In some pc ActionScript not working even after running the .SWF or .EXE, what may be the problem ?

In my flash project i am using ActionScript to get FULLScreen and mouse hide action. I hv already used the AS3 in Adobe Flash CC and AS2 in Adobe Flash CS6. All my files are working well, both .SWF and .EXE (projector..) . But the client is saying in his pc the Full SCREEN and Mouse hide is not working. I instructed to update the flash player plugins, still they are getting the same issue. What is the matter pls any one guide us. My code is in the first frame of Flash file which is mention below.
/*AS2 code*/
fscommand("fullscreen","true");
Mouse.hide();
/*AS3 code*/
stage.displayState = StageDisplayState.FULL_SCREEN_INTERACTIVE;
stage.scaleMode = StageScaleMode.SHOW_ALL;
Mouse.hide();

Hi all, few days ago the client told , one of the project file (.SWF and .EXE) showing full screen. Again day before yesterday the client again said, all the project files working Full Screen and Mouse hide action. Still i do know such happens ? if any technical issue is behind its problem than anyone pls inform me. However it is running well in their PC now.

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Message was edited by: RonL

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In some pc ActionScript not working even after running the .SWF or .EXE, what may be the problem ?

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