In need of big help with my zen to

I have a zen touch, and I am having big problems with it. At first my touch pad would only scroll down lists of things, no matter which way I slid my finger. This problem is still not resolved. And now when trying to start my player, it will go through the first screen that says creative, and then will stop and freeze on the second that says Zen Touch. I have no idea what to do to fix this problem. PLEASE HELP ME OUT!!!!Message Edited by archercr on 03-25-200608:49 AM

I'm having the same problem. Somehow several of my files got duplicated on my zen touch, and i was going through manually deleating the extra files, when it froze. I attempted to reset it, and it got stuck on the second screen. I tried reseting it 4 or 5 times, and each time it froze on the same menu. I can't turn it off, or do anything with any of the buttons.
any insight?
Stacey

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    Can I even do what I'd like? It'd sure be a sweet deal for me and avoid a lot of frustration for my Mom .......who, incidentally, is switching to a Mac from a PC at the tender young age of 75! Cool, huh? I'd really like to make it as painless for her as possible.
    Thanks,
    Kathy
    G4/dual 1.25 and iBook G4/933   Mac OS X (10.4.3)  

    The phone line speed is the BIG issue.... there are things like DynDNS that cab help with the static issue...
    now if you get her highspeed through cable...
    good luck

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