In Store Pick up

What are my options if I try to shop for an item and it says is only available for in store pick up but there's no store near me available?

Hello AnaLorena,
I appreciate your interest in making a purchase with us! It sounds like the item may be unavailable and out of stock at your local stores. At this time, you'll have to continue to check the product page or we can suggest an alternative.

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How long does it take for a store to process an online order for store pick up

Hello,
I placed an order for a Macbook Pro on November 11, 2014. Scheduled an in store pick up where Best Buy estimated pick up date is November 14. I didn't receive the email or text to pick up the item, so I decided to call 1-800-best-buy to see if I can get the new estimated pick up date. I was told by the representative the laptop is actually already at the store, and waiting for me to pick it up. I called the store to make sure, and was told that I can pick it tomorrow morning. I called in today was placed on hold for around 15 minutes. Decided to call 1-800-best-buy again, and found out that it will take another 3-5 days before I get my laptop. I asked the representative to change the pick to another store that has the laptop available right now. It was change since around 10 am in the morning. I called the store to make sure that they got my order, the Manager told me that once the truck deliver more laptop. I will be able to get mine, and I should call in the afternoon to check on the availablity. I called around 5 pm to check, and was told that even if there is a laptop. I would still need to wait until best buy process my order. Called 1-800-best-buy again, and was told that Apple usually take 3-4 for hours to verify the information. Right now, my order status is still "Preparing Order".
My Questions: How long will it take for Best Buy to finish Preparing Order?
Why does it show on the website that if I order by 8 PM I wil be able to pick up the laptop today. Meanwhile, the store pick up was transfered since 10 am this morning, and at 10 PM tonight still nothing.
If I cancel my order, will I get all of my reward zone certificates back?

Hello sourlime,
Welcome to the forum. I'm not a big online shopper, but when I do order something, I expect it to be an easy, painless transaction. It sounds like you had some troubles with your order not being available on the estimated pick up date, and I sincerely apologize for any frustration you encountered.
Using the e-mail you registered on the forum, I was able to locate your order, and was glad to see you were finally able to pick it up. I do appreciate you taking the time to visit the forum, and I assure you I will be documenting your comments for review. If there is anything else you need assistance with, please do not hesitate to let me know.
Once again, I apologize for any inconvenience this may have caused, and thank you for posting here on the forum.
Maria|Social Media Specialist | Best Buy® Corporate
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Advertised lens not available for delivery or store pick up, Why?

Nikon - AF-S DX Nikkor 35mm f/1.8 Lens for Nikon F-Mount Digital SLR Cameras $199
This lens is NOT AVAILABLE for home delivery at $199. Why is BB offering it for store pick-up? I spent hours trying to find a store to ship it to and I couldnt find a single location, why?
Solved!
Go to Solution.

Unfortunately its not available at pretty much every online/brick and mortar store now. The few that have it jacked the prices up big time (seen one selling it for over $400).
Nikon (and most other camera companies) was affected big time by the past disaster in Japan. Sendai (where the tsunami hit hardest) is where Nikon makes pro bodies and pro lenses (possibly the glass elements for all their lenses even ones assembled in Taiwan and china) last I heard still is having issues with rolling blackouts. Nikon also makes lenses in batches. They dont have a line for each lens. They'll make so many of this model, then so many of the next and so on.
You think getting the 35 1.8 is hard, try waiting for a 600mm F4. I waited 7 months for mine to come in.
King of the World...

Help with store pick up.

I'm planning to travel to NY, and I need to know if the time of the store pick up (that is 3 - 5 days) can be extend, because I will buy from the site on black friday and I will travel on 2 of november, so there is anyway to extend the store pick up time?

Hello GabrielF,
If you would like to purchase product on BestBuy.com for Store Pickup, the store should hold your item(s) for 8 days, actually. You may view the full details of Store Pickup by clicking here. I hope this information helps!
Thank you for choosing to shop with us this holiday season!
Safe travels!
JD|Social Media Specialist | Best Buy® Corporate
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Order online or check at 10 every night for in store pick up?

I already ordered my iPhone 5. The estimated delivery date is between the 30th and November 5th. I sold my 4S in order to get the 5 so now I'm stuck using my old crappy droid and would really like to get an iPhone as soon as I can.
I spoke to an employee at the Apple Store and he suggested that I cancel my order online and take my chances getting it for in store pick up.
My question is, is it almost a certainty that I will find iPhone available some night at 10 available at my local store for in store pick up sooner than I would receive it in the mail?
Thank you for advice/answers.

In the US, on-line ordering will begin at 0001 on September 20
via Apple website. I have not seen anything for other countries.

May I switch the order from stand shipping to in-store pick up?

I make an order of iphone6plus today in stand shipping way. Is it possible to change it to a in-store pick-up? Will it be much quicker than the shipping way? Has anybody been through the similar situation? Thank you in advance.

Hello MoCiWe,
Thanks for pre-ordering at Best Buy! In Store Pickup is a great way to ensure that you’re able to play these great games on their release date. There are times when we’re unable to provide that option for certain titles, but it looks like the two titles you mentioned can be pre-ordered for Store Pickup at many locations. I may be able to switch your order, I’ll just need to confirm some details first. Please send me a private message that contains the name, phone number and email address attached to your order, along with the location of the store that you’re hoping to pick these up at. Once I can confirm the order details and item availability, I will post back with an update.
Thanks for connecting with us on the forum, and please let me know if you have any additional questions or concerns.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Asked for iPhone to be shipped but received "in-store pick-up"

I clearly selected the option to have my iPhone 4 shipped to me, but the system came back with "Cannot process request" and confirmed an in-store pick-up. Sounds like this happening to others as well. Think there is any chance to get Apple to change the order to have it shipped??

I believe they don't offer the instore pick up at this time. Only delivery to house only. I can confirm this because I was at the apple store yesterday to ask when the line will start next week, and I have asked many questions about the pre-orderings and what not about the iphone 4S. They said the pre-order is for delivery only this time around and that there is no option to pick it up in store directly.

Order phone on BB RZ mobile site for in-store pick up and receive $50 Phone Freedom GC???

The BB RZ Mobile site is offering 5000 RZ points (4500 bonus points, plus 500 everyday points) for a purchasing and activating any smartphone. My question is if I order through the RZ mobile site and choose in-store pick up will I still get the $50 GC from the Phone Freedom promotion I registered for earlier in the year?

I am sure you will those are two seperate promotions. I got my bouns points and phone freedom GC card, I then used the GC towards the purchase of the phone.

Change pre-order from SHIPPING to IN-STORE PICK-UP

Hello,
This past Sunday, 11/9/14, I placed a pre-order for Super Smash Bros. Wii U to be shipped to my home, but I would now like to pick the game up at a local Best Buy instead -- specifically, the Cambridge, MA location (Store #537).
I spent 30+ minutes on the phone with three reps earlier today trying to do this and none of them were of any help, but I've found previous posts on the support forum wherein users had the same request granted (for example: http://forums.bestbuy.com/t5/Gaming-Support/Would-like-to-switch-preorder-games-from-shipping-to-in-...). Since the order has not been prepared yet (the game isn't out for another week or so), I'm hoping that this is still a possibility.
Thank you in advance!

Hello dwkwd,
Depending on the status of the order and the availability of the item wanted, there are times when we may make modifications to an online purchase, so I’m glad to hear that our email support team was able to honor your request and change your order for in-store pick up. If you have any further questions though, please feel free to let me know. I’ll be glad to help.
Enjoy your new game!
Alex|Social Media Specialist | Best Buy® Corporate
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Just got my confirmation for in store pick up.

I don't know if there waves of rollouts but just want to let you know i guess there rolling out the confirmations for in store pick ups...
I preordered my xbone on 07/16. So keep an eye out guys!!! Enjoy your new Xbones!!!!!!

Hello USMC80-
Matt has already addressed this on our Xbox One thread here.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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HT6154 For iPhone 6, will in store pick-up for be the same day as home delivery?

If I want to get my phone faster, should I do in store pick up instead of having it shipped to my home?

Geek_Mystique wrote:
I'm just curious. I've done in-store pickups in the past for stuff like my iMac, but not on "Pre-Order Day". I've also waited in line for previous iterations of the iPhone, so it's not the end of the world...
Unfortunately this time around, all pre-orders are being delivered directly to your house, there is no option to pick up directly in store as I have just pre-ordered mine like 1 minute ago. I can also confirm this because I went to the apple store yesterday to ask when the line would start, and have asked them if the apple online store can take pre-order and pick up in stores they said they don't do it this time around.

Unable to preorder games for in-store pick up

I am trying to order WWE 2K15 and Little Big Planet 3 for PS4 for in-store pick up. However, whichever store I try to pick up from will not let the order go through. Just wondering if it is a computer glitch or something.
Thanks.

Hey theincredible & debood,
Enuf is correct on all counts here: if you're encountering difficulties checking out, then make sure to clear your browser history and temporary internet files. You may also want to try closing + relaunching your browser, using another browser, or accessing the site from another device. Just keep in mind that store pickup is automatically disabled at individual locations once all available inventory has been allocated.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Want to Switch from In Store Pick up to Delivery

I already "preordered" an iphone 3G S for in store pick up earlier this week. Now of course, they are offering delivery to my door, and a guaranteed iphone in my pocket by June 19. Would there be an issue or weird overlap if I just pleasantly ignore the in store pickup request and go ahead with ordering the phone online for delivery?
Note, I'll be a new ATT customer, switching from another provider.

You should have received a confirmation email from Apple which includes an order number and an 800 number to call Apple. Call the number and ask if you can have the order switched to delivery. Your answer will be one of two things. Yes, let's do it or No, but we can cancel this order and then you can place a new one for home delivery.

Order online for in-store pick up today? I don't think so.

I placed an order online with BestBuy.com today and, after checking the inventory of my closest Best Buy store, selected "in store pick up today" to fulfill my order and receive my items. Shortly thereafter, I received my order confirmation indicating that I should wait until I received an order fulfillment email - "We will send another e-mail notifying you when your order is ready for pickup. This notification will arrive in less than 45 minutes, as it takes us just a little time to get items ready for pickup in our stores."
Now, maybe I am a complete fool for thinking that when I am told I would receive my order fulfillment notification in 45 minutes or less that I should actually receive that email...but after NOT receiving said email, I opted to go to the store 2 hours after receiving my confirmation email. Naturally, there is a COMPLETE disconnect between the in-store system and online and the poor in store folks had to hear my frustration with the order not being completed as indicated. When I returned home, I called Best Buy customer service to better understand why "Pick up in store today" does not actually mean today and that receiving an email saying it would be fulfilled in 45 minutes or less does not actually mean that would happen. After being spoken to like a complete child on the phone, I asked to speak to a supervisor and was told that I was in fact speaking to the supervisor. Imagine my surprise! This person had no explanation for any timeline as to when my order would be fulfilled and was belittling in her tone and verbage.
This is the second time I have made the mistake of purchasing from Best Buy. And I will never make this mistake again. They should think about a re-branding as "really good deals but utter incompetency in customer service." When you indicate to a customer that their order will be fulfilled "today" and in 45 minutes no less, then you should actually see to completing that order.

Greetings smadrak,
Placing an order online for store pickup should be a quick an easy process, so it's disheartening to learn of situations where that expectation may not have been met. I'd be disappointed too if an order I placed wasn't ready for pickup immediately, especially if in-store associates weren't able to shed any light on the situation.
In most cases, orders placed on BestBuy.com can be fulfilled in a few short hours. From time to time, however, individual orders may be held for review by our support team if additional payment authorization proves necessary. When this occurs, it may result in a 1-2 business day delay before an affected order can be fulfilled. Additional processing time may also be required for select product categories, such as items requiring service activation (ex: mobile phones), special order items, major appliances and large-screen TVs.
That being said, I was able to locate your account using the e-mail address you used to register for the forum and it appears you were able to pick up your order last night. If you require assistance with any other issues though, don't hesitate to let us know.
Thank you for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
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Samsung SCH-U370 - In Store Pick-Up - Still Confirming Store Inventory?

I had ordered a new Samsung SCH-U370 on September 22nd (11 days ago) as a cell phone upgrade, which, at the time, was available only online, and only via in-store pick-up. The SCH-U370 is a serious step up from my current phone (and all the other phones on Verizon.com that don't require a data plan), the price was right at $29.99, and luckily I had a Best Buy Gift Card to cover it, so I went ahead and purchased it. Shortly after completing my order, I received the order confirmation email, letting me know that my order is being processed and that Best Buy will "get my order ready as soon as possible." After a couple of days without receiving the pick-up confirmation email, I decided to search for the phone again and check if it's still available, only to find out that it's completely sold out online - practically just after I had ordered it! I've been patiently waiting for 11 days now. I sent two email inquiries to BestBuy customer service, only to receive the same useless automated response telling me to call 888-BEST-BUY if I'm looking to cancel or modify my order. I'm not looking to cancel or change my order! I just want the phone I ordered! Can anyone from Best Buy give me some kind of update on my order? If the phone is even still available? And if it's not, that's really messed up, Best Buy. When I found the phone, it was available, and so I bought it - I should get the phone I ordered, not be told that I can't get it anymore. But if that's the case, can I least get refunded on my gift card?

Since you ordered it for in-store pickup, I would give the store you selected a call to make sure they have it in stock.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

In Store Pick up

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