In house Repair service Best Practices

Hi,
I have requirement to work on In-house Repairs for service module. please suggest me best practices id for refering configuration Inhouse repairs service(crm7.0)
Please help me.
Thanks & Regards
kishore kumar

Dear Kishore,
Unfortunatelly, SAP CRM Best Bracticies doesn't cover this process. Anyway there are other sources of information. Please refer to these links to read more about In-House Repair:
http://help.sap.com/saphelp_crmscen70/helpdata/en/3b/15a1d29b7e481987c3b894c4b074de/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/c4/3d239a23c5484e970558ba67b837d5/frameset.htm
Arthur.

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