In infinite loop with "support" trying to fix forg...

First, I searched for an issue like mine and posted in it's thread hoping that we could both get help but their solution is part of our problem so here is a new thread.
My wife needs help on recovering her Skype email and or password and, of course, she has no access to login so I am here on her behalf (she is sitting next to me). The provided solution does NOT work as it puts her into an infinite loop of "Thank you for contacting Skype Customer Service." messages telling her to go and fill out a form ( https://support.microsoft.com/skype/hostpage.aspx?language=en&locale=en-us&oaspworkflow=start_1.0.0.... ) with the exact same info we have entered 4 times so far! PLEASE tell us how to get to REAL help with her issue. SR 1285591565, SR 1285671840, SR 1285702596, SR 1285752888 are the Support Reference numbers we have so far.
Speedy
AKA: Hero Hog, Dr. Speed, "The Brass Mangler" and "That fat, old, balding, Grey-bearded gimpy guy"
Solved!
Go to Solution.

I FINALY got an intelligent response to my wife's issue, they claim they don't have enough info to verify her as the owner even though they accept our monthly payment for over a year now and I included more than enough info to link the account to us. Did I provode 5 friend's addresses? No, because she didn't HAVE THAT MANY! Did we provide 2 numbers she called? NO, because SHE HASN'T CALLED ANY! Did we include the date she signed up? No, because it was well over a year or two ago and we have no idea when it was! We included the EXACT amount we last paid, the date it was paid, one contact (out of the 2 MAYBE 3 she had) and could have easily answered other questions NOT ASKED had we been able to comunicate with a human instead of dealing with canned responces!
%^&* YOU SKYPE! Your "support" is a JOKE!
Speedy
AKA: Hero Hog, Dr. Speed, "The Brass Mangler" and "That fat, old, balding, Grey-bearded gimpy guy"

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