In Production IC AGENT Bussines role ,iam getting error Worker session error in session initialization(SAM_QUEUE NOT SET ) in sap crm?

Hi Team,
In Production IC AGENT Bussines role ,I have configured the bussines role.in DEV,and QA system it is working fine...in production ,iam getting error as below.
Worker session error in session initialization(SAM_QUEUE NOT SET )
Type = SYSTEM_ERROR,ID = ERROR_SESSOPN_INIT,description=
Could youe please help here..
Thanks
Kalpana

Hi Kalpana,
Please take a look at KBA 1954574 - Problems with CRM IC Functionalities related to Communication Session (alerts, greyed out ready/not ready buttons, agent dashboard) in complex system landscapes
This details a few things you need to check.
Let me know how you get on. If you have any questions or concerns.
Kind Regards,
James

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