In installed CC then photoshop and lightroom, after 2 months it disappeared from my computer, won't reinstall
I got the student and teacher edition 12 month subscription, paying the subscription monthly in November 2014. I downloaded the CC app, then photoshop and then lightroom. It worked really well for a couple of months. I last used it in January. Then today I go to use it and it is not on my computer. I didn't wipe it, haven't changed anything on the computer but it has completely vanished. So, I go to Adobe to download it again, but now it tells me it can't because it isn't compatible with other adobe programs. What am I supposed to do?
First, Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Second, Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
Similar Messages
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Is it possible to get the license of photoshop and lightroom after 4 years of subscription?
Is it possible to get the license of photoshop and lightroom after 4 years of subscription?
No, it is not. Perpetual licenses are not available.
(If the reward for a few years subscription was a permanent license, soon Adobe's entire business model would collapse, because money from subscriptions would stop). -
Having troubles in Photoshop and Lightroom after update
I am working on a PC, with Windows 7-64 bit and Adobe Creative Cloud versions of Lightroom and Photoshop. Everything is up to date both operating system and Adobe.
I just noticed the following problems this weekend.
1. I cannot import into Lightroom. When I insert a CF card into my reader Lightroom opens as it should but I am unable to import - there is no import button or menu selection to do so.
2. I cannot send any files to be opened in Photoshop. Photoshop does not see the file to be opened and a dialog opens asking what file to open. All that I can see are icons for the Canon CR2 files - even in Bridge.
3. In Photoshop I cannot open any of my CR2 files in ACR, it is not seen as a valid file. I can, however open PSD files.
All of my problems occurred after the latest Creative Cloud update to the Adobe Content Viewer.
What can I do to regain my functionality? Any help will be appreciated.
Thanks for your help.I ran the CC Cleaner tool but there are failed records. The instructions say I should contact customer service if that happens.
Exactly how/where do I do that?
I need to get this all fixed so I can get back to work! Sorry for thee rant, its been a rough week...
Thank you for your help. -
I just updated to 10.7.3 and now after my iMac wakes from sleep it won't connect to the Internet?
What can I do to fix this? I have tried all most everything.
Are you asking about an iMac? If you are, this is the iPad forum........
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Concerning Epson Printer 4880: after changing the Ink from Photo Black to Matte Black I'm not getting the Epson Software in Photoshop and Lightroom. I can not select the paper medium, I don't see my profiles. What is wrong?
That is priceless!!! Thanks! I sure needed a good laugh after spending/wasting hours & days trying to either get my c6280 to give up on its Ink System Failure fixation, or find a decent replacement. Unfortunately I need the Smart Web Printing feature that I guess only HP has, or I'd try a different brand. And now even HP has very few models with that available.
My error msg is a little different from those previously stated, but close: 0xc18a0201. Even tho there were frustrations with my c6280, I did like several of its unique features which are hard to find now under $100. I hate how HP (& I suppose other brands also) are CONSTANTLY changing models & then of course ink cartridges.
Oh heavens, I've had the c6280 a whopping 2 1/2 years! I'm sure they want us poor slobs to have to buy a new one every year & a day! To say nothing of the exorbitant prices for ink. And now if this one is really dead in the water, I have SIX unused #02 ink cartridges which I cannot return---I got them in a combo pack, & for some reason have wound up with THREE lite pink & THREE lite blue cartridges, while having to buy extras of the other colors, that ran out before the others!!! Yeah, & what's with that not being able to print in BLACK if a color runs out????
Anyway I really loved your essay! It's a classic! And says it all! I hate that we have to be 'slaves' to the electronic 'wonders'!!! -
Instalation of Photoshop and Lightroom
I already have Photoshop and Lightroom installed on my computer. If I purchase Creative Cloud will I then download Photoshop and Lightroom and install all new versions or will Creative Cloud simply upgrade my two existing applications?
No the CC Cloud is different from the perpetual licensed products. Those are yours to keep forever. The Cloud version disappear when your subscription runs out.
Of course thisis if you can download the Creative Cloud desktop app. I can't. I keep getting the message Creative Cloud desktop failed to install. Done it about 6 times. Restarted the computer twice. Window 7 PRO. Don't want to run clean tool as it only give the option to wipe out both CC and CS-PS6 and have too many specialized settings in CS-PS6 -
By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and if it does, is it possible to install on both Windows and Apple's OX? Thanks.
A Cloud subscription provides for installing working installations on two machines. You can have mixed operating systems (both Windows and Apple's OX).
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I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.
This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
Bought a package photographer, installed photoshop and Lightroom 5.6 64-bit, Adobe Photoshop CC 2014 was Russian, and Lightroom 5.6 64-bit is not and was not in a sample of Russian language. Tell me what to do?
Well, the quick summary that you are not going to like: This system is pretty short on RAM and processor power, your graphics driver is outdated and you are using two screens with different resolutions, which eats up all graphics acceleration plus your card has only 256 MB of VRAM in the first place, which doesn't meet the requirements. You will never be able to use 3D under those conditions.
Mylenium -
I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.
You need to uninstall the trial applications and reinstall from the CC app.
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Does anyone know how well the Intel Iris Pro installed on new 15" MacBook Pros performs using Photoshop and Lightroom? I have seen some differing opinions out there, and I would rather not shell out the extra cash for the Nvidia if I don't have to. I mostly do photo editing for business and personal use. I have not used the 3D function in Photoshop, but I would like to know that I could.
You could download a trial and see how well it works before committing to a subscription. You get 30 days to decide.
Photo editor | Download free Adobe Photoshop CC trial
Photo editor app | Download free Adobe Photoshop Lightroom 5 trial
Gene -
I import photos into lightroom and they appear just fine and then after 'developing' some disappear from the library though they still exist in the previous import window
Running MacOS 10.9.4 16 Gb RAM Lightroom v5.2
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I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
installed cc photoshop and lightroom on desktop and lightroom on laptop, can't get photoshop to install on laptop, mac
What Mac? What version of OSX? What errors? You need to be more specific.
Mylenium -
Photoshop and lightroom re-install
I have Photoshop and lightroom installed but I need to re-install Windows on my pc because of problems I'm having. I have an extremely slow internet connection. Are there certain files I can backup that will reduce the re-install time of PS and lightroom? Otherwise I am looking at a couple of days to download.
rick5733,
Products from the Creative Cloud subscription needs to be downloaded from the Creative Cloud desktop app only. We cannot back up the files.
Once you have re-installed your Windows you can download the Creative cloud desktop app by login in to the below link:
https://creative.adobe.com/products/creative-cloud
Once you have signed in click on Apps tab and try downloading the Photoshop and Lightroom.
You can refer to the below document too:
Creative Cloud Help | Install, update, or uninstall apps
Thank you.
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