In Outlook 2010/MS Exchange, can't search shared contacts

Have had MS Outlook 2010 for quite some time, and I really like it. However, since I got a new computer, I'm not able to search the contacts of my 2 bosses. Since my one boss has over 1700 contacts, I really need the ability to search his contacts back!
What happens is even if I am in Jon's contacts, it jumps to my contacts to do the search
From Outlook 2010 - File - Open - Other User's Folder - I do press enter when i've typed in the person/company i'm looking for.
Help desk guys have told me it is a compatability issue with Outlook 2010 - which sounds stupid to me since I had no problem till i got a new computer

Hi,
I have done a test on my lab machine and the search result was pretty good.
Please make sure the Outlook version is up to date. Try switching the Outlook to Online Mode and check if the issue persists.
You can also try rebuilding the Outlook Profiles and run Outlook in Safe Mode by:
1. On the Start menu, click Run.
2. Input "Outlook.exe /safe" (without the quotation marks) and click OK.
Note: There is a space between Outlook and the forward slash (/).
3. Please check if the issue persist.
Thanks,
Simon

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