don't expect a lot from their web site, their voice mail on a PC, their order management system, etc., etc., etc". Very aggravated. Dave I have to agree with Dave. I also have W7 Ultimate x64 and I removed the V* sw because it was bloatware. Also, it's ridiculous that sometimes it takes forever for the V* website to load when I don't have a bandwidth issue (I've run speedtest while waiting for the V* site to load). As far as IHA, the messages weren't very helpful. When will V* start to care about the user experience, especially from a support perspective? I also tell everyone that FIOS is great, as long as it works. If you need help, fugitabotit! Ordering things on the web should be easy, like DirecTV, not a CF like the V* site. If I could get the HD D* signal, I'd go back, just because the user experience is so much better than V*...

InterMedia Web Agent problems...

I have Oracle 8.1.5 and OAS 4.0.8 on an NT machine. I have installed interMedia Web Agent, having shut the OAS services down first, configured the application as described in the doc and restarted all services. I have one listener for OAS on port 90. When I try to access http://servername:90/intermedia/~admin I get a 'Page cannot be displayed' error. Why?
I have checked all the settings within OAS and they look fine. NT is running SP5. I can access http://servername:90/ fine.
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The interMedia web agent is installed in the
OAS home and you can see the intermedia application and cartridge in the OAS admin page?
Have you checked the OAS wrb.log file? That is where errors should be displayed. If it is a web agent problem, check <windows_dir>wsclstch.err or log files in <OAS_HOME>/ord/web/logs.
What do they say about starting the agent?
Test the agent with http://host:port/intermedia/~test
Larry

In-Home Agent Fails - Supervisor Help Please!!!

I recently installed fios.
I have never been able to get the In-Home Agent to work properly.
The graphics overlap each other in places and some of the text runs off the right edge, making parts unreadable.
If that weren't bad enough, 99% of the time the imbedded links do not function at all. ( I finally did get the "Chat" link to work once, but that was an exercise in futility.)
I see this on 2 different computers.
I have just downloaded the latest & greatest version to my Win7 computer and there is no difference.
The Chat & email support is completely useless. They know less than I do. (I let one "tech" take remote control of one of my computers and his impatience with with a slow application resulted in him trying to open the program about 15 times; causing the computer to drag to a halt. I had to do a hard reboot to recover from his ineptness.)
I was able to set up my hotspot account only because someone here in the forum showed me how to find my way through the mind-boggling labyrinth that Verizon calls a web site to the setup form and application.
Why can't I get proper support for this problem?
Does anyone at Verizon really care?
It seems not.
Solved!
Go to Solution.

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Oracle Home Agent service won't start

OracleOraHome90Agent service won't start on Win XP Home Edition. Was working fine. Installed Sun Webserver 6.1 and started facing problems. So uninstalled webserver and even then the Oracle Home Agent service starts and stop immediately. the oracle database service and the listener starts without any issues. Any help appreciated.

XP Home Edition is not certified for Oracle9i Database but according to the information given by you, that service was functioning well. Perhaps the new software that you installed is consuming a lot of resources regarding the virtual memory of the machine and maybe for that the services is not starting.
I recommend you to increase the virtual memory of your machine and try again.
Joel Pèrez
http://otn.oracle.com/experts

Frustration with Verizon Home Agent

I have accessed the Verizon Home Agent a number of times. The first time I did the only highlighted icon was for internet problems. I was told by a humanoid to uninstall the program and reinstall it. The first time I tried that it doi not work; still only an internet icon was highlighted. The second time it worked. Subsequently, when accessing the site the three icon choices were highlighted, until today, when I was back to only the internet option. How long is it going to take to iron out the home agent's problems? Stosh 22

Im having the same issue- we called Tech support for an issue and got disconnected. I then get an email from Verizon saying to sign up for Home Agent for future tech support and remotely diagnose FIOS tv issue and reset SetTop boxes. I go through the whole thing and install it and only Internet service is listed. So I uninstalled and reinstalled and still only Internet support is listed.
I am about ready to break my contract with Verizon and go back to Comcast.

Re: Getting to Know In Home Agent

I am new to this site. I have been trying to get the most recent Verizon in-home Agent (I sucessfully used an older version) up on my 64 bit Windows 7 machine and repeatedly get an installer error 1722. I have scanned my system and all my microsoft components are uncompromised.
This is a somewhat prevalent problem given all the Google postings but no one seems to have a solution. I was hoping someone here might be able to help.

I point to and quote from
http://forums.verizon.com/t5/FiOS-Internet/Verizon-In-Home-Agent-runs-on-my-system-MAC-OSX-but-does-...
a)
i like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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