In Mail... how do I type text into a remote data base file

I am receiving e-mail from a hardware manufacturer, Linksys/Cisco asking for further comments from me regarding my service request. There is a window in their e-mail requesting text input from me... Using my mail program, provided as part of OS 10.8.4, I cannot for the life of me find a method by which I can enter data into their text window... Has anyone experienced this before, if so can you provide the insight this MAC Pro user needs? Thank you! Art

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In Mail... how do I type text into a remote data base file

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