In need of email phone sales rep.
Hi, can someone email me(Please let me know if you do not have my email from registration) that I can order through?
Thanks
DK1 wrote:
Hi, can someone email me(Please let me know if you do not have my email from registration) that I can order through?
Thanks
This is a customer to customer forum. If you want to get in touch with a Verizon rep, you should find a post by a Verizon employee and PM them.
The Verizon employees are denoted as being a Verizon employee under their username. They may be able to help you, although you are not very clear about what help you would like.
If you wait for a Verizon employee to respond to your message, it will probably be anywhere from 7-10 days and they most likely will just tell you that you should PM them.
Similar Messages
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My bill is not what the sales rep promised me when I signed up!!!!!!
So my last post seems to be deleted... Lets start again. I signed up for service and it was installed on June 15th. When I signed up the sales rep told me I would get internet, cable, and phone for $119 per month and I could rent a modem for $10 per month. He explained to me the internet was fast and he told me about the new X1 service. There was no mention of any extra charges. The service order was left for me and the only charges that are listed are the $119 and the $10 for the modem. I was shocked when my bill came. The bill was $174.95!!! I am being charged for blast internet, X1 service and the extra box. I spoke to someone via chat and I was passed off to the internet sign up division even though I told them I didn't sign up via the internet. The person I spoke with gave me a reference number of 150622-000009 and said he would escalate my issue and someone would call me back within 72 hours. Well 2 weeks later still no phone call. I emailed the sales rep and he told me he would look into the issue about why my bill was so high. So I waited 6 days and I emailed him again. He promised me he would look into it again yesterday and I still have nothing from him. I can't believe I have to post here in front of lots of people to hopefully be heard althought I posted last night and today I cannot find my post????? If this is how Xfinity/comcast does customer service, Im not sure this is the service for me. I have been busy during your business hours and I can't seem to get any resolve. My bill was due yesterday and I haven't been able to resolve this issue. I also mentioned that our on demand doesn't work either. It is very spotty and the only place I can get it to work is on my IPad. I would much rather watch on the tv. This is the worst customer service I have had. I am a new customer and I think you would like to keep me happy. Can I please get some resolve?
VC0323,
I apologize for any inconvenience this may have caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019
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Tried to upgrade my phone online using Loyalty Discount - Online sales Rep no help
I tried to upgrade my phone online to take advantage of the online discount and also use a loyalty discount. The price of the phone is correct until it I get to checkout, the loyalty discount is then removed and only the online discount is applied. I IM the online sales rep, but the person was of no help, telling me that all discounts had been applied. After about 15 to 20 minutes of trying to explain that the loyaly discount was being removed at checkout, I just gave up and cancelled the order.
I later tried it again, only to have the same problem and the same result from the online sales rep.
What good is a loyaly discount if you can't use it?
I am not sure if this is by design or if there is a glitch in the site, but the sales rep could not see my loyalty discount on my account and could not explain why this was happening.
Do I need to go to a store to take advantage of the loyalty discount?
Dons568
ThanksIt may depend on the type of store you go to. Corporate stores are different from third-party retailers (who often carry cell products other than Verizon as well). I would say call the specific store you plan to go to and ask before you go.
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Sending one Customer Statement to 4 Sales Rep Email ID
Hi All,
i need to send one customer statement to 4 sales rep Email ID. these sales rep are assigned to different sales area. please give me your possible solutions.
thanks in advanceI am not sure of what you mean by Customer statement.
What I can think of is that we can set up a background job for that T.Code and give the email ids in the spool recepient of the job. Once the job is complete emails would be sent.
Hope this helps. -
I have an I pad2, an iMac desktop(2012) and an I phone 5, how do I get them all to be able to face time with each other, do I need different email addresses, use the phone number, or the sim number in the iPad ? Any help gratefully received !!
Graham,
For the iPad, iMac you need to create verifyible e-mail addresses created with one of the providers such as Yahoo, Gmail,etc. For the iphone you should use it's phone number, but an e-mail could be used for it too. If you want to associate these e-mail addresses with a single ID, I'm including a link to give you info about how you can do that. Read it carefully, as it can be a bit confusing.
http://support.apple.com/kb/HE68 -
The Apple sales rep told me I could use Airplay Mirroring between my iPad2 and AppleTV 2 via bluetooth and I didn't need wifi. Is that true?
No. AirPlay is via Wi-Fi.
http://support.apple.com/kb/HT4437
http://support.apple.com/kb/HT5209 -
hi i need the email of the apple store chicago michigan avenue.
is to ask for a copy of the sales receipt from an iPad and I do not find your mail from anywhere
thank you very much
my mail is [email protected]The one on North Michigan Av. ? You'll have to call, I couldn't find an email address.
Apple Store
North Michigan Avenue
679 North Michigan Avenue
Chicago, IL 60611
(312) 529-9500 -
Why is it when I bought my first generation iPad in October 2010 the sales rep at the Orange County California South Coast Plaza store suggested that I buy Mobile Me service for $99 which he assured me was a one time charge and now, of course, Mobile Me has been discontinued and I've been "forced" to move to the Cloud and I'm being provided with another year of what Apple calls complimentary service with the clear indication that in a year I'm going to be asked to pay again for something I paid a one time charge for two years ago?
Mobile Me was the successor to .Mac (dot mac) which was "free" to all users but for a limited time. It included a free email address @mac.com and an amount of what we would now call "cloud" storage that went by the name of iDisk. iDisk worked great but with only dialup service for me it was barely useful.
So I didn't think much of dot-mac but lots of people thought it was worth paying for, so they did. Apple wanted to make it even more useful and integrate it with their portable devices which we all know as iPads and iPhones, and assembled a team to make it all work. This was to be called Mobile Me.
They failed miserably. Lots of people including me looked at the final product and said "huh?" Unfortunately for the Mobile Me engineers, one of those people was Steve Jobs. He first humiliated them quite publicly, then disbanded the team, including firing at least one senior manager who shall remain nameless.
This was the rocky beginning of what is now called iCloud, which is the "free" service I should have explained. iCloud includes an email address @me.com, and the 5 GB of "storage" which aggregates things like iWork documents, your email, calendars, Photostream, and iPhone backups.
You can buy more storage if you need more than 5 GB, but if you have more than that it's still free through September 2013.
What happens if you have more than 5 GB stored on iCloud and on September 2013 you don't pay? I'm not sure, but you have a year to think about it. -
New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY
I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else.
I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service.Hi mesalaza,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal. -
Sales Rep lied to me. what do I do?
I'm 18 years old. A few weeks ago I broke my Galaxy s3. I do have insurance on it, but I figured I might as well go to my local Verizon store to see if they have any promotions.
Long story short, I told the sales rep that I wanted the Galaxy s5.
All was fine and dandy. He asked me what color I wanted, and told me about all of the accessories.
He said the phone was in a promotion for existing customers and it would only be $99 plus $30 for an "extended early upgrade contract."
Before he got the chance to transfer the contacts from the s3 to my new s5, we found out that I had a bill that I still need to pay before he could let me upgrade early.
that was fine. I asked him how long the promotion would last and he said it would last until june 30th. Went home and paid the existing bill I had. The next day I came in. A different sales rep was helping me this time. he told me that if I wanted the Galaxy s5 then I would need to pay $200 for it. Plus $30 mail in rebate.
I told him that yesterday I was in this store and the other sales rep told me a completely different story. he went and talked to the sales rep that was helping me the day before. Came back and said "the sales rep that helped you yesterday said that he did not tell you that." I then asked to talk to the store manager. Told her the whole situation. She more or less sided with her employee. I politely told her that her employee lied to me. I said " well, I was lied to about the price of the phone. The phone I currently have is broken. I'm your customer. What can you do to help me? "
She looked at me, picked up her phone and strsrted talking. A few minutes later she got off the phone and outright said " I can't do anything for you. "
I then just walked out. I'm a customer. I know I only 18, but I do work for what I have. I give them hard earned money to be treated like a simpleton.
I haven't been able to use my phone for close to 3 weeks now and I still have to pay my bill.
Can someone please just help me out here?
I have no clue as to what else I should do..Use the insurance if you have it http://www.phoneclaim.com/Verizon
Manufacturer warranty does not cover breakage. If you pay for Asurian they do. Be prepared to pay a deductible up to $169
Or go to http://www.swappa.com and buy a used device and simply go online after you receive it and swap the emeid number from the new phone to replace the old phone.
You can also pay full price and do the same thing I mentioned above.
Good Luck -
Tailoring Report Data Per Sales Rep
Hi,
We have a database that holds information on quotes and sales.
I wish to create a report that will alert sales reps when their quotes are due to expire. So far I have done the following query:
SELECT a.QUOTATIONID AS [Quotation ID],
a.QUOTATIONNAME AS [Reference],
a.CREATEDDATE AS [Quotation Date],
a.QUOTATIONEXPIRYDATE AS [Valid Until],
a.SALESGROUP AS [Sales Manager],
b.EMPLID AS [Sales Rep Employee ID],
b.NAME AS [Sales Rep],
b.EMAIL AS [Email]
FROM SALESQUOTATIONTABLE a
INNER JOIN EMPLTABLE b ON a.SALESTAKER = b.EMPLID
WHERE a.QUOTATIONEXPIRYDATE BETWEEN DATEADD(DAY, 6, GETDATE()) AND DATEADD(DAY, 14, GETDATE())
This brings back all the data I need. I could now put it into a SSRS report which will run each Monday morning and email oout to all sales reps in XLS format. Id like to make it a little cleverer though. What I want to do is to run the report each Monday
morning, group the data by sales rep and email it out in XLS format to only the relevant sales reps and have it only contain data for that particular rep. Is this possible? If so how do I do this?
Cheers
PaulFollow steps as below
1. use the above query to build a dataset
2. Use dataset within your SSRS report
3. Add a grouping and filter on sales rep in your report
4. set up a data driven subscription as explained here to render report automatically each Monday. Pass list of sales reps to report parameter through a dataset
http://beyondrelational.com/modules/2/blogs/101/posts/13460/ssrs-60-steps-to-implement-a-data-driven-subscription.aspx
Please Mark This As Answer if it helps to solve the issue Visakh ---------------------------- http://visakhm.blogspot.com/ https://www.facebook.com/VmBlogs -
Terrible Customer Service/Sales Reps
I was always under the impression that Verizon had top notch sales reps and customer service. Oh how I was mistaken!
I was recently called by my parents asking me to look at their Verizon bill because it was over $200 a month. Well when I took a look at it I saw that they were sold a 75 MB internet plan and 300+ channel TV plan, along with a (suprisingly!) reasonable phone plan. 75 MB for one laptop can only handle 54 Mbps (Wireless G)! I am a developer with a laptop that can handle 105 Mbps (Wireless N) and I only have the 15 MB plan. Also 300+ channels for someone who only asked for HGTV and Investigation Discovery, really? Because those channels are on your 225 channel plan. I lowered their Ineternet speeds to 15 MB, like my own, and lowered the channels down to 225, again like my own. That saved them a whopping $40. $40, really! The only difference between their plan and mine is that they have home phone and that they have a two year contract and I signed up with a no contract plan. So you're telling me that it costs $80 more a month to have a two year contract and home phone service. I couldn't believe it so I called customer service. When I call the customer service reps. they all tell me that there is nothing that they can do and to call the disconnect department because they can work with me more. So I call the disconnect department expressing my displeasure and letting them know that they are about to lose two customers they ask for the account number and about two minutes later I am told that my parents service has been disconnect and what is my account number. Ha! Some help they are. A great way to treat a customer that has been loyal to you for over five years and got me to sign up with you.
So if that is the game you want to play, fine. I'll be more than happy to take my parents business and my business over to Comcast at the end of the billing cycle. My parents can barely afford to pay their medication. I'll be glad to switch them and myself over to Comcast. They may not let you cancel, but at least they do their damndest to work with you to keep you business—not just tell you that there is nothing they can do and that they cannot creidt your account for the unscruplous practices from sales reps (even though years prior you were able to credit their account for the bullcrap Internet Essentials package that a sales rep. sold them even though they had their own anti-virus software, which is much better than the crap that you offer, for onlu $20 a month).
Buyers be ware, Verizon is only out to get your business—Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal. -
Need to have Phone Number field as just numbers with no formatting.
We have a web service that is passed the work phone field from the contact object. That WS uses the phone number to auto-dial the customer's number for our sales reps.
My issue is that the WS expects to just see the area code and the phone number as digits as 1235554444. It has been working fine for over a year and recently been failing as now the numbers come in with a "+" sign.
The format seems to change depending on the time of day I look at the fields and is random for each user. The company profile is set to USA as the default and so are the user's locale settings.
How do I make the "+" go away?
I have tried various settings and couldn't seem to find one that didn't give me the formatting. I've also tried to copy the work phone field to a hidden field and using WF to strip out the "+" but there seems to be no way to do a REPLACE() function in a WF rule.
Any ideas?So after spending enough time with this I was able to find a way around the issue. Ultimately I needed a phone number format that was fixed and would not mask the data per the user's locale settings. It also needed to be just area code and phone number shown as 1112223333.
On the contact object, a new field was created as a Short Text. Then a WorkFlow as created that copies over the value from the WorkPhone field into this unformatted number so that it can be passed to our Web Service.
It took a while for me to figure this out since if you just use the WorkPhone variable you get all the masking based on locale. I didn't have the functions available to me in the WorkFlow to just strip spaces and "+" or "( )" so I needed it to be as close as I coudl to just a basic phone number. By using the FieldValue() function it seemed to take a number like 1 (555) 444-4444 and return 1 555 4444444. This works no matter if it was +1 555 4444444 or +41 555 4444444 so I could then use some pattern logic.
This is what I used to copy that data over to my temp/work field which is now passed to our click-to-dial function.
Mid(FieldValue('<WorkPhone>'), InStr(FieldValue('<WorkPhone>'),' ') + 1,3) + Right(FieldValue('<WorkPhone>'),7) -
Complaint against Misleading Sales Reps
Hi there
I bought a hp laptop for my family on 23rd March from BestBuy Halifax while buying that I was told that there is a Geek Squad protection plan available for my laptop which would be for two years at 19.99 per month. I was a bit skeptical but Sales rep told me that I will have a full month to decide about the protection plan and can get that cancelled within that month "No Questions Asked". I took the plan with this peace of mind that I have a full month to decide. At home I calculated that I will be paying more then the actual amount of my laptop so i decided otherwise. Went in the store today to get the policy cancelled but instead was shocked to hear that though my cancellation of policy is still "no questions asked" but i have to pay them 150 bucks for service charges.............for some stupid software which they downloaded. Now if I had been told this in the first place BEFORE doing anything ........that in case I plan to cancel my policy I will have to pay 150 bucks I would never have given them the go ahead.
This is anything but an example of professional behaviour rather it feels more like a scam. The fact is that when they tell you that you have a choice of cancelling this policy actually there is no choice. Choice is to either pay them 20 bucks each month or pay them 150 bucks at once which actually doesnt make any sense.
My Val#: {Removed per Forum Guidelines}
Store No is #912
Kind Regards.
Omer
P.S. The name of the guy was ZahidHello Omer,
I hope the new HP laptop you purchased is working well for your family! Geek Squad Protection (GSP) is meant to give you peace of mind, knowing your devices are covered should issues arise. With that said, in the occasion where our customers don’t feel the benefit of the service fits their needs, we offer the ability to have the plans cancelled, and refunded if applicable. I apologize if you experienced a lack of professionalism when speaking with our store associates regarding a refund.
I believe the first issue here may be due to a possible miscommunication at the store while making your purchase. To my knowledge, we don’t offer monthly billed GSP plans on laptop computers, only plans that are paid in full during the purchase. This leads me to believe you may have purchased other services, possibly tech-support related. To know for sure I’ll need some more information from you.
At your earliest convenience, please send me a private message including the following:
Customer Service PIN located at bottom of your receipt
Full name of person who made the purchase
Phone number used while making the purchase
My Best Buy member number (if you have it)
To send me a private message, make sure you’re logged into your account and simply click the link in my signature. When I receive the information above, I’ll research the issue further and offer assistance where I can! Thanks for posting on the forums, and I hope to hear from you soon.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Hi, I've just purchased and installed an upgrade from Lightroom 4 to 5. It doesn't seem to handle raw files authored with a new Nikon D750 camera. I spoke to the sales rep about this and he gave me a link to the 8.6 DNG converter page with instructions to download. 8.6 only works with Mac OS 10.7-10.9, according to the page. I'm running Yosemite, Mac 10.10. Please can you tell me my options? Lightroom 4 worked beautifully with my older cameras' raw files so I would like to continue using the application. What should I do? How soon will Lightroom 5 be able to deal with raw files from a D750. Many thanks, Adam.
Until the next version of Lightroom is released, you need to use the DNG Converter version 8.7RC to convert your RAW photos to DNG and then import the DNGs into Lightroom.
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