In queue or stuck

does this mean that I'm in the queue for shipping when stock comes in or that my order is stuck someplace?
Order Date: 07/15/2010
Order Number: 4000******
Order Status: Your order is currently being processed. Please check back tomorrow.

ok, I finally called consumer sales tonight. I sat on hold for 15 minutes to get a guy that mumbled and could barely be understood. I explained why I was calling and he said "you need sales" and transferred me. I then sat on hold for another 45 minutes and was greeted by a nice lady that was pleasant to talk to and wanted to help. She said that she could not access my order because it was done over the Internet. She did say that she could transfer me to the correct department though. I heard a line start to ring and then a recorded message came on, something about a regional center and "sorry we are closed right now" <click>
I then dialed customer service and hit 0 instead of a menu option. It asked for my reason for calling to which I responded "hung up on by sales". Within 2 minutes I was talking to a customer service rep that was extremely helpful. She was able to pull up my account and order and verify all of the information on it as well as the date/time that I ordered. She then verified that my shipment was pending and that according to the corporate statement, all phones ordered on 7/15 after 2:30pm will ship on 7/23. She also said that my CC would not be charged until the phone actually ships, which is fine with me.
Sooooo....hopefully I'll have my phone in a few days. Shipping on the 23rd I won't have it until at least Monday though... I'm just hoping for the best.

Similar Messages

Middleware problem -Outbound queue is stuck in SAP R/3 system with message

Hi Middleware gurus ,
We are stuck with a serious issue . We are trying to download Business partners from SAP R/3 4.6c system to SAP CRM 5.2 system using CRM Middleware
Previously we did a successful Initial download of 2 Business partners from SAP R/3 to CRM . Their BP numbers in CRM are 001 and 002 . The Delta load is working fine for the both the BPs which are already downloaded
Now , the real problem is when we are trying to download a new Business partner . When we set the Filter ( BP no 003 ) in MW adaptor object CUSTOMER_MAIN and start the Initial load again , we see that the Outbound queue is getting stuck with message STOP .
There are two queues generated in SAP R/3 system with names MASS_CRM_CUSTOME and R3AD_CUSTOME . The status for both the queues is STOP and when go for details it mentions sapsuck ..SAPMSSY1 -Message no. SR 053.
Even we checked the txn SMW01, the Bdocs message is "Recived ( Intermediate state) " for Bdoc type BUPA_MAIN.
We really dont as to why the Initial load worked fine with 2 BPs and later when want to do more BP Initial Load the Outbound queue is getting stuck
Also , by unlocking the 2nd queue R3AD_CUSTOME we are able to release it , but the first queue MASS_CRM_CUSTOME* is stuck
Please help us urgently
Regards
Dinesh and Ritvij
Email : [email protected]
Mobile -+91=9704933315

Hi Praveen and other Middleware gurus,
We checked on this . Actually the RFC is used for connecting to SAP R/3 system.
We also raised an OSS message on this and found a reply that in transaction CRMM_BUPA_MAP, we can map the required BP . But the SAP support guy recived an error received the error:
An RFC link is not maintained in the Middleware
Message no. CRM_BUPA_MAPPING051
We have set the RFC link , but still the problem continues!!!
Please help further..
Regards
Dinesh and Ritvij

Inbound Queues getting stuck up in PI7.1 for Idoc scenario Mpackg. enabled

Hi Experts,
We have an issue while processing Single Idocs in PI 7.1.
we have extended MATMAS05 and we are processing these via PI to FTP folder.
The inbound queues are frequently getting stuck.we will be sending atleast 1000 idocs every hour from R3.The processing time is very slow for this interface and its impacting other interfaces which we are currenlty having.
We have followed the webblog by William Li "Step-by-Step Guide in Processing High-Volume Messages Using PI 7.1's Message Packaging" but still the processing time for Single Idocs is very slow.
We have to use single idocs as we will send only the changed materials from R3.
Could you please assist us in overcoming this issue.
Many thanks in advance.
Points will be awarded for valuable feedback.
Cheers
Jyoti

Hi Jyoti,
Message Packaging works PI7.0 SP 13 and PI7.1 .
we have to configure Message Packaging manually ,
Step 1) 1. Enable packaging for the integration server
SXMB_ADM -> Change Configuration (F9), create a new entry:
Category: RUNTIME (PI7.1)
Parameters: PACKAGING Current Value: 1 (for active) .
Default Value in PI7.0
Current Value: 0 (for inactive)
Step 2) Create "Package Configuration Type u201C
Use Transaction SXMS_BCM .
Configuration Type : Any name.
Description: any text to describe the configuration type .
Wait Time : 60 seconds
Number: 100
Maximum Package Size. 2 MB
Step 3) Create "Sender/Receiver Definition
Transaction :   SXMSIF (Create New Entry).
Sender/Receiver ID:PACKAGE_DEMO .
Description :
Interface Name: Interface Name used in Receiver Determination.
Interface Namespace:   Interface Namespace used in the Receiver Determination .
Step 4: Create "Specific Package Configuration"
Transaction :    SXMS_BCONF .
Step 5: Package Monitoring
TX: XMSPKSTATCNF
Follow above steps and configire message packaging , then you feel diference,
actuualy i configured message mackaging,i am feeling the difference.
if any issues let me know.
Cheers,
Raj

CIF Queue gettign stuck in 'ready' state

Hi,
I am facing a problem in using CIF functionality while transferrting Master data and transaction data from R/3 to APO.
I have selected inbound queue processing for APO system and have also registered the queue in APO.
But when I actually CIF any data, it gets stuck in the outbound queue of the R/3 system in 'Ready' state.
Then I always need to manually activate the queue in SMQ1 to transfer the data to APO.
The same thing happens during online transfer of transaction data.
I want the data to be transferred automatically rather tahn activating the CIF queue each time.
Please help.
Thanks,
Ameet

Hi Ameet
Please following setting.
1. User setting
-R/3 T-CD CFC2 (For debuf Area, please check whether your user has "R" or not)
-APO T-CD /SAPAPO/C4 (For debug, please check whether your user has "R : debug on" or not)
2. Queue scheduler setting in both system
Inbound scheduler
T-CD SMQR please make sure whether you have inbound scheduler setting.
If there is not, you can create it by hitting Registration button.
"Registration" => Queue Name CF*, and lest of it can be leave as default.
Outbound scheduler
T-CD SMQS
Please make sure you have entry to your SCM system.
Type should be "R". If it is not R, outbound scheduler is not activated.
So please select entry and and hit registration button again. Then type will change
to "R".
I hope this help your problem.
Keiji Mishima

USB Printer queue gets stuck - SRSS 4.2, SRWC 2.2, SRVC 1.1, VMware View 4

Hi,
My environment is VMware vSphere 4 with a few ESX 4 servers. On that, I have a vCenter, a View 4 server and SRSS. Then I have a number of Windows XP desktops.
When the user logs into his/her desktop via the Sun Ray, everything works including the local USB printer (an HP laserjet). But...you can only print once...then the print queue stays at "Printing" and won't go away. Any further print jobs just get queued up. It also won't let you delete the print job from the queue. The first print job actually does come out on the printer, but doesn't disappear from the XP's print queue.
Any ideas?
Jim

I can duplicate the "white screen of death" with Early Access to vmware view, with Rays running from Solaris/x86. This is in fact not vmware-specific, as I can hang uttsc to an ordinary XP system. To duplicate fairly reliably, I run a Flash example and then "start -> logoff". uttsc doesn't terminate, and truss shows repeated
/1: pollsys(0x08046690, 2, 0x08046728, 0x00000000) = 0
/1: ioctl(10, AUDIO_GETINFO, 0x08046620) =0
This doesn't happen if the IE window is terminated before logout. The behavior appears to be independent of "-F off" in uttsc (but I'm using the Ray audio driver).
Is there a workaround (other than downgrading) in the vmware view scenario?
Edited by: grommit on Aug 5, 2009 7:37 AM

Billing Document queues are stuck in CRM Outbound

Hi All,
In our system there are huge number of CSA_BEACRMB_BD* Queues generating in CRM Outbound (SMQ1) and getting into "Ready" state with RFC destination as "NONE". These queues are of no use. Please guide me how to stop generating this Queues. FM used for this queues is /1BEA/CRMB_BD_MWC_O_VALIDATE.
Regards,
Das

Hello,
I would check the customizing in SPRO. It seems that your System is customized to distribute billing numbers.
My guess is
Customer Relationship Management
Billing
Country-Specific Functions
Official Document Numbering
Transfer Official Document Numbers to Accounting Documents
Check whether there is an entry somewhere there forcing the System to behave the way it does.
Lutz

CUCM 9.1 native call queuing - calls stuck in queue

Hello everyone
We are using the CUCM 9.1 native call queuing feature for attendants hunt group an have the following problem - if all the attendants are busy, the next arriving call gets into queue, receiving MOH treatment, as described in documentation. But if one or more attendants gets free and ready to receive calls, queued call doesn't get transfered to his/her phone. Logging in additional attendants, logging them in and out again doesn't change anything, once the call got in queue it stays in queue.
Exact cucm release version is 9.1.1.20000-5.
Has anyone seen this? Any ideas on what traces/logs to check?

Hi,
it seems you hitting this bug CSCuc16486
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc16486&from=summary
HTH
Anas
please don't forget to rate the helpful posts

Network Print Jobs Always Get Stuck in Queue

Hello,
I have, perhaps, the most frustrating problem on the planet. In my home network, I have a HP Color LaserJet 2600n connected to my main PC, with 2 other PC's on the network. All 3 run Windows 7. Printing from my main PC works fine, but if I try to print over the network, the print job always gets stuck in the queue. I can see it stuck in the queue on my main PC, but I can't do anything about it. I can't delete it, nothing. If I restart the spooler, then it magically prints and clears the queue, but it's annoying to have to do that all the time. I've reinstalled the drivers several times to no avail. Tips?
RPGillespie

I have a similar problem, I have a directly connected 1300 and a network P3015. The 1300 is connected via USB, the 3015 is connected by RJ45 cable right to the router. Both printers have their print queues get stuck, but only from my HP Pavilion Elite HPE running HP-installed Windows 7. All the other machines in the office can use the 3015 printer perfectly well. One is an older Pavilion using XP-Pro, another is a Dell using XP-Pro and the third is a Lenovo laptop using Windows 7. All our toners are not refills (seems like a stupid suggestion that the toner cartridge could cause a queue to lock up). The problem is definitely between my machine and the HP printers. I have a Brother printer and a couple of Seiko/Epson printers that all work perfectly fine.
Rebooting several times a day is getting old.

Network Print Jobs Stuck in Queue

Hello,
I have, perhaps, the most frustrating problem on the planet. In my home network, I have a HP Color LaserJet 2600n connected to my main PC, with 2 other PC's on the network. All 3 run Windows 7. Printing from my main PC works fine, but if I try to print over the network, the print job always gets stuck in the queue. I can see it stuck in the queue on my main PC, but I can't do anything about it. I can't delete it, nothing. If I restart the spooler, then it magically prints and clears the queue, but it's annoying to have to do that all the time. I've reinstalled the drivers several times to no avail. Tips?
RPGillespie

I have a similar problem, I have a directly connected 1300 and a network P3015. The 1300 is connected via USB, the 3015 is connected by RJ45 cable right to the router. Both printers have their print queues get stuck, but only from my HP Pavilion Elite HPE running HP-installed Windows 7. All the other machines in the office can use the 3015 printer perfectly well. One is an older Pavilion using XP-Pro, another is a Dell using XP-Pro and the third is a Lenovo laptop using Windows 7. All our toners are not refills (seems like a stupid suggestion that the toner cartridge could cause a queue to lock up). The problem is definitely between my machine and the HP printers. I have a Brother printer and a couple of Seiko/Epson printers that all work perfectly fine.
Rebooting several times a day is getting old.

SMQ2 Queue Monitering and stuck up problem

Hello Experts ,
Below is the situation
u2022     An interface is asynchronous In bound in ECC from PI as a PROXY message and the quality of message is EOIO (Exactly once in order) i.e. it has a definite queue.
u2022     The actual method of the Provider class has the code which posts the data into the ECC system using BAPI.
u2022     If BAPI is successful the message is successfully passed BUT if BAPI returns an Error an exception is raised (CX_AI_APPLICATION_FAULT) and the errors are logged into Zee tables. After the resolution of errors the xml id is reprocessed using SXI_MONITOR Tcode
Concerns
u2022     As the Message quality type is EOIO it has a dedicated queue and if the first message in the queue fails the queue is in status SYSFAIL , as per in tcode SMQ2
u2022     The status text for the ID in the Queue is - An exception occurred that was not caught.
u2022     Due to this all the rest of the messages in the queue get stuck up i.e. Scheduled state, unless and until you go to SMQ2 and delete the message with the exception.
u2022     Expected is that the queue should not stop or not go into SYSFAILT if an application exception is thrown.
u2022     In our situation the message volume in the queue is LARGE may be 5K message a day.

Anup Deshmukh wrote:
Hello Experts ,
> Below is the situation
> u2022     An interface is asynchronous In bound in ECC from PI as a PROXY message and the quality of message is EOIO (Exactly once in order) i.e. it has a definite queue.
> u2022     The actual method of the Provider class has the code which posts the data into the ECC system using BAPI.
> u2022     If BAPI is successful the message is successfully passed BUT if BAPI returns an Error an exception is raised (CX_AI_APPLICATION_FAULT) and the errors are logged into Zee tables. After the resolution of errors the xml id is reprocessed using SXI_MONITOR Tcode
> Concerns
> u2022     As the Message quality type is EOIO it has a dedicated queue and if the first message in the queue fails the queue is in status SYSFAIL , as per in tcode SMQ2
> u2022     The status text for the ID in the Queue is - An exception occurred that was not caught.
> u2022     Due to this all the rest of the messages in the queue get stuck up i.e. Scheduled state, unless and until you go to SMQ2 and delete the message with the exception.
> u2022     Expected is that the queue should not stop or not go into SYSFAILT if an application exception is thrown.
> u2022     In our situation the message volume in the queue is LARGE may be 5K message a day.
Why dont you have Fault message mapping , that captures the exception and trigger an alert using the alert framework..
Best Regards,
XA

Messages getting stuck in QRFC Queue

Hi,
Today I noticed that a message had gotten stuck with the status "Sheduled for Outbound Processing" (scenario IDOC->XI->File), XI 3.0 SP11.
This in turn had the effect that the whole QRFC queue got stuck, and all following messages got stuck with status "Sheduled".
I had to remove the first message from the queue manually so that XI could start to purge the other messages from the queue.
What could be the reason for the first messages getting stuck with this status ("Sheduled for Outbound Processing")?
The message was very small, just a couple of lines. One thing that comes into mind, is that XI received 4 IDOCS for the same interface, within one second. These 4 messages were assigned to different queues, but one of them got stuck. Could there be problems with XI when several messages arrive on the same interface within a very short time?
Is it possible to use Alerts to detect this kind of problem in the future? As I have understood, Alerts only handle XI "errors", but according to XI, this message did not have an "error status", it just had the status "Sheduled for Outbound processing"..
Thanks for any help,
Hans

Hi,
If the message got struck in Queue, you try to activate the queues in smq2 to reprocess the data instead of deleting it. This is the final solution. But you should able to see a dump in ST22 for this problem.
thanks,
sasi

Inbound Queues stuck with RFC errors

Hi Experts,
Greetings for the Day !
We have BDOC related issue and we need your expert help ASAP in resolving the same.
We ahev a few BDOCS lying in intermediate state in transaction SMW01, which we found using BDOC monitoring on daily basis. When we check the same in SMQR - inbound queue, we found that the queues are stuck with an RFC error message.
We are re-activate these queues to actually resolve the intermediate bdocs. But, my query is
1> The raeson for getting these BDOCS in intermediate state & stuck queues
2> A permanent resolution for the same.
Please help and let us know if you need more details.
Regards,
Kanika

Hi Kanika,
RFC error can be due to a bad connection as well. If the server is down, there might be a problem in communication with the connected system and the queues will not be processed further. You need to reactivate or unlock to get the queues processed.
But if there are any specific errors for which the queues are stuck do state the same, so that we can look into an actual resolution.
Regards,
Venkat

Queue Stuck with DWB authorization

Hello All,
On sales order creation , queue is stuck with error "You do not have authorization for the DWB object". Any idea on the issue?
Thanks,
Shubh

Hi Shubh,
Can you check the USER authorization of integrating between two systems whether it has admin user role assigned to post the objects. All companies are using as RFCUSER, so check whether EM Admin user role is assigned to this user.
Regards
GGOPII

Queue Stucked - Exactly Once Async Abap Proxy

Hi Guys
I have several JMS->Xi->Abap Proxy scenarios in my production environment, the Abap Proxies servers are in a SAP IS-OIL 4.72 with a SAP WEBAS 6.20 and the XI is the XI 3.0.
Some of the Abap Proxies calls are asynchronous, and when one of the abap proxies has an sysfail error (for example), it stuck the entire queue, and this is causing some problems, for the other calls (interfaces) that are not being processed until the "bad" abap proxy is "solved".
I know that we can schedule a job that reprocess the call but imagine that the problem is still not solved, I still have the other calls waiting, ie, I am putting in jeopardy some interfaces because of one error.
It seems that this queue management happens because SAP IS-OIL is treating all asynchronous AbapProxy calls as EOIO calls.
1. Is my previous assumption correct???
2. How can I invoke from SAP XI3.0 an asynchronous Abap Proxy just with EO quality of service???
3. How can I setup the CCMS to alert when a queue is stucked (please be aware that I have a ERP SAP has a SAP WEBAS 6.20)???
Take Care
PC

Hi Moorthy
> You are calling Proxy from XI right ?
Yes
> What is the source system ?
The source system is a 3rd party app that sends an XML message via JMS to XI, XI then calls the abap proxy that is in our SAP ISOIL.
> You can restrict the quality of service in the
> Outbound Interface..i.e message coming into XI.
>
Are you saying that has to be the 3rd party that has to say to Xi that the async call that XI will have to do to SAP ISOIL has to be EO??? How can this be done?? Is in the Message Interfaces configuration - Integration Repository???
Remember that I'm having queue problems in SAP ISOIL, where the abap proxies are processed !!!
> Here is the link for CCMS -
> http://help.sap.com/saphelp_nw04/helpdata/en/e5/5d1741
> b393f26fe10000000a1550b0/frameset.htm
> https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/
> 2894
> https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/
> 2895
> https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/
> 2777
>
Thanks a lot for the links, it seems that is good head start.
However I'm concerned that because my SAP ISOIL has the SAP WEBAS 6.2 (old Integration Engine), the CCMS features that are explained in the links will not work in the old version. Remember that I've probably have to configure the CCMS in XI3.0 (my integration platform) and SAP IS-OIL my main system, where all abap proxys are run and called, where IDOCS are sent and received, ie, is the point of origin and final point of all my integrations...
That's why I'm so concerned about the stopped queues in SAP ISOIL, I really need full availability in this system (queues), I am talking around 10.000 messages being sent and received... and in the near future will be around 100.000 messages for sure...
> Regards,
> Moorthy
Take Care
PC

SMQ2 Stuck Queue

Hi All,
Upon clearing SMQ2, it seems there were an error caused by user that had left and their ID has been deleted for sometime and their queue still stuck in SMQ2.
What is the best practice on this scenario? to delete the queue?
Thank you,
Regards,
Ura

Hi
can you submit work process logs . while deleting?
if you know the user who has processed in past and it is now locked / deleted then you can unlock this entry and delete it from SMQ2.
Regards
Dishant.

In queue or stuck

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