In House repair order Configuration

Hi all,
I need the std configuration steps for in house repair orders.
Thanks in advance,
vikrant

Hi Vikrant,
The Configurations required for Repair Orders are as follows:
1. Transaction Type REPA with standard action profile COMPLAINT.
2. The Main Item Category is RREQ which has action profile REPAIR_ITEM.
2.1 Create a product of type service nag Name DIAGNOSIS, it should have item category group DGNS
2.2 U need to maintain Item category determination, which i think exist by standard.
3. In R/3 also maintain the same Order type REPA and the item category determination.
Refer Note 806768, it has listed all the required settings in R/3.
Regards,
Shalini Chauhan

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Return Delivery for In-House Repair Order

When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted. This only happens with replicated orders.
Any ideas?

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

In house repair order error

Hi,
we have an issue while replication of In house repair order from CRM to ECC.
Smw01 showing in house repair order errors like below
Enter at least one plant
No instance of object type BUS2093 has been created. External reference:
No stock posting possible for this material
Company code does not exist
No instance of object type BUS2093 has been created. External reference:
There is no standard field in in house repair order level at item or header level
I have maintained below settings in crm for plant
spro>crm>Transactions->settings for service transactions>Integration->Logistics integration-->Assaign Plant and storage location to service organization
Still i am getting above errors.
Please suggest me any solutions for above issues
Regards
kishore kumar

Hi,
You need to enter Plant as a partner function in the In House Repair Order to rectify this error.
Maintain partner function 00000035 and assign a Plant BP number which is mapped to ECC plant.
Regards,
PP

Repair Order Configuration

Dear All,
Can anyone explain me step by step configuration required for Repair order i.e
Maintenance of service material in OISD, req. class/req type config. What are the main item/subitem categories?
Regards
Ashish

Dear Ashish,
[Repair Order Config|Re: Repair&service Order]
[OISD|service notifiation 2 repair order]
[Req. Type/ Req. Class|service order - repair request]
Best Regards,
Amit

In-House Repair Orders - SAP Library

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You can also go back to the SAP help page.

Billing unit is required in the Repair proces! You can assing it in the customising under <i>CRM --> Master Data --> Organizational Mgt --> Cross-System assignment of Org Units --> Assing billing units to Sales/service org.</i>
The billing unit itslef is the number of a BP. You must create it int he role Billing unit.
As i've found out, sometimes you cannot select this role in tcode BP.
The trick here is then to manually add it in table BUT100, the role is BEA001.
Sounds tricky, but isn't
Hope this helps you.
Regards,
Jacques

Order Related Billing for In-House Repair

Has anyone figured out how to get order-related billing to work in the In-House Repair order when used with ERP billing?
Your responses are greatly appreciated.

Hi Peter,
What I understand from your query is you want to do Billing in ECC of the in-house repair order. Kindly Confirm.
If yes, follow these steps:
In standard scenario external billing works with
u2022     Service contracts
u2022     Service orders
u2022     Service confirmations
Prerequisites
1.     Synchronization of Master Data
2.     Synchronization of Pricing Conditions
3.     Customizing of Controlling Objects in SAP ERP
4.     Customizing of service transactions in SAP CRM
5.     Customizing of sales orders in SAP ERP
6.     Mapping of transaction data between SAP CRM and SAP ERP
Customizing
In order to perform external billing of the service order materials, following configurations are to be done:
1.     Create a Service order Transaction
2.     Create an Item category - Putting Billing reference External Billing
3.     Maintain Item Category Determination
4.     Replicate the controlling relevant characteristics
5.     Create the ERP Order Type- Tcode VOV8- SD Doc Category should be L.
6.     Create the ERP Item category- Tcode VOV7 - Billing reference C
7.     Maintain Item category Determination (ERP)
8.     Maintain Mapping of transactions and item categories
Settings for Service Processing  Billing Integration  Map Transaction Types and Item Categories
When you set the status to complete, it triggers a debit memo request in ECC, with which ECC Billing can be performed.
Regards,
Shalini Chauhan

Plant for In House Repair Returns Item

Hello,
When I replicate a returns item for an In House Repair Order in CRM to ECC, the Plant on the ECC sales order always defaults to the Delivering Location from the material master. I want the plant in the sales order item to default to something other than the delivering location, but I have not been able to achieve this. I have tried using partner functions (vendor, ship-to for returns) for the item in the In House Repair and none of this has worked.
Thank you for your input.
Best,
Liz

Hi Elizabeth,
The plant in ECC with defaulted from the material master. It can also be defaulted from the customer master if you maintain the plant in the customer master in ECC or customer material info record. The CMI record has the highest priority, followed by customer, followed by material.
What are the rules that you need to default the plant from? There is also a configuration where you can assign a plant to Service org unit and service employee. I am not 100% sure whether that will help, but you can try it. Did you also trying putting the vendor partner function at the line item level and manually entering the vendor number of the plant?
Thanks
Ashish

Change Higher Level Item of the Sub-Item in Repair Order

Hello
We have a in-house-Repair order created from Compliant.
This repair order has main Line Item of type 'Repair Request' having Item no 1000.
From this Line, we are creating new main lines 'Return for Repair' 1001
and 'Diagonsis' lines 1002 through Actions(appearing as buttons on the Items Assignment Block).
Both these lines have Higher Level Item as 1000.
From the Diagonsis 1002 line, we are generating new Debit Memo line 1003(higher as 1002 ) by selecting a new button . This is billable and to be charged to the Customer in ECC.
How do I change the Parent/Higher Level Item value from 1002 to 1001(Return for Repair) for charging the Customer.
I found an action used for generating the Debit Line in CRM.
Please advice on how to achive this functionality.. Is this possible ?
Cheers
RJ
Note: I am new Tech Guy in Service area.
Edited by: Remo J on Jul 30, 2011 11:00 PM

Hi Remo,
Did you implement the in-house repairs completely?
Did you also work on ECC billing and controlling integrations?
would really appreciate your response on this.
Regards,
Itisha

In-House Repair - PGR completes main item

I have created an in-house repair order in CRM and successfully replicated the corresponding REPA order in ECC. I then create a return delivery and perform a post goods receipt.
When I go back to the CRM order, both the main item and sub-item show as status 'completed' and I cannot trigger further actions (e.g. Diagnosis) due to the completion status of the main item.
Has anybody encountered this and found a resolution?
Thanks

Hi Peter,
Once component is selected in In house repair. 2 line with Component material should also get populated one with itm category object type "CRM Customer Complaint Item" and second with "CRM Customer Return Item".
With reference to "CRM Customer Return Item" with reference to this material we can perform the in bound and later on use this for outbound delivery.
With Reference "CRM Customer Complaint Item" object type material click on "Return for Repair" button and relevant service product will get populated.
With Regards
Ankush rai

CRM Repair Order Replication to R/3

Hello All,
Iam trying to replicate CRM In House Repair order
to R/3 the Usage is RSUB for the Repair Request.
R/3 Repai Order has R101. And when i transfer the
the CRM Repair to R/3. R/3 says no item category found.
Iam not able to map RSUB in R/3... If i do then
the R/3 Repair Order is not created.
Please Advice!!!
Regards
Bhuvan

Hello Pratik/All,
I did that but as of iam only able to replicate the Return for Repair item
RSUB to R/3. How do i replicate the OUtbound Delivery Item and also
the Billing Item.
Becuase the Standard R/3 RA Order has a Rapair procedure assigned to it
and it gives 4 line items Repair Request,Return for Reapir, OUtbound Delivery
and Biling as items.
In CRM if you see the Standard Repair Order REPA it has only
two Buttons Return for Repair and Daignosis Item...
Do i have to replicate all the 4 items to R/3 for this Scenario to work ???
Iam only able to replicate Return for Repair (RSUB) with the Standard
Order... Please Advice!!!
Regards
Bhuvan

In-House Repair

After a complaint has been registered or created, then the next follow up transaction would be an In-House repair, the issue raising here is with the inward entry, means when the product comes to the workshop or service department, client wants to make an inward entry and when the product goes out from the workshop client wants to maintain Outward Entry for the product? Anyone help how we can maintain in SAP CRM?

Hi
I am also working on configuring a in-house repair scenario in CRM. I have copied the TX type from RA in ECC and item categoriesfrom IRRE and IRRA to be able to replicate the sales order from inhouse repair order in CRM to a sales order in ECC.
I am able to replicate category RSUB for return for repair to sales order. But I get errors while copying RRET to ECC. Errors are regarding the item number 1100, which is for RSUB is not found.
Could you please help
Thanks,
Regards,
Itisha

CS Repair order Return and Loan Item - SWAP

Dear Experts
I have a question on Repair order
I had configured all proper setting for repair order
I can able to return repair item, send load item, return back repaired item and
system can able to create automatically a service order , can able to do issue and confirm
but i have a scenario
1) Bring back the repair item from customer location
2) as a replacement i need to send a new item
3) Repair the item which we brought early and keep in service ware house
for this what is the step to be followed
Regards
Raj

Dear Mahesh,
Sorry to confuse you
case 1
normal process ,
1)Bring back , to be repaired item from customer
2)Send replacement/Loan item to customer
3)repair the item from step 1 and return back the item
4)bring back again replacement/loan item from customer its fine for me
perfect working
case 2
1)Bring back , to be repaired item from customer
2)send a replacement item which is nothing but swap item
3) Repair the iten from step 1 and move to warehouse
for case one is that any special configuration needed
or just do only steps and do billing , does billing will be correct
Regards
Raj

Repair Order Process - o/b delivery from PO, need copy routine

Hi Experts,
We are configuring repair order process and while creating o/b delivery to Vendor from PO, need to check for GTS message and should be blocked that document for further processing in ECC. For SO to o/b delivery working fine using include program RV50B901 (routine 901, document type OR to LF, item category TAN). It is copy of 101 routine and added GTS code to block the documents in ECC if GTS is blocked for compliance checks.
For o/b delivery from PO, document type NB with item category L (subcontracting but in copy control, I don't see LB to NB rather LB to DL. Is it correct? I put a break point in routine 901 but it is not hitting that routine. Where can I look at to find correct routine to include GTS code?
I really appreciate your reply.
Regards,
Manohar.

Hi Manohar,
This is not really a GTS question, is it? You should ask in the MM forum.
Regards,
Dave

The System shows an Error while creating an Inhouse Repair Order

Hi Experts,
I am facing a problem related to An Inhouse repair Order. when i create an order the system shows me two errors
1. An error occurred in system during account assignment
2. An error has occured in the system while copying the document
What could be the possible problem with the order....
any help will be highly appreciated.....
Thanks in Advance.....

Hi vickee.sehgal ,
Can u please provide inhouse repair configuration settings in crm 7.0. I have requirement on this,i am not able to find relevant best practices.
Thanks & Regards
kishore kumar

Issue in Repair Order

Hi Guru's,
I am replicating the repair order scenario. I am trying to create repair order of document type RA and i did the configuration setting for item category IRRS to be coming for repair order.
In this scenario, System is throwing the error material does not exists for the plant. But this material is used so many times. I doubt that there is some issue in repair procedure (t-code--vorp). and what is the right item category(is it irrs or irrp or any other.)
in this scenario i am creating repair order and creating return delivery so that the stock will be coming to my plant for repair. I am not giving any loan item to the customer. Please let me know what is the right requirement type and requirement class.
Please suggest the solution for my repair scenario.
Thanks,
C Chaitanya
Message was edited by: G Lakshmipathi
Please use the subject effectively and avoid using "Please Help", "Urgent" etc.

Hi Santosh,
Thanks for the reply. My scenario is I am getting the material from customer for repair. So I should create repair order w.r.t service notification. After creating repair order, I should create return delivery (LR).
In this scenario i don't have service material. If material no 1808 is delivered to the customer, I need to get the same material back to the plant for the repair.
If IRRS is not the right item category what is the right item category.
I dont have any serviceable item. In my scenario IRRS is not serviceable item.
What should be the setting for VORP (Repair processing). Any idea?
Is this configuration is right? Please suggest.
Thanks,
C Chaitanya

In House repair order Configuration

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