In Home Agent won't launch but indicates it's already running

From the time I downloaded a new release of InHomeAgent it won't work. It had worked properly previous to that.   I have uninstalled and re-installed it from the web site repeatedly.  When I click on the icon, I am prompted to allow IHAstarter.exe to execute.  A pop up window says IHA is already running but it is not.  I checked the Task Manager and it does not appear as an application.  I have reported it to Verizon tech support which merely forwards it to the developers who have never responded.  I am running Windows 7 and Internet Explorer 8.  I always install updates promptly.  Is anyone else having this problem?  Will Verizon address this problem?

In home agent was (indirectly) consuming a huge number of CPU cycles -- 25%? -- interfering with other work and putting the machine dangerously near overheating.
Uninstalled it, problem solved.
If and when Verizon fixes this, they can contact us and beg us to look at it again. Until then...

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