In RH9, random conditional build tags appear within topic text

I have assigned conditional build tags to text within a topic. After closing the topic and re-entering at a later time, other (additional) text now has the conditional build tag assigned as well. However, I did not assign the tags to those other sections of text.
I do not have any trouble assigning a conditional build tag at the topic level. The issue only occurs when a tag has been assigned to text within a topic.

There is another thread running on this. See http://forums.adobe.com/thread/58834?tstart=0
I am locking this thread so that all replies go to the one above.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

How to apply conditional build tags to the topic title that is displayed in Search tab of CHM?

I have the project in which 2 different words are used to reffer to one objects (this word/term depends on the customer). All other information related to functionality, steps, etc. are common. So:
In the help content (body of the files), I created 2 conditional build tags (CBT) for these terms.
In TOC, if topic title contains the term, I created 2 different topics reffered to the single topic file, but the title of the topic shows correct term (depends on CBT).
File names of this topics contain only term1.
The problem occurs when I generate CHM for CBT2 and search for the term1 (marked with CBT1) using the Search tab. All occurrencies where term1 presence in the file name, appear in the found results.
How can I resolve the issue?
These topics must be found by search (that's why "Exclude from search" option is not a decision).

Ahhh, you are correct. I believe it was Version 10 introduced that.
So here's what I'd suggest. Even though you are unable to use a variable in a Topic Title, it can still be used in other places such as the TOC, the Index and in the Topic content. So I'd still recommend that you declare and use a variable for those items. Just to simplify things.
As for any topics that have the term in the title, you could create two topics. One with the term one way and the other with the term the opposite way. Then use a Conditional Build Tag to exclude and remove the one that shouldn't be found.
This may cause you a bit of a maintenance issue by having the same topic content in more than one place. (one for each topic)
So to overcome that, you would be able to add the main body information to a topic and use an Inline Frame in the two topics that would then simply be shells with appropriate Topic Titles. Either that or declare a snippet and use the snippet in both topics. Put the main part in the snippet.
Cheers... Rick

Conditional build tags applied to topic but it still displays in my TOC?

I have applied topic level conditional build tags to topics.
The corresponding books are still being displayed in my TOC. I
checked the 4 topics and the condition is applied at the topic
level. What am I missing here?

Hi Renee
If I recall correctly, you were also using Conditional
tagging on almost everything in the TOC too.
It's worth noting that:
1. Sometimes the tagging will conflict and you won't get the
results you were expecting
2. Any topic inside a book should disappear if you are
tagging at topic level. But the book will remain if at least one
topic linked to a page inside the book wasn't excluded and remains.
Cheers... Rick

Conditional Build Tags Bugs

Hello,
I have problems with Conditional Build Tags since I upgraded from RH7 to RH9 .
I am using the following software:
Windows XP Professional Version 2002 Service Pack 3.
Version control software (RoboSource Control 3.1) as we share projects between 3 authors
And I mainly work in wysywyg view.
When I open a project on my PC, the conditional build tags I've defined in a topic apply themselves unwanted and randomly.
The deletion of conditional build tags from the topic Properties > Advanced tab > Content-level tags > Remove button does not work properly. The selected tag is removed only for the paragraph pointed by the mouse cursor. When I navigate down in my document, this tag is still present on other paragraphs.
Sometimes, I must switch to the html view to remove the tags manually.
I noticed that a thread has seent on May 5, 2011, for which Peter Grainge gave a link to a TechNote with a fix. I tried to access this TechNote, unsuccessfully.
I also read that Adobe RoboHelp Service Release 9.0.1 is intended to fix the following: CBT gets applied randomly in topic content on switching between the HTML view and the Design view in certain scenarios.
However, my scenario is completely different as CBT gets applied randomly when OPENING the project in WYSYWYG.
Moreover, my administrator told me he has already downloaded this release.
With single sources, our team produces online helps for various versions and products. This situation is very uncomfortable for me, and my colleagues, as the produced documentation may contain bad information for a version or a product or may miss information. My work is not reliable.
Has anyone encountered this situation and found a solution?
Thanks for your help.

Hi Peter,
Thanks for your help.
Effectively, the patch was not installed.
I ran the update and did not need any passwords to do it. The About RoboHelp HTML now shows 9.0.1.232. However, the version of the PolarisProjectFile.dll still shows 9.0.0.228. Is this normal?
The IT administrator is sure to have downloaded this release. He thinks something got wrong during the downloading process and that it failed.
This release solved some of my problems:
I opened again the projects in which I identified that tags were messed up.
- For some, tags were still messed up. I had to fix them again manually. I checked them in and re-opened them. They were clean.
- For others, they re-opened with tags properly assigned (miraculously).
I do not understand these differences in behavior.
I do not feel confident when I open a project. We manage so many topics that it is impossible to identify those in which tags are messed up. How can I be sure that tags are correctly assigned? It is so an uncomfortable situation !
Moreover, I identified another problems yesterday.
I wanted to open a project that another member of the team upgraded to RH9 last week. RH9 proposed me to upgrade it.
A member of the team wanted to open a project that I upgraded on my PC. RH9 proposed her to upgrade it.
We removed these projects from our local directories and used the Open project from Version Control again. And it was OK.
This situation should not occur. What do you think?
The other members of the team have the patch 9.01.232 (and the same version of dll as me).
The IT thinks that these problems are linked with my user account.
Historically, Windows XP was installed in French on my PC whereas my colleagues were in English.
As I had so many problems after upgrading to RH9, my Windows XP is now in English.
However, I keep having problems (those mentioned in this discussion).
The solution proposed now is to change my machine for a new one.
Could this be really the final solution?
Do you have any opinion on this matter?
Thanks for your help.

Conditional Build Tags for Framesets Using RH6

I am using RoboHelp 6. I have conditional build tags on some
topics within a folder and also on certain entire folders and these
are working nicely. In addition, however, I really would like to
add conditional build tags to two framesets in order to separate
this information so that each frameset is seen only by the
appropriate groups (just as it is in the regular topics/folders). I
am reluctant to even try to do so because if this is something that
RH6 doesn't allow I don't want to do something that will corrupt my
project. If adding conditional build tags is possible, then I need
to know where I add them: 1) to the frameset, or 2) to each of the
two topics that make up the frameset, or 3) a combination of the
frameset and the two topics.

Create a new project, import some topics from your existing
project and then attempt to do what you want. If it goes pear
shaped, no harm done.

Conditional Build Tags...weird behavior?

If I apply a conditional build tag to a topic from the TOC
tab, the topic gets included in the output even if I have specified
that tag to be excluded.
However, if I apply the same conditional build tag to a topic
from the Project tab, then the topic gets excluded (as expected)
from the output because I have specified that tag to be excluded.
Is this inconsistency in behavior by design? I looked at the
RoboHelp Help, and it appears there is nothing wrong with adding
conditional build tags to topics from the TOC tab.
Can someone shed light on this? I am using Adobe RoboHelp
HTML 6, Build 099.
Thanks,
K
P.S.: It appears RoboHelp is completely ignoring the
conditional build tags that I am adding to topics from the TOC tab.
If I see these tagged topics from the Project tab or the Topics
tab, there is no color shading for these topics. The color shading
for the topics shows only if I tag the topics from the Project Tab
or the Topics tab.

Here's a copy-paste from the RH Help...It didn't explain
things the way you did. :-(
Applying conditional build tags to Table of Contents
Use conditional build tags to design and create multiple
versions of your project from a single set of source files. After
creating the conditional build tag, you can apply it to both books
and pages in the TOC for maximum control over the final results.
From the TOC view, you can apply conditional build tags to Topics
also. When you generate a project, you can define conditional build
expressions to include or exclude the book or page in the TOC, from
the output.
Show Me
Use this procedure to apply conditional build tags to books
and pages in the TOC. When you exclude such a tag from your output,
the book or page in the TOC, is not included in the output.
To apply a conditional build tag to a book or page in the
TOC:
Option 1:
Create the conditional build tag.
Click the TOC tab to view the Topic list.
Select a book or page to which you want to apply a
conditional build tag.
Right-click and select Apply Conditional Build Tag, and
choose the Tag you want to apply. The tag is applied to the
selected book or page.
When you generate the project, you can define conditional
build expressions to include or exclude the tagged books or pages
in the TOC, from the output. (A TOC to which a tag has not been
applied, will be included in the output.)
Option 2:
Create the conditional build tag.
Click the TOC tab to view the Topic list.
Select the book or page to which you want to apply a
conditional build tag.
From the Format menu, select Apply Conditional Build Tag, and
then choose a tag. The conditional build tag is applied to the
selected book or page in the TOC.
When you generate the project, you can define conditional
build expressions to include or exclude tagged books or pages in
the TOC, from the output. (A TOC to which a tag has not been
applied, will be included in the output.)
To apply multiple tags:
From the Format menu, select Apply Conditional Build Tag, and
choose New/Multiple. The Conditional Build Tag dialog box appears.
Click Check All to apply all the tags, or select specific
tags to apply to the book or page in the TOC.
Click OK.
If your project is under version control, these steps may
include more options. Click here for more information.
Tips:
You can also apply conditional build tags to topics, topic
content, folders, and Index.
To verify the tags applied to topics, topic areas, TOC, and
Index, or rename a tag, or change the color of a tag, click the
Project tab, expand the Conditional Build Tags folder, and
double-click the tag. You can make the desired changes in the
Conditional Build Tag Properties dialog box.
Ensure that you remove textual references to the excluded
book or page, such as text links, which refer to the tagged book or
page in the TOC. (Hotspots are not active for excluded topics.)
If you generate Printed Documentation, TOC with Conditional
Build tags are not excluded from printing.

Conditional Build Tags Bug

I have several problems with RoboHelp9. I am using Windows7 and 64bit. This is the one causing the most trouble.
Conditional build tags apply themselves unwanted and unassigned.
The deletion of conditional build tags at the topic properties tag (right side window) does not work.
I have to repeatedly go back and forth to the dialog and keep selecting and deleting.
Some of the conditional build tags go clear, most don't.
I go into the topic directly in the wysiwyg view and manually try to select and delete them, and they delete only with difficulty.
After running through a long topic and using every method available to clear conditional build tags, I saved the project, then went in to manually apply cbtags, of which I am only using two.
After applying them, and switching to the html window to adjust image sizes manually (because thru the wysiwyg interface the process takes too long), I find that the conditional build tag I applied to several tables and texts at the top of my topic have now applied themselves unasked to a number of the texts and even tables which I had cleared of all cbtags.
I have just about had it with this program.
This is only one of the many problems and bugs I have found and been trying to work around.
I suppose that the solution to my problem is to not use conditional build tags at all, but I am working with about five years' worth of legacy technical documents that have all been upgraded to RH9 and as I am looking at them to make the standard revisions, I am noticing this phenomenon of wrongly applied cbtags in other projects.
I would rate this as a bug of very high and critical importance.
Has anyone seen this under the consitions stated? (RH9, upgraded RH7 projects, Windows7, 64bit).

Sorry, I should have said see the Announcements.
http://forums.adobe.com/community/robohelp/robohelp_general_discussion
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Conditional Build Tags and Baggage Files

Good afternoon
I have a project where I need to produce two outputs - one
for the internet and one for our intranet. I have applied
conditional build tags to the topics that I don't want displayed on
the internet however, the topics with baggage files attached still
show up - I can't figure out how to apply a cbt to these files. Can
someone help me please?
Thanks

HI Leapy.
OK I think I have got to the reason why your CBTs are being
included. If you have them at the topic level, they are exlcuded.
If you have them at the topic contents level they are included. Do
a right click on the CBT in the project tab and select the
"Properties" popup menu item. You will probably find that the tags
show up at content level. If you change these to be at topic level
you should be OK.
BTW if you are using merged webhelp there is a known problem
with links failing. Peter Grainge has covered this, and the
workaround, very well at his site. Click
here
for more details.

Conditional Build Tags cause RH9 AIRHelp crash

I have seen multiple posts about system crashes when using RoboHelp HTML and conditional build tags. Is anyone having the same problem using build tags with RH9 and AIR Help output? I have tried different combinations of build tags, a single build tag, as well as different project topics. All cause RoboHelp 9 to crash when generating AIR Help. Any suggestions? Is this a reported bug?

Hi there, this sounds somewhat like the issue I have with generating WebHelp, which I've posted here: http://forums.adobe.com/message/3813225#3813225
I can't seem to find other posts that relate to this, and you mentioned other posts at the start of yours. Can you reply with links? I would appreciate your time.
Thanks,
Michelle

Conditional Build Tags automatically appearing

I'm running RH 9.0.2.271 on Win 7, 64 bit machine.
I have this procedure in the WYSIWYG editor, and I want to mark the yellow icon (highlighted in yellow below) with the Online conditional build tag (green hash highlight):
So, I select that CBT, and so far everything looks fine in the WYSIWYG editor.
However, if I go to the HTML editor to check the HTML and then go back to the WYGIWYG editor, it's screwed up and looks like this:
Notice that the conditional online text is automatically covering steps 4 and 5 in the procedure. I thought this bug was supposedly exterminated in build 9.0.1, but seems to be happening... for me anyway. Any solutions to this? I've tried numerous ways of applying the CBT to that icon and it still ends up spanning the following two paragaphs.

Anjaneai Srivastava wrote:
I assume that you do not make any changes to any content or tag when you go to HTML view, Right?
Correct. I just switched from one view and then back. But even when I made changes in the HTML editor, it came back in WYSIWYG. The HTML for the entire topic is quite long, but here's the bit in question, at least after the workaround:
<li class="p-BodyText"><p class="BodyText">Access the <b>Auto Feature</b>
dialog box (<b>Insert | Feature | Auto<span style="font-weight: normal;">)</span></b>
<script language="VBScript" style="x-condition: Online;" type="text/javascript">//<![CDATA[
On Error Resume Next
MenuStr = MapCtrl.GetHelpMap(26007) ' ID_INSERT_AUTO_CIRCLE
//]]></script><?rh-cbt_start condition="Online" ?><a
href="javascript://" onclick="MyRoadMap(MenuStr, 'no', event.screenX, event.screenY)"><?rh-cbt_start condition="Online" ?><img
src="../images/i_chiclet.gif" alt="Display Menu Roadmap" title="Display Menu Roadmap"
width="14" height="14" border="0" /><?rh-cbt_end ?></a><?rh-cbt_end ?><?rh-cbt_start condition="Online" ?>
<?rh-cbt_end ?>for either circle or cylinder auto features.</p></li>
<li class="p-BodyText"><p class="BodyText">With the dialog box open,
click the mouse, and drag a box around those feature types for which
you want to create auto features. Release the mouse button. PC-DMIS
will display the <span class="hcp4">CAD Select</span> dialog box,
showing the number of objects selected.</p></li>
<li class="p-BodyText"><p class="BodyText">Click <span class="hcp4">Create</span>.
Based on the objects selected PC-DMIS will generate multiple auto
features of the selected type.</p></li>
</ol>
<?rh-cbt_start condition="Online" ?><p class="BodyText"><a class="dropspot"
href="javascript:TextPopup(this)"
id="a21"><?rh-cbt_start condition="Online" ?><img
src="../i_blue.jpg" alt="See a brief demo on box selecting and creating multiple auto features"
title="See a brief demo on box selecting and creating multiple auto features"
style="border: none;" width="30" height="30" border="0" /><?rh-cbt_end ?></a><script
type="text/javascript" language="JavaScript1.2">//<![CDATA[
Anjaneai Srivastava wrote:
Is this behaviour replicable one other topics of your project?
I certainly hope not. It's a very large project (2700+ topics) so finding the issue again while likely is going to be a bit of a pain. However, I will be testing it soon. If I find anything, I'll let you know.
Anjaneai Srivastava wrote:
One important question, is this the same project generated by decompiling the CHM file ?
No. This is my original English project and was converted from RH 7.

The extra space created due to Conditional Build Tags

Hello,
I am authoring a online help file, for a web application. As different content is needed for the 4 different roles of the user, I have used Single Sourcing option and made use of conditional build tags for the content that is not common among the different roles. I even have images which are difffernt for the differnt roles. I have used conditional build tags for these too. The problem is that, extra space appears in place of the images which are not applicable to build I am publishing. Is there any workaround other than modifying the HTML files to remove the extra space added?
Regards,
Deepti Korwar

hi Deepti,
I have seen this issue on multi-level lists (in RH9) when using soft returns (Shift-Enter) within the lists.
An extra space is added before images marked with CBTs. But this only caused problems in print.
Are you seeing this space on all outputs or just print?
Can you paste a code snippet from one of the offending list?
Perhaps you can get round this by opening up the HTML tab and carefully examining and perhaps moving the CBTs.
e.g. <?rh-cbt_start condition="xyz" ?><img src="xyz" > <?rh-cbt_end ?></p><?rh-list_end ?>
Will be helpful to see the code.
thanks
Craig

Conditional Build Tags for Text Blocks Applied to Entire File

RoboHelp 8.0.0.203. This post also deals with conditional build tags, but in this case the conditional build tags have been associated with sections of text and text blocks within a topic. The design was implemented originally in RH7 and the project has since been updated with RH8.
For example, you could have three blocks: Purpose, Procedure, Tips, and a Notes block. They are disabled by applying blocks Tag A, Tag B, Tag C, and Tag D respectively. If Tag A is applied to the Purpose, it is cross-hatched in the design window and does not appear upon generation.
The problem is that tags that are seemingly unrelated to blocks, such as Tag C and Tag D, are spontaneously applied to those blocks -- by the software. In fact, they would be spontaneously applied to all of the blocks and text in a some of the files (for no apparent reason), cross-hatching every element and every block of text in the file. When we unapply the tag and store the file, when we re-open the file, the tag is mysteriously re-applied to all the blocks -- again by the software.
Has anyone seen this type of problem in RH8?
Below is further detail about the problem
An example of how tags shold be applied involves a block involving three banners
<div class="banner">
     <?rh-udv_start name="Banner A" ?>BANNER A NAME<?rh-udv_end ?>
     <?rh-udv_start name="Banner B" ?>BANNER A NAME<?rh-udv_end ?>
     <?rh-udv_start name="Banner C" ?>BANNER A NAME<?rh-udv_end ?>
</div>
Under normal conditions, an associated tag would be applied to "unselect" two classifications, thus selecting the third by default. This is done by highlighting the associated banner, right-clicking and selected the "UnselectedBanner" tag, Below, banner C is selected by unselecting Banners A and B. T
<div class="banner">
     <?rh-cbt_start condition="UnselectedBanner"?>
     <?rh-udv_start name="Banner A" ?>BANNER A NAME<?rh-udv_end ?><?rh-cbt_end ?>
     <?rh-cbt_start condition="UnselectedBanner"?>
     <?rh-udv_start name="Banner B" ?>BANNER A NAME<?rh-cbt_end ?><?rh-udv_end ?>
     <?rh-udv_start name="Banner C" ?>BANNER A NAME<?rh-udv_end ?>
</div>
The <?rh-cbt_start condition="UnselectedBanner"?> indicates that the section is de-selected.
Note, that the "<?rh-cbt_end ?><?rh-udv_end ?>" are in opposite order in the example (but that's how it appears in the file).
In the cases where this problme occurs, we the html riddled with "Tag D" and "Tag C" condition tags for all the elements.
<?rh-cbt_start condition="Tag C, Tag D"?><div .......     </div><?rh-cbt_end ?>
I cannot attach any files because these files are on a classified system.
Thank you much.

Hi Tammy
It will also be helpful if everyone that encounters the issue reports as a bug. It's like a voting system. The more reports of bugs that are seen, the more weight is given to the priority. This directly translates to the fix being posted sooner rather than later.
So even though the bug has been "reported", you and others should take a moment and report as well!
Cheers... Rick
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Conditional Build Tags Break on Chinese

Using RH7 (for word) on Win XP with Word 2007.
Generating HTMLHelp (chm only)
I am trying to take full advantage of Conditional Build Tag
to implement single source output. I have created my help files and
had the text translated into Chinese. I had the person doing the
translation simply add the Chinese text to the end of every English
paragraph. Then I created conditional build tags for English and
Chinese and applied the build tags the appropriate bodies of text.
If I generate "Chinese" it appears to work correctly, however
when I generate "English" I get the English text as well as a few
characters of Chinese at the end of each paragraph. The Chinese
characters that are displayed are seemingly random characters from
the Chinese text, but I can not find any rhyme or reason as to why
those particular characters are inserted.
Things I have done to troubleshoot...
- Explicitly excluded Chinese text from output (expression
was "NOT Chinese") (No Change)
- Added line breaks between English and Chinese (No Change.)
- Changed the font encoding ("SimSun" and "Arial Unicode MS")
(No Change)
I only tried this because the original Chinese text used
both fonts.
- Removed punctuation from Chinese text. (No Change)
I suspect there is a problem in RH7 for word when using
Chinese characters, but I bought the new version of RH because it
was supposed to be able to handle the Chinese characters. Well, it
turns out the only official support for Chinese is when using
RH-HTML (which was not mentioned when purchasing.) I have about 10
years of work done in RH for Word and am not excited to migrate to
HTML since some things don't transfer over when importing the
project to HTML, like the conditional build tags for example.
I have uploaded my doc, and an image that helps illustrate
the problem.
The Doc: Job_Console_ExtraTech.doc
The Image: Job_Console_ExtraTech.jpg
They are on the Support Portal FTP site...
Here is the information I used to get there...
https://www.adobe.com/support/crm_portal/ssi/ftpinfo.html
If anyone else has had success with conditional build tags in
RH7 for Word using Chinese text, I would really like to know if
there are any tricks or secrets that might help me get this working
correctly.
Thanks, J

I was a bit bummed when I found out I couldn't do the TOC
with conditionals either. But I made the help files intentionally
graphical so that the TOC, index, and searches are of less
importance. I am using the help files as a sort of graphical
trainer for an application suite.
It is disappointing that Adobe touted the multilingual
functionality of version 7 and this is what they meant, but it's
better than nothing.
I am just confused about how the Chinese characters are
showing up when the conditional build tags are clearly supposed to
be omitting them.
I think the next step is to embrace the HTML transition and
see if I have better luck there. The only daunting thing about that
is recreating all the conditional build tags.

Conditional build tags with character styles and ignored text

RoboHelp HTML v8.0.2.208
Windows XP Professional Version 2002 Service Pack 3 with 2 GB of RAM
Output: WebHelp and HTML Help
I have recently moved my projects from RH HTML X5 to RH HTML 8 and this is when the following problem appeared. I use lots of conditional build tags within the help projects. Some of these tags are for my own use for reference and I combine these with character styles containing a coloured background (highlight) so that they show up in the WebHelp or HTML Help output (e.g. text to identify the software version that the field/feature/text was added, reminders to check details, insertion of bug ID numbers, design document names, etc.). These areas of text are stripped out of the final build for customers by using a conditional build expression.
What I have noticed is that if a paragraph contains text with a conditional build tag applied AND that tagged text has a character style applied AND an unknown word within the conditional build tag is ignored (with the HTML tag <?rh-ignored text="word_to_be_ignored" ?>), saving the topic, closing it, then re-opening it shows that the conditional build text has stretched to the next conditional build tag, or to the end of the topic if there aren’t any other conditional build tags. This also happens by switching from Design View to HTML View. Note that this doesn’t happen if Ignore All is applied to the unknown word.
This doesn’t just apply to projects converted from RH X5. I created a new test project in RH8 and the same behaviour was observed. Similar behaviour occurred very occasionally in RH X5 but that seemed to be down to HTML tags being nested incorrectly.
The largest project contains around 1200 topics and with many hundreds of conditional build text areas this now causes a problem. I’ll probably have to locate every ignored word in an area of conditional text within each project, set it to Ignore All and then manually remove and re-apply the conditional build tags, unless someone can come up with something clever. Can anyone else replicate this and should it be logged as a bug?

Hi Daggins,
Thanks - that is good info to have. But as we all agree, that does take away from the point of single-sourcing.
You aren't misunderstsanding exactly... I am doing all my conditional tagging in FM and it works like a charm in terms of the PDFs that I generate from FM, and even the conditionally tagged text in RH shows/hides correctly. The issue is I am also importing my index and TOC from FM... and even if I have an entire file in FM tagged as conditional (all the text is tagged as conditional, I don't know if you can tag a file as conditional), the file name as a heading it still appears in the RH TOC. There is no text... but in my view it shouldn't appear in the TOC either (it looks like just a broken link when I generate my online help) - this is not ideal.

Conditional build tags disappeared

Hi All,
For info, we are using Tech Comms Suite 3.5 with RoboHelp 9.
We have an interesting problem in that some of our conditional build tags have somehow gone missing! We are unable to select them to apply to content/topics for selection, however where the tags have been applied the tooltip showing the condition is displayed when you hover the cursor over the 'conditioned' content. When we look at the tags applied in the topic properties dialog box, the tag does not appear.
I'm hoping that someone might have experienced this and can point us in the right direction please? Does anyone know which RoboHelp file holds all the conditional build tag information? Does anyone know an ideal solution that does not entail us creating replacement tags then reapplying them to the relevant information?
Thanks all for your help.
Lillibet

From my recent experiments with modifying .apj files and what not behind the back of RH9 I can say that this also happened to me, especially in situations where I deleted the .cdb and the .xpj file to start over from opening the .hhp file. Anyway, you might look into the file rhbuildtag.apj and examine whether your build tags are in there.
If not, just create them either in an editor if you know the syntax
<?xml version="1.0" encoding="utf-8"?>
<rhpml majorversion="4" minorversion="0">
    <buildtags>
        <buildtag>
            <name>BUILDTAG_1</name>
            <colorref>12632256</colorref>
            <comments/>
        </buildtag>
        <buildtag>
            <name>BUILDTAG_2</name>
            <colorref>16711680</colorref>
            <comments/>
        </buildtag>
        <buildtag>
            <name>Online</name>
            <colorref>65280</colorref>
            <comments/>
        </buildtag>
        <buildtag>
            <name>Print</name>
            <colorref>255</colorref>
            <comments/>
        </buildtag>
    </buildtags>
</rhpml>
Or you may just recreate them from the GUI.
Christoph

In RH9, random conditional build tags appear within topic text

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