In mail, why does entire email address show up instead of just person's name

When I address most emails (to persons who are in my contacts), only their names show up in the "To:" window. But with certain people, their name plus their <full email address> all show up in the window.
I've tried re-entering their names in my contacts. I've tried deleting these names-with-full-email-addresses from the Previous Recipients list. No matter what I do, their name fills in as "First Name Last Name <full email address>" in the "To:" window. I also mail to other clients at the same company and their names just show up as names only -- normal.
Any idea why this is happening, and how I can make it stop?

It's fixed. Not sure why. Maybe one of the things I tried just needed time to take effect. Suddenly, it's working.

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