In Home Agent & Windows 7

Is there a ver. of in home agent that will work with Windows 7?
Thank you
Randy

I also have In Home Agent on my Windows 7 64-bit laptop. I just recently installed it when Verizon changed the system requirements on the download page on their website. There is another page on Verizon's website which lists various compatibility issues with Windows 7 & that page shows In Home Agent as being compatible with both 32-bit & 64-bit Windows 7
http://www22.verizon.com/residentialhelp/HighSpeed/General+Support/Top+Questions/QuestionsOne/125554...
So far, it has run fine on my laptop. I was able to run the Fios optimizer & it increased my upload speed near to what it should be.

Similar Messages

In-Home Agent and Windows 7, 64 bit

I tried this earlier in response to a message and got no response. I will try again. The In-Home Agent may be supposed to work with Windows 7, but it falls quite short on my Windows 7-64. The TV section is fogged out and has no information. It will not retrieve SSID or WEP keys, but only comes up with a blank screen (i.e. nothing happens). It finds no Verizon e-mail on my computer. There is a possible javascript problem:In closing the Agent, "an error has occurred in the script on this pageLine: 1Char: 1Error: Invalid Character URL: file://C:/Program%20Files%20(x86)/Verizon/FiOS/ihs/hnm/js/contentslider.js
Besides the javascript error, another problem might be that my e-mail address is [email protected], which then relays it to [email protected] I am not about to change that. Can the agent be made to work properly?

davidh1 wrote:
Could you guys at least make it FAIL on Windows 7 64-bits? Every time I need something I get prompted and re-directed to use InHome agent. I have Windows 7 Ultimate 64-bit and the inhome agent takes liek 4-5 minutes to come up, the feedback button takes like 3 minutes to "load a form" and then gives you a blank page, nothing works. I hate it that something that should take 30 seconds to do causes me to spend 1/2 an hour fighting your software. The same goes for your website, unfortunately. I like Fios, but when I recommend it I tell people "Verizon has just about the WORST support software in the industry". Don't expect a lot from their web site, their voice mail on a PC, their order management system, etc., etc., etc". Very aggravated. Dave I have to agree with Dave. I also have W7 Ultimate x64 and I removed the V* sw because it was bloatware. Also, it's ridiculous that sometimes it takes forever for the V* website to load when I don't have a bandwidth issue (I've run speedtest while waiting for the V* site to load). As far as IHA, the messages weren't very helpful. When will V* start to care about the user experience, especially from a support perspective? I also tell everyone that FIOS is great, as long as it works. If you need help, fugitabotit! Ordering things on the web should be easy, like DirecTV, not a CF like the V* site. If I could get the HD D* signal, I'd go back, just because the user experience is so much better than V*...

In Home Agent is not compatible with windows 8...

I am able to install the Agent on our windows 8 machines, but it gives me an error message...

Here are some quote(s) from other thread(s) on the same issue.
a)
I like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
c)
Count yourselves lucky, That program is more trouble than help. It took me about 90 seconds to realize this and to remove it from my system. If you have any real questions about anything more complex than hitting the enter key, you are not going to find any answers from the In Home Agent. Its all basic stuff and will not help with any real issues.
You will probably find better, more easy to understand and more usable answers on Google than you can in any verizon software i have seen to date.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

In home agent and Windows 7

My laptop uses Windows 7 and the in-home agent installed but said support for my OS was unavailable. What steps do I take to manually setup my laptop to the 9100EM router?

If you're connecting the laptop by a hard wire, just connecting the ethernet cable should provide a connection, provided that the LAN connections TCP/IP settings are set to use the router's DHCP.
If you're connecting wirelessly, simply select the E/SSID or network name from the list of available networks. You can get this list by clicking on the network icon in your system tray by the clock. When you go to connect to the network, it'll ask you for an encryption key. You want to input the WEP key. Both the ESSID and WEP key can be found on a label on your router.
Alternatively, I've heard that in-home agent will run in Windows 7 but you have to enable compatibility mode for XP or Vista when you run it.
Kevin
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon In-Home Agent for Windows 8

Is In Home Agent available for Windows 8? I downloaded the one on website but its not working in Windows 8. Please suggest.

I point to and quote from http://forums.verizon.com/t5/FiOS-Internet/Installing-InHome-Agent/td-p/544663
a)
I like the online version of the app at www.verizon.com/repair
you can do a lot of the functions of the app without all the bloatware.
b)
As other have said it does something, it waste resources. Not sure on the MAC, but on PC's it has been none to drive at least one cpu to 100% (If you only have one its really bad). And the number of functions it does that you might ever want to do is minimal.
Personally I recommend that you uninstall it, and make sure you get all pieces of it.
c)
Count yourselves lucky, That program is more trouble than help. It took me about 90 seconds to realize this and to remove it from my system. If you have any real questions about anything more complex than hitting the enter key, you are not going to find any answers from the In Home Agent. Its all basic stuff and will not help with any real issues.
You will probably find better, more easy to understand and more usable answers on Google than you can in any verizon software i have seen to date.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Troubleshoot and Setup FiOS TV Programming with VZ In-Home Agent

VZ In-Home Agent is a tool that helps you setup and troubleshoot your FiOS TV programming. This tool is simple, easy-to-use and has information about various features of your FiOS TV programming along with quick fixes for most of the common problems. The best part of this tool is that it automatically identifies your services and provides customized help, obviating the need to wait for an agent.
VZ In-Home Agent helps with remotes, set top boxes, wiring diagrams, Program Guide, etc, quickly fixes your "no picture on TV" and "set top box" issues and helps with games, Widgets, etc.
Just download and install VZ In-Home Agent from http://www.verizon.com/connect/
If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.
Minimum system requirements:
Operating System: Windows XP, Vista or Windows 7
RAM: 384 MB or more
Storage: 50 MB available on Hard disk
Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the Vz In-Home Agent)

When will this new service support Mac OS, only Windows right now

In-Home Agent for Mac doesn't work - never has

I signed up for FIOS service several months ago and have never been able to get Verizon In-Home Agent to work. I can get as far as the level shown below, but when I select one of the grayed options, I get the spinning icon. (See it at lower left corner of the window.) That lasts for a few minutes, then nothing happens - it just goes back to the same window.
I even tried clicking the "Click here to provide your Feedback." I get the same icon (hard to see, but it's to the left of that link), then back to the same window.
Running Mac OS X 10.6.8.
Any ideas?

I just got FIOS in my all-Mac household. Nothing works for the Mac in FIOS. Not the FIOS t.v. widgets, In-Home Agent or anything else. Verizon is the most Mac unfriendly telecom company I've ever seen. Ironic if you think about what its products are.
All that will work on a Mac is that it will connect to the Internet. Period.
Verizon, would it really be too much cost or trouble to develop more Macintosh options?

In Home Agent problem

hi, I am running IHA on my Windows Vista Ultimate x64 system & I keep periodiatly getting an error box being displayed with the following info:
Script: C:\Program Files(x86)\Verizon\IHA_MessageCenter\CmdVBS.vbs
Line: 2
Char: 1
Error: Library not registered.
Code: 8002801D
Source: (null)
I need to know what to do to fix this re-occurring error!! I have tried calling the verizon Tech Support # to NO AVAIL!! can somebody help me with this problem??

Sorry to hear about the In Home Agent troubles you are having. Have you uninstalled and reinstalled the program to try to fix this?
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

In Home Agent won't launch but indicates it's already running

From the time I downloaded a new release of InHomeAgent it won't work. It had worked properly previous to that. I have uninstalled and re-installed it from the web site repeatedly. When I click on the icon, I am prompted to allow IHAstarter.exe to execute. A pop up window says IHA is already running but it is not. I checked the Task Manager and it does not appear as an application. I have reported it to Verizon tech support which merely forwards it to the developers who have never responded. I am running Windows 7 and Internet Explorer 8. I always install updates promptly. Is anyone else having this problem? Will Verizon address this problem?

In home agent was (indirectly) consuming a huge number of CPU cycles -- 25%? -- interfering with other work and putting the machine dangerously near overheating.
Uninstalled it, problem solved.
If and when Verizon fixes this, they can contact us and beg us to look at it again. Until then...

Troubleshoot and Setup Verizon.net Email with VZ In-Home Agent

VZ In-Home Agent is a tool that helps you setup and troubleshoot your Verizon.net email services. This tool is simple, easy-to-use and has information about various features of your Verizon.net email along with quick fixes for most of the common problems. It also helps you manage (Create/Delete) additional email accounts and also proactively diagnoses issues with your Email Clients (Outlook, Outlook Express, Windows Mail). The best part of this tool is that it automatically identifies your services and provides customized help, eliminating the need to wait for an agent.
VZ In-Home Agent helps easily set up your Vz Email account on Outlook, Outlook Express and Windows Mail, helps fix email problems, resets your password if you don't remember it, and can help create additional email Accounts.
Just download and install VZ In-Home Agent from http://www.verizon.com/connect/
If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.
Minimum system requirements:
Operating System: Windows XP, Vista or Windows 7
RAM: 512 MB or more
Storage: 50 MB available on Hard disk
Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the FiOS Connection Wizard)
Modem (High Speed Internet (DSL)): For wireless support, a Verizon-provided wireless gateway is required. (Vz In-Home Agent does not support setting up wireless connections on 3rd party routers)

When will this new service support Mac OS, only Windows right now

Troubleshoot and Setup FiOS Connections with VZ In Home Agent

"VZ In Home Agent" is a new desktop tool (Major Enhancement to the earlier FiOS Connection Wizard) that helps with your FiOS services. This tool is simple, easy-to-use and has information about various features of your FiOS Services including 'How to Get Started' with Internet, TV and Phone services along with quick fixes for most common issues. Best part of this tool is that the tool identifies your services and provides customized help.
Just download and install this new helpful tool from http://www.verizon.com/connectionwizard/ and get connected to FiOS instantly. If you already have FiOS Connection Wizard installed on your computer, when you use it the next time, you will automatically be upgraded to this new tool.
Main Features:
Internet Help:
Helps fix internet connectivity issues
Sets up a wireless Internet connection for a computer
Retrieves your wireless network's SSID and WEP encryption key
Helps with Router Reset/Reboot
Finds information about your home network and other Verizon services
Email Help:
Easily sets up your Vz Email account on Outlook, Outlook Express and Windows Mail
Fixes Email Problems
Resets your password if you don't remember it now
Creates an Additional Email Account
TV Help:
Helps with Remotes, Set Top Boxes, Wiring Diagrams, Program Guide, etc
Quickly fixes your "No Picture on TV" and "Set Top Box" issues
Helps with Games, Widgets, etc
Phone Help:
Helps with setting up your Home Voice Mail and other calling features
Helps with Verizon Call Assistant features
Helps with FiOS Voice Account Manager
Instant Access to your Home Voice Mail Access Number
If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.
Minimum system requirements:
Operating System: Windows XP or Vista with Microsoft .NET 2.0 or higher
RAM: 384 MB or more
Storage: 50 MB available on Hard disk
Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the FiOS Connection Wizard)
Message Edited by Kathleen on 08-17-2009 02:43 PM
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

When will this new service support Mac OS, only Windows right now

In-home Agent doesn't install correctly

Tried this several times and no luck. Get an error that something in the installation process did not finish correctly. This is a Windows 8 computer.

The general advise here is to use the online troubleshooter: https://www22.verizon.com/foryourhome/vzrepair/vziha/requestrepair.aspx?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X22...
Many others have reported issues with the software and trying to get it to install under Win 8 for example: http://forums.verizon.com/t5/FiOS-Internet/Connectivity-issues-Windows-8-amp-In-Home-Agent/td-p/5618...
If you are having issues (such as connectivity) other than the software install I would recommend starting another thread, The experts here are very hard to stump (not that I am one)
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Trouble Uninstalling In-Home Agent - Any suggestions?

I did uninstall In-Home Agent, however, surprise surprise - apparently it did not uninstall completely and has lots of activity showing in my firewall process monitoring. Which is rather interesting considering I no longer have any FIOS services and only have my iPhone 5 with Verizon.
There is a folder left with the executables, but no uninstall and it no longer dsplays under the windows program uninstall.
Tried simply moving the remaining folders to the recycle bin - had to restore them back because that caused havoc with my laptop.
Any suggestions on how to get this intrusive software off my laptop?
Thanks

Try re-installing the program if you still have the installer handy, and then using Revo Uninstaller to kill it. You can also clean it out manually, which can be done
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Alternatively, check msconfig on your computer. Most of the time programs like In-Home agent install services or write start-up entries. You can likely disable the offending services or entries in msconfig, and then remove them completely once you've deleted the files. If you need some more explanation on that, just let me know.
========
The first to bring me 1Gbps Fiber for $30/m wins!

How do I uninstall In-Home Agent when it's not listed in Control Panel?

My PC crashed and some files including In-Home Agent were corrupted. Attempted to delete In-Home Agent from Control Panel but the program was not listed. Then tried to download In-Home Agent but it would not install over fragments of the previously installed version. What folders or files must I first manually delete before I can reinstall the In-home agent?

truthseeker wrote:
My PC crashed and some files including In-Home Agent were corrupted. Attempted to delete In-Home Agent from Control Panel but the program was not listed. Then tried to download In-Home Agent but it would not install over fragments of the previously installed version. What folders or files must I first manually delete before I can reinstall the In-home agent?
You can try two things.
I would try to download CCleaner (free) Their utility has a tools section and it will find uninstallers for me when windows add/remove won't find them.
OR
you might have to install it again just to get the uninstaller, then you can use the uninstaller to uninstall.

Verizon In Home Agent Annoyance

I do not want this thing running unless I choose to start it up. How do I disable autorun or if I can't do that, how do I uninstall it from Windows XP.
Solved!
Go to Solution.

KDBerg wrote:
First thing I tried, but there is nothing in the list of installed software called Verizon In Home Agent. Is it under some other program name?
I see it in my add/remove programs as
Vz In Home Agent
I also see it in my start menu as
Verizon->Fios->In Home agent
However I then STUPIDLY selected it and it said it had an update and I let it run.
The update didn't complete properly - they've messed up the msi installer package script
and after it fails my start up menu looks just like yours.
Try clicking on the last empty item in the menu, I did, it then completed the agent install and you can remove it normally

In Home Agent & Windows 7

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