In House Repair Scenario

Dear Experts,
We are setting up the In house repair scenario in SAP CRM. I would like to understand the process steps for Controlling integration. I have the following questions.
Created Repair Order in SAP CRM with order type REPA. I have sub items like Return for Repair, Loan item, Diagnosis and Repair.
We set up the ECC integration, so all the items which are relevant for delivery are successfully replicated to ECC.
My question is at what point we create Internal Order in ECC? I have a diagnosis item and repair item (both are service products with SRVP item category group) in the repair order. Should the system create an Internal order in ECC as soon as I save the repair order? Or should it be created at the time of confirmation? What triggers the internal order creation?
Please help
Thanks
Santu

Hi Santu,
Were you able to solve your problem on controlling integration for inhouse repair orders ?
I am working on a similar scenario and would really appreciate your help.
Thanks in advance,
Itisha

Similar Messages

In-House Repair

After a complaint has been registered or created, then the next follow up transaction would be an In-House repair, the issue raising here is with the inward entry, means when the product comes to the workshop or service department, client wants to make an inward entry and when the product goes out from the workshop client wants to maintain Outward Entry for the product? Anyone help how we can maintain in SAP CRM?

Hi
I am also working on configuring a in-house repair scenario in CRM. I have copied the TX type from RA in ECC and item categoriesfrom IRRE and IRRA to be able to replicate the sales order from inhouse repair order in CRM to a sales order in ECC.
I am able to replicate category RSUB for return for repair to sales order. But I get errors while copying RRET to ECC. Errors are regarding the item number 1100, which is for RSUB is not found.
Could you please help
Thanks,
Regards,
Itisha

Return Delivery for In-House Repair Order

When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted. This only happens with replicated orders.
Any ideas?

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

In-House repair in CRM

Dear Experts,
We have requirement to process In-house repair from CRM system. In our scenario we are creating Return for Repair for the Return request . This item is triggering sales order in SD where inbound processing is done.
After analysis, Technician will decide to perfrom some repair work with service parts. No. of Hrs required & quantity required are planned in same transaction. Item category used for repair work is REPA & service parts RMAT.
We are using Single -Object Controlling where controlling scenario is already maintained. The issue is for the planned service work & service parts , the plan revenue & cost is not updated in internal order.
Also checked in controlling integrationcock-pit but it has no messages. Pls guide me what is missing in setting item category.
Regards
Devika.S

Hi Devika
i believe Planned cost and revenues can only flow in case of service order.
Since inhouse repair is of transaction category complaint. It will not come in in house repair.
please check the following link
LINK:[http://help.sap.com/saphelp_crm60/helpdata/en/54/86a73e5b7a424de10000000a114084/content.htm]
You might be getting actual costs with the confirmation.
Regards
Naresh

Order Related Billing for In-House Repair

Has anyone figured out how to get order-related billing to work in the In-House Repair order when used with ERP billing?
Your responses are greatly appreciated.

Hi Peter,
What I understand from your query is you want to do Billing in ECC of the in-house repair order. Kindly Confirm.
If yes, follow these steps:
In standard scenario external billing works with
u2022     Service contracts
u2022     Service orders
u2022     Service confirmations
Prerequisites
1.     Synchronization of Master Data
2.     Synchronization of Pricing Conditions
3.     Customizing of Controlling Objects in SAP ERP
4.     Customizing of service transactions in SAP CRM
5.     Customizing of sales orders in SAP ERP
6.     Mapping of transaction data between SAP CRM and SAP ERP
Customizing
In order to perform external billing of the service order materials, following configurations are to be done:
1.     Create a Service order Transaction
2.     Create an Item category - Putting Billing reference External Billing
3.     Maintain Item Category Determination
4.     Replicate the controlling relevant characteristics
5.     Create the ERP Order Type- Tcode VOV8- SD Doc Category should be L.
6.     Create the ERP Item category- Tcode VOV7 - Billing reference C
7.     Maintain Item category Determination (ERP)
8.     Maintain Mapping of transactions and item categories
Settings for Service Processing  Billing Integration  Map Transaction Types and Item Categories
When you set the status to complete, it triggers a debit memo request in ECC, with which ECC Billing can be performed.
Regards,
Shalini Chauhan

In house Repair service Best Practices

Hi,
I have requirement to work on In-house Repairs for service module. please suggest me best practices id for refering configuration Inhouse repairs service(crm7.0)
Please help me.
Thanks & Regards
kishore kumar

Dear Kishore,
Unfortunatelly, SAP CRM Best Bracticies doesn't cover this process. Anyway there are other sources of information. Please refer to these links to read more about In-House Repair:
http://help.sap.com/saphelp_crmscen70/helpdata/en/3b/15a1d29b7e481987c3b894c4b074de/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/c4/3d239a23c5484e970558ba67b837d5/frameset.htm
Arthur.

In House repair order Configuration

Hi all,
I need the std configuration steps for in house repair orders.
Thanks in advance,
vikrant

Hi Vikrant,
The Configurations required for Repair Orders are as follows:
1. Transaction Type REPA with standard action profile COMPLAINT.
2. The Main Item Category is RREQ which has action profile REPAIR_ITEM.
2.1 Create a product of type service nag Name DIAGNOSIS, it should have item category group DGNS
2.2 U need to maintain Item category determination, which i think exist by standard.
3. In R/3 also maintain the same Order type REPA and the item category determination.
Refer Note 806768, it has listed all the required settings in R/3.
Regards,
Shalini Chauhan

Repairing scenario mapping

hi gurus
i have one query.
we want to implement repairing scenario in our project.
i am not getting how to map repairing scenario in SAP.
can anybody help me to implement repairing scenario throughly,
with integration with other modules
thanks
regards
sandeep

Hi,
Please refer the link,
[epairing scenario |https://forums.sdn.sap.com/click.jspa?searchID=16488097&messageID=6122398]
Regards,
R.Brahmankar

In house repair order error

Hi,
we have an issue while replication of In house repair order from CRM to ECC.
Smw01 showing in house repair order errors like below
Enter at least one plant
No instance of object type BUS2093 has been created. External reference:
No stock posting possible for this material
Company code does not exist
No instance of object type BUS2093 has been created. External reference:
There is no standard field in in house repair order level at item or header level
I have maintained below settings in crm for plant
spro>crm>Transactions->settings for service transactions>Integration->Logistics integration-->Assaign Plant and storage location to service organization
Still i am getting above errors.
Please suggest me any solutions for above issues
Regards
kishore kumar

Hi,
You need to enter Plant as a partner function in the In House Repair Order to rectify this error.
Maintain partner function 00000035 and assign a Plant BP number which is mapped to ECC plant.
Regards,
PP

In-House Repair - PGR completes main item

I have created an in-house repair order in CRM and successfully replicated the corresponding REPA order in ECC. I then create a return delivery and perform a post goods receipt.
When I go back to the CRM order, both the main item and sub-item show as status 'completed' and I cannot trigger further actions (e.g. Diagnosis) due to the completion status of the main item.
Has anybody encountered this and found a resolution?
Thanks

Hi Peter,
Once component is selected in In house repair. 2 line with Component material should also get populated one with itm category object type "CRM Customer Complaint Item" and second with "CRM Customer Return Item".
With reference to "CRM Customer Return Item" with reference to this material we can perform the in bound and later on use this for outbound delivery.
With Reference "CRM Customer Complaint Item" object type material click on "Return for Repair" button and relevant service product will get populated.
With Regards
Ankush rai

Plant for In House Repair Returns Item

Hello,
When I replicate a returns item for an In House Repair Order in CRM to ECC, the Plant on the ECC sales order always defaults to the Delivering Location from the material master. I want the plant in the sales order item to default to something other than the delivering location, but I have not been able to achieve this. I have tried using partner functions (vendor, ship-to for returns) for the item in the In House Repair and none of this has worked.
Thank you for your input.
Best,
Liz

Hi Elizabeth,
The plant in ECC with defaulted from the material master. It can also be defaulted from the customer master if you maintain the plant in the customer master in ECC or customer material info record. The CMI record has the highest priority, followed by customer, followed by material.
What are the rules that you need to default the plant from? There is also a configuration where you can assign a plant to Service org unit and service employee. I am not 100% sure whether that will help, but you can try it. Did you also trying putting the vendor partner function at the line item level and manually entering the vendor number of the plant?
Thanks
Ashish

In House Repairs Process in SAP

We are using the In House Repairs Process in SAP but have an intermittent issue around the population of the Serial number and Equipment numner on the Service Order. The process is as follows: -
Create S1 type Notification populating the Material number, Serial number and Equipment numer with a Customer number
Through the action box 'Create Repair' we create a Sales Order.
Tcode VL01n is completed to create an outbound delivery.
Finally tcode QA32 Usage decision is utilised to create the Service Order.
We have an issue that sometime the Serial number and Equipment number is populated on the Service Order and sometimes it is not.
Can you advise me what are the pre-requisites for this process?

Can any one let me know the BADIs that gets called in for Complaints and inhouse repairs, specially during change of the text type. I came to know that BADIs needs to be implemented for this.

CRM Questionnaire Results Edit In-House Repair Fields

I am new to CRM and I want to make the results of a questionnaire automatically edit the fields of an in-house repair on the WebGUI in SAP CRM 7.0. After looking into this issue I think I have to work with the BADI CRM_MKTCA_SVY_PAI and the IMG path Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity to trigger a Workflow when the WebGUI questionnaire is saved, but I don't know the steps to trigger the workflow or set the workflow up. Also, in order to edit the fields of the in-house repair, I don't know what table I should be editing.

I stopped the browser hang by suppressing the ProtectDoubleSubmit functionality using the onClientClick attribute of my Excel button definition and the following javascript code (borrowed from another SDN post on the BSP forum):
function stop_wait()
window.setTimeout('showProtectDoubleSubmitWindow(false)', 4000);
window.setTimeout('showProtectActive = null', 4010);
I am still using the CSV (vice XLS) format because of the added javascript problem. According to one of our Microsoft developers, based on a registry setting, Excel normally looks at the first 8 rows to determine how to render the content. Our setting here forces Excel to look at all rows, and the added javascript code is forcing all content into one cell for XLS. Though I will eventually track down where the javascript text is being added to the response, I'm not too concerened about it at this point. The users can ignore it or delete it.

Repairing scenario

hi guru
Material received from customer against repair order.
How to inward the material?
Which module will inward it?
What is the mapping of this scenario in SAP from material inward, process, supply back to the customer?
Please do help
Regards,
Sandeep

Hi,
Here SD Module will take care of this.
Process Flow to receive material from customer: -
1. VA01 - Create Return Order w.r.t. Original Invoice (Order Type - RE and Item Category - REN)
2. VL01N - Create Delivery and do PGR (Post Goods Receipt)
Then get the materials repaired and follow the below process;
1. VA01 - Create FOC Subsequent Delivery w.r.t. Return Order (Order Type - KN)
2. VL01N - Outbound Delivery w.r.t. FOC Order and do PGI
3. VF01 - Create Pro-forma Invoice (Billing Type - F8) w.r.t. Delivery
By following the above process, it will update the whole sales document flow and continuity between sales documents

Repair Scenario and confirmation issue

Hi,
The scenario of my customer is like that :
1. Notification : Service Request -
IW51
2. Sales order RA : Repair order -
VA02
3. Delivery : Return delivery (Return for repair) -
VL01N
4. Service order SM03 -
VA02 -> IW31
5. Confirmation -
IW42
But in confirmation, I can't confirm item, causes, tasks and acitivities for the service order. Because, there is no link between service order and notification....
It's possible to link service order SM03 to the notification IW51 which already exist.
Thanks in advance for your help to resolve this issue.
Regards,

Hi,
In confirmation t-code IW42, I can't confirm the activities and tasks.
Notification ---> Sales order -
> Service Order -
> confirmation order
<----
>
When I assign service order to notification, it works only when I create directly a service order from notification. But it's not work when I pass from through a sales order (RA: repair order)

In House Repair Scenario

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