In-House repair in CRM

Dear Experts,
We have requirement to process In-house repair from CRM system. In our scenario we are creating Return for Repair for the Return request . This item is triggering sales order in SD where inbound processing is done.
After analysis, Technician will decide to perfrom some repair work with service parts. No. of Hrs required & quantity required are planned in same transaction. Item category used for repair work is REPA & service parts RMAT.
We are using Single -Object Controlling where controlling scenario is already maintained. The issue is for the planned service work & service parts , the plan revenue & cost is not updated in internal order.
Also checked in controlling integrationcock-pit but it has no messages. Pls guide me what is missing in setting item category.
Regards
Devika.S

Hi Devika
i believe Planned cost and revenues can only flow in case of service order.
Since inhouse repair is of  transaction category  complaint. It will not come in  in house repair.
please check the following link
LINK:[http://help.sap.com/saphelp_crm60/helpdata/en/54/86a73e5b7a424de10000000a114084/content.htm]
You might  be getting actual costs with the confirmation.
Regards
Naresh

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    Hi,
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  • In-House Repair Orders - SAP Library

    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

    Billing unit is required in the Repair proces! You can assing it in the customising under <i>CRM --> Master Data --> Organizational Mgt --> Cross-System assignment of Org Units --> Assing billing units to Sales/service org.</i>
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  • In-house Repair with ERP billing

    Hello,
    I'm trying to create a process beginning with a repair order in CRM and ending with billing in ERP.
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    3) Create inbound delivery, then goods receipt (ERP).
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    Hi Ofer,
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    Thanks,
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