In Oracle Service - Version: 11.5.9 How can I Update the owner of a SR to N
Hi,
I´m using cs_servicerequest_pub.update_servicerequest and it works ok, but when I set the owner_id to NULL I get an API error.
Anyone knows how to set the owner of a SR to NULL thru this API?
Thanks
Hi,
Yes in 11.5.9 is mandatory too, but from Oracle Support Application it´s possible to set the OWNER_ID of a incident to NULL so we got incidents with this field set to NULL.
The problem is that we can´t update this incidents without setting the owner_id to a 'valid' owner. (In this case it works)
I have searched about this in metalink but I got no solution to this isssue...
It´s another method to achieve this than using this procedure?
Regards
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