IN NEED OF SERIOUS HELP...PLEASE BE PATIENT AND KIND

Hello...and thanks in advance. I will try to make this as concise as possible.
I have a 20GB U2 iPod (I don't know the generation - but it does NOT have a color screen). Its warranty recently expired (prior to all my troubles of course), so I'm trying to fix this on my own.
Anyhow... lately the device turns on successfully and appears to have all my saved songs (approx. 650); however, when I attempt to play a song from the beginning of my "songs" list - nothing will happen - except the screen will begin scrolling through every song though playing none of them. If I choose a specific song - nothing will happen - it will just return to the main menu.
After putting it aside for a few days because of the irritation it caused, I've decided to try again. Except, now the problem is that NO songs are listed on the iPod. Everything is gone. When I plug it into the computer, iTunes does NOT automatically appear and it would seem that my computer has no idea that the iPod even exists. Also...earlier the "About" screen informed me that I had 20GB capacity, but only 4 available. Now it says 18.5GB capacity with 10MB available.
So, I have begun the suggested "Five R's". The iPod has been fully charged. I have done the "hold" key operation, changed the USB port I was using. I have updated the software and iTunes and have restarted my computer.
Currently I am trying to restore the iPod, but the updater is not detecting the iPod. And the device itself just continues flashing the "Do not disconnect" message and makes a whizzing and clicking noise inside.
I did disconnect the iPod a minute ago and the updater then said "Can't mount iPod". I don't know what that means - so I simply tried the updater process again.
So here I sit with a whizzing-clicking iPod on my lap typing this to you hoping for any sort of help.
I am not the most tech savvy person, but I could really use some help if anyone is willing to take the time to help a "rookie".
Thanks so much!!!

Just an update...could still use help!
The updater screen (on the PC) finally allowed me to choose the restore option - I did. It prompted me to confirm my choice - I did. The status bar popped up, but nothing happened. I left everything plugged in and walked away for several hours. Came back to find "Disk Mode" no longer visible at the top of the iPod screen, but "D.N.D" still flashing. And...now the small updater box (on PC) says "Can't Mount iPod" again.
The upside...No more whizzing and clicking!
Any thoughts?
Much obliged

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