In recovery mode it is still asking me for passcode to master reset phone. What next? I am reseting because phone got locked on accident. thanks

in recovery mode it still wants a passcode to continue. I need a master reset done on phone whats next? Do not know the passcode and phone says disabled
Thanks

Hi shawno,
You need to follow the part of the instructions in this support article that says:
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
Here is the support article: iOS: Device Disabled
Cheers,
GB

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