In my Finder Favorites, I have a burn symbol that will not open, get info, etc. It has a file name. the message is that it can't be opened

In the finder window, under Favorites, I have a burn symbol and a file name for a file that I later deleted from the iMac. It is a TurboTax file. I can not open, get infor, or remove it from the sidebar. The error message is that the file can't be found. I want to delete the burn symbol and file name from Favorites. How can I do this?

Hold down the command key and drag it out of the sidebar.

Similar Messages

I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I cant get a reset all of my credentials dont work.

I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I can’t get a reset all of my credentials don’t work. Now all my apps won’t work. it looks like they load for half a second then disappear. What can I do?

- Try contacting iTunes for the password problem:
Apple - Support - iTunes - Contact Us
- For the other problem you can try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- The next standard thing to do is to download/install a new app but you cant 'do that.
- Instead, try restoring from backup.

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

Hi Sandra,
you'll need to edit the security settings to install programs 'Mac App Store and identified developers'
Open the Systems Preference and go to Security & Privacy. There will be a section in the 'General' tab for 'Allow apps downloaded from:" The default selection is 'Mac App Store'. Change this setting to 'Mac App Store and identified developers".
This screenshot is taken on OS X 10.10 (Yosemite), so it may look slightly different if you're on a different OS X version.
Maria

I am using Windows XP. I have loaded Firefox, but it will not launch. I had success loading and launching on my other computer that is running Vista. I need help please? I do not get an error message.

I am running windows XP and have successefully loaded Forefox. My Firefox will not launch and I do not get an error message. When I click on the firefox icon I see an hourglass for two to three seconds and it still does not launch. Please help!
== Each time I try to launch Firefox. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Do you have NoScript or Flashblock or some similar Extension installed? If so, are you allowing the site, at least on a temporary basis, access by such an Extension?
Your Shockwave for Director is out of date. You can check here: http://www.mozilla.com/en-US/plugincheck/
To update it, use the link on the page below under "Installing Shockwave", download and save to your hard drive, close Firefox, click the file you downloaded, after the install, open Firefox and check on the above link again.
https://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox

Have a new computer. iTunes will not recognize my iPod Nano only my iPod Touch. The Nano was used on the old computer.

My new computer will not recognize my iPod Nano. The Nano was used on the old computer. I also have an iPod Touch and this is recognized.

Hello victoriafromurbana,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your iPod nano is not recognized on your computer, please follow the appropriate troubleshooting steps in the article below for your type of computer.
iPod not appearing in iTunes - Apple Support
Take care,
Alex H.

I have song in itunes that will not load onto ipod ?

I have a song in itunes that will not download onto ipod, nothing by song in library indicating there is a problem. Can anyone help me ?

Does the song have a tick-in-the-box next to the song title? (You may have selected to Sync only ticked songs and videos to your iPod. This option is on the Device/Sumary pane that appears when you connect the iPod to iTunes.)
Is the song in a format the iPod can play? (Is it the same format as other songs that do Sync to your iPod?)
Have you looked (on the iPod) under songs as well as artists? (It may show up under songs but not under artists.)
Try the Search facility on the iPod and see if it shows up that way.

TS2978 I have pictures that will not show until I select them. They show a blank square before selection.

I have pictures that will not show until I select them. They show a blank square before selection. Can anyone advise me how to fix it?

Open View Options for the folder in which the picture resides; the Desktop counts as a folder for this purpose.
In the View Options window, checkmark the item "Show icon preview".
Note that this setting is not global; it affects only the folder for which it is set.

How can I burn a copy of my project to a DVD . I do not have IDVD because I have the Lion os. I did purchase Wondershare for burning but it will not load the iMovie events or projects

How can I burn a copy of my project to a DVD . I do not have IDVD because I have the Lion OS. I did purchase Wondershare for burning but it will not load the iMovie events or projects

There is no proper substitute for iDVD.
Why is there no iDVD on my new Mac?
https://discussions.apple.com/docs/DOC-3673
UPDATE & ADDENDUM:
But even though you can still buy iLife 11 that includes iDVD 7 from Amazon, Apple now make it difficult to install:
Poster jhb21939 posted this in another thread:
“when I attempted to load iDVD into a new iMac. A notice came up on the screen stating that the 'Authorisation Licence' had expired on 25 March this year (2012).
I contacted the Apple support team and eventually, I was told that the Licence had been withdrawn and could no longer be used.”
In other words Apple are now so adamant that we don’t use iDVD that they have tried to make it impossible to install.
In response, Old Toad posted this solution:
“You can still use it one all of your Macs. If you get an invalid certificate message just set your Mac's clock to sometime before early 2011 and run the installer. After you're done reset the time back to the correct time.” He added this comment:
“It began after iDVD and iWeb were discontued and they were dropped from the Apple Store. All I can think of is the certificate was set to expire after a certain time period after the intitial iLife disc was released.
I've been able to use the installer even without setting back the date. I just clicked on the Continue button and it would work as expected. For some it would not continue unless the date was set back.”
The latest anorexic iMacs just announced do not even include a CD drive! Proof positive that Apple virtually prohibit the use of DVDs - although the newly announced Mac Minis do include a Superdrive.
Yet, they still include iMovie! Heaven alone knows or understands what you are supposed to do with your newly edited masterpiece - except make a low quality version for YouTube?

I have logic pro, soundtrack pro will not open i get an error message what do i do? i cant find the receipts ive checked my library am i looking in the wrong place?

I have logic pro, soundtrack pro will not open i get an error message what do i do? i cant find the receipts ive checked my library am i looking in the wrong place?

I get the same kind of thing..
I'm on osx 10.7.2 and once I click the soundtrack pro icon I get an error message. I had problems with logic pro & my digi002r soundcard midi drivers but now is fixed (using a midi adapter).
here is the code:
Process:         Soundtrack Pro [1705]
Path:            /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Identifier:      com.apple.soundtrackpro
Version:         3.0.1 (960)
Build Info:      SoundtrackProProject-9600000~277
Code Type:       X86 (Native)
Parent Process: launchd [140]
Date/Time:       2011-10-18 13:12:05.201 +0200
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report:          195725 sec
Crashes Since Last Report:           3
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      23728D81-590B-4C3A-8C67-1709945CD132
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Application Support/ProApps/*/ProFX.framework/Versions/A/ProFX
Referenced from: /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
Reason: image not found
Binary Images:
    0x1000 -   0x7f7ff8 com.apple.soundtrackpro (3.0.1 - 960) <77CF322B-8BBE-AAEA-173F-75A237035319> /Applications/Soundtrack Pro.app/Contents/MacOS/Soundtrack Pro
0x947000 -   0x94bfe6 +STPInterleave (??? - ???) <E87D1F34-6D97-63DB-454C-CF3D1B03F8E5> /Applications/Soundtrack Pro.app/Contents/Frameworks/STPInterleave.framework/Versions/A/STPInterleave
0x952000 -   0x98ffff com.apple.vmutils (4.2.1 - 107) <43B3BFA5-8362-3EBD-B44B-32DCE9885082> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x9a9000 -   0x9f5ffb com.apple.audio.midi.CoreMIDI (1.8 - 42) <CBD34EBC-0FFD-34B4-B55A-BE1F61EF4BD8> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0xa18000 -   0xc3eff7 com.apple.prokit (7.1.1 - 1511) <498819A4-1BDD-3671-8796-E11865BCFBCE> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0xd49000 -   0xd49fff com.apple.iokit.dvcomponentglue (2.0.7 - 2.0.7) <1CFA5944-AB33-3A41-B4D2-4A624A514C0D> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0xd4d000 -   0xd54fff com.apple.AEProfiling (1.2 - 22) <43A46C32-8E13-82DD-8AF1-2A40690BF810> /Applications/Soundtrack Pro.app/Contents/Frameworks/AEProfiling.framework/Versions/A/AEProfiling
0xd5e000 -   0xd6dfff com.apple.AERegistration (1.2 - 77) <5D18C47F-6F9E-0C4C-8875-24A14A97186D> /Applications/Soundtrack Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
0xd81000 -   0xd83fff com.apple.ExceptionHandling (1.5 - 10) <6CA9446C-7EF9-35EE-BDF2-AA8D51E93E9E> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
0xd89000 -   0xe49fff com.apple.omf_framework (1.1.0 - 1.0) <ED5F21BC-18CD-D7F7-3D2E-F7F856BC0D40> /Applications/Soundtrack Pro.app/Contents/Frameworks/OMF.framework/Versions/A/OMF
0x11000000 - 0x1102afeb com.apple.proapps.ControlSurfaceSupport (2.0 - 68) <BD914236-49D8-9C9A-E8D6-CBC1738850B3> /Applications/Soundtrack Pro.app/Contents/Frameworks/ControlSurfaceSupport.framework/Versions/A/ControlS urfaceSupport
0x8fe88000 - 0x8feba9c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x90840000 - 0x90992fff com.apple.audio.toolbox.AudioToolbox (1.7.1 - 1.7.1) <7646E131-08EE-3D72-ADA2-4A61C562B36E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90993000 - 0x90993ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91e60000 - 0x92036fe3 com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x924a8000 - 0x92509ffb com.apple.audio.CoreAudio (4.0.1 - 4.0.1) <089D78E0-46A6-38DB-9545-7F35CC815939> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x93281000 - 0x9328ffff com.apple.opengl (1.7.5 - 1.7.5) <81166D23-DE8E-3938-AAD3-29B1FA5E446E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93331000 - 0x93331fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x93332000 - 0x93493ffb com.apple.QuartzCore (1.7 - 270.0) <0916DA83-6400-3FEA-BC53-5F4BA4D126EC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94326000 - 0x9436dfff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x94420000 - 0x946a5fe3 com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x97dd0000 - 0x98082ff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99d12000 - 0x99d76fff com.apple.framework.IOKit (2.0 - ???) <D14460ED-2B6C-375D-B3A4-B8C82E922666> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x9adc8000 - 0x9adc8fff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9aef1000 - 0x9aef1fff com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b2ec000 - 0x9b2ecfff com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
Model: iMac12,1, BootROM IM121.0047.B0A, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.58.4-P2P
Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: USB to Serial-ATA bridge, 0x04fc (SUNPLUS TECHNOLOGY CO., LTD.), 0x0c25, 0xfa120000 / 6
USB Device: iLok, 0x088e, 0x5036, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: UM-2G, 0x0582 (Roland Corporation), 0x0106, 0xfd140000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
FireWire Device: Digi 002Rack, Digidesign, 400mbit_speed
thanks everyone
e

TS2570 I have a corrupt jpeg on my desktop. It has duplicated itself 450,000 times freezing my finder. I have reinstalled 10.6.8 but not freed up desktop. I have managed to delete the corrupt jpeg from a shared imac but cannot delete the duplicates. Any i

I have a corrupt jpeg on my desktop. It has duplicated itself 450,000 times freezing my finder. I have reinstalled 10.6.8 but not freed up the desktop. I have managed to delete the corrupt jpeg from a shared imac but cannot delete the duplicates. Any ideas

This can be done from Single User Mode. You're going to need a little nerve though since everything is command line based.
1) Enter Single User Mode by restarting and holding down Command+S on the keyboard. A whole bunch of UNIX stuff will go by on the screen in white text on a black background. When it's done, the command prompt will be sitting at:
:/root#
2) Above that, you'll see that it tells you to enter two commands. Run this one first by typing it in and pressing enter:
/sbin/fsck/ -fy
This does a system file check. A good thing to do in your case as it may be damaged. It could take a while. When it's done, you'll be back at the :/root# prompt.
3) Enter the second command and press enter:
/sbin/mount -uw /
4) Type the following at the prompt:
cd /Users/name/Desktop
Where it says "name" above, the short name of your user account goes there. If you're not sure what it is, first type:
cd /Users
Then type:
ls
That's a lower case L, not a one. It stands for "list". You'll get a listing of all files and folders in the Users folder. So if your short account name is diane, then the command will be:
cd /Users/diane/Desktop
After entering that command, the prompt should read:
:Desktop root#
Type:
rm *.jpg
Be very careful to type is exactly as shown. rm followed by a space, then *.jpg. Press enter and all files ending in .jpg will be deleted from the Desktop folder. With 450,000 of them, you could be waiting a while for the prompt to come back.
Type:
exit
and press enter to boot back into OS X.

I have 3 songs that will not download and the volume of error messages from Itunes about these "3" is annoying. I know my way around Itunes but cannot find a way to delete them and stop these Itunes download error messages.

I have 3 songs that will not download and the volume of error messages from Itunes about these "3" is annoying. I know my way around Itunes but cannot find a way to delete them and stop these Itunes download error messages.
Thank you.

Thanks Mohammad - much appreciated.
I also got a response from Apple who said that there was a problem related to fonts and the encryption.xml file
Once we'd removed this we were able to upload the epub no problem.
It's odd that the system seems to say that all is okay when it isn't. We have to rely on guesswork rather a lot using iBook Producer.
Anyway, all sorted now and thank you again for your contribution.
Best wishes and a Happy New Year!
Sue

HT4623 have just ugraded IPhone 5 to I07. My passcode is not being recognised, also whir I connect to the computer the message is that the cable is incorrect. Any suggestions. I cannot restore on itunes cant turn off the find my iPhone..

I have just ugraded IPhone 5 to I07. My passcode is not being recognised, also whir I connect to the computer the message is that the cable is incorrect. Any suggestions. I cannot restore on itunes cant turn off the find my iPhone..

From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.

I have recently upgraded my mac and ipad to IOS7 and find that Safari will not load onto my iPad. It just shuts down the app. Any ideas? I have been onto Mac who took me through a very long iPad robot, but the problem is still the same! Help appreciated

I have recently upgraded my mac and ipad to IOS7 and find that Safari will not load onto my iPad. It just shuts down the app. Any ideas? I have been onto Mac who took me through a very long iPad robot, but the problem is still the same! Help appreciated

Do you mean that you did a soft-reset ?
Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data and also Clear History
If that doesn't fix it then try closing Safari via the iPad's multitaskingbar and see if it works when you re-open it :double-click the home button to open the taskbar and then swipe or drag the Safari app's 'screen' up and off the top of the screen to close it, and click the home button to close the taskbar.
After trying the above you could also do a soft-reset (even if this is what you've already done it might be worth trying after clearing Safari's cache and closing the app via the taskbar) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

My Time Capsule has stopped backing up. I have an Apple Time Capsule which backs up by wireless. For the last 3 days it has not backed up. I get this message: "The backup was not performed because an error occurred while copying files to the backup disk.

My Time Capsule has stopped backing up.
I have an Apple Time Capsule which backs up by wireless. For the last 3 days it has not backed up. I get this message:
"The backup was not performed because an error occurred while copying files to the backup disk."
I have gone into Mac Help and followed this down to stage 4:
under shared it lists my time capsule and my husband's iMac - both use the time machine but we have switched his off temporarily. Clicking on my Time capsule I get "Connected" and "Sharepoint" - I didn't have to enter connect or password
I don't understand stage 5: how and where do I select the disk or volume that contains Time Machine backups ? How do I know which it is? My disk utility lists 160.04 TOSHIBA MK... with sub-heading Macintosh HD. It also lists (with a "CD" icon) HL-DT-ST DVDRW GS22N
Under stage 6, how and where do I Locate your backup ? I try dragging my Time capsule from Finder to the Disk Utility side panel but it won't go. What is my computer's name?
Please someone help! I'm completely stumped.
Thanks,
Maggie
Mac Help says:
If you back up to a Time Capsule or network disk:
Open the Time Machine pane of System Preferences, and slide the switch to Off.
Open Time Machine preferences
Open Disk Utility, which is in the Utilities folder in the Applications folder.
Open Disk Utility
Make sure the Time Capsule or network disk is turned on and available.
Open a Finder window, select your Time Capsule or network disk in the Shared section of the sidebar, and click Connect. If necessary, enter your user name and password.
On the Time Capsule or network disk, select the disk or volume that contains Time Machine backups. Depending on how your Time Capsule is set up, there may be one or more disks or volumes.
Locate your backup, and drag it to the Disk Utility sidebar.You can identify your backup by looking for your computer’s name in the backup’s filename.

Hello,
Thanks to the great Pondini...
http://pondini.org/TM/C3.html

I have an Ipad 2 and have about 20 apps that will not update, How can I delete these?

I have some apps that will not update on my IPad 2. They say they are installing, but Installing is grey..not black, and they have been like this for several weeks. I cannot find out how to finish the updates or delete them. Can someone suggest a solution? Thanks, Ann

You can only delete them one at a time on the iPad. If you have an IMAP email account, go to your email in on the server using a web browser and select as many as you can at a time and delete them that way. That action will be reflected on the iPad. In IMAP - whatever you do on one device syncs across all devices. If you have POP email - start deleting one at a time.

In my Finder Favorites, I have a burn symbol that will not open, get info, etc. It has a file name. the message is that it can't be opened

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