In-store pre-order and pick up

I just had a quick question regarding pre-orders. I pre-ordered a game IN-STORE, and I was just wondering where I should go to pick it up when it releases at the store, customer service pick up, or at a register.
I've never really pre-ordered anything not online so I just want to be prepared.
Thanks in advance.

Hi InedibleFood,
I just wanted to jump in and basically mirror what enuf already said. The Customer Service counter would usually be where you’d go to pick up an in-store pre-order. However, I have seen some stores utilize the In-store Pickup area. But, the Customer Service counter would likely be your best bet!
Thanks for pre-ordering your games at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

can i pre order and purchase an iPhone 6 from the canada apple store online and have the phone shipped to ontario using a master card from another country?

No

Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
Solved!
Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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In Store Pre Order Payment

Can I pay off a pre order before the title is released?

Hi jayxarr,
That’s a great question! Pre-ordering games in-store comes with the luxury of only needing to put down a deposit of $5 on most video game pre-orders. However, we do know that at times, our customers would like to just pay the deposit in full and be done with it! I’ll gladly clarify the details around deposits on in-store pre-orders at Best Buy.
As zztoluca has stated, the $5 deposit when pre-ordering in-store is only a minimum amount needed to secure your copy of any given game. If you wish to pay the full amount, you should be able to do so at the time of pre-order only. I don’t believe you can add to an existing deposit once the pre-order has been created. Also, for clarification, if you’re a Gamers Club Unlocked (GCU) member, you likely won’t see your GCU benefits apply until you pick up the game and fully complete the transaction. GCU benefits usually do not reflect on the pre-order receipt itself.
Please don’t hesitate to let us know if you have any further questions and thanks for your inquiry about pre-ordering at Best Buy!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.
Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.
No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.
End of story. Please stop asking.

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".
And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Album wont download after i pre ordered and paid.

I pre ordered the album Salute by Little Mix and it came out today and it says purchased but it still wont download. I have money in my account so I have no clue why it wont download.

Hello, Rachel.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Can I cancel my iPhone 6 plus pre order and still keep my upgrade?

We pre ordered the phone on 2 month contract upgrade, but now we want to cancel the pre order. The phone still hasn't shipped yet, it's supposed to ship out by the end of the month, so can we cancel the pre order and still keep the upgrade for a different phone?

ba1696,
Ordering a new phone and being able to purchase one at any time is certainly exciting. If you purchase a new phone and have not received it,you most certainly can cancel the order and keep your uprgade date the same. Was there any particular reason you were wanting to cancel the order for the iPhone 6? Was the order placed online or over the phone? We have all of the options available for you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

Sales Order and Pick List reports will not attach to Email message

My client wants to email both the Sales Order and Pick List that is created from the Sales Order in the same email message. It appears that SAP B1 will not do this. Is this a bug or just the way B1 works. My client is running version 8.8 PL 19. Thank you for your help.
Bill Turek

Hi Bill,
Pick List is associated with delivery, not sales order. If you need Pick List be emailed, you have to email delivery.
Thanks,
Gordon

Reserved for Store Pickup, No pre-order and Ship to Store!

I'm reading all these discussions and my head is exploding. I was up @ 4am yesterday banging away like you all.
My criteria was this; I was eligible for upgrade @ $199 with the activation fee waived (sweet). I wanted to pick the phone up at my Apple store because I trust it more then brown.
When I clicked the pre-order link, there was NO option to have it sent to the store, it could only be sent to my house. Let me repeat that, NO option to send anywhere but house. It even says it "Pre-order your iPhone 4 from the Apple Online Store and we’ll ship it free — directly to your door and ready to use."
So I went to the reserve in store process. There was NO WAY TO PAY for it up front. Let me repeat that; NO WAY TO PAY for the reserved phone. So I received my confirmation email and said there is a phone waiting for me on the 24th!
I called 2 Apple stores and chatted online with 3 Apple support people and they ALL, every single 1 of them, said the same exact thing. The only way to pickup in the store is to go through the reservation process. The store will have 2 lines, reserved and general. The reserved will be there all day for you to pick up.
So, does anyone have some proof that you pre-ordered it, paid for it and have it sent to your Apple store, not your home to pick up?

timmayb wrote:
I got to the page state,"iPhone is reserved for pickup." Please bring government issued ID, debit or credit card...... No email received. Do I really have one on hold????
This time for this phone things are very confusing. I preordered yesterday for in store pickup got through the verification process saw that all my data and cell plan info were correct. Then at the end I got the message "see you at the store". Bring picture id. Nothing else, no confirming email as of today, nothing showing under my account in the on line store. I just came from the store that I picked for my phone to go to and there is nothing in their system either. So I went down to the AT&T store in that mall and preordered it there, no issues. It's just as well since I'm ordering it under my wife's number to get the discount and would have to go there any way to make the switch. I've read other posts from people that saw the same thing on line that I did when they ordered, "see you at the store" but no other confirmation. I'm going to assume that it means the order did not go through. So keep that in mind if you got what I did.

Pre order and In Store pickup in a different country?

Hey guys,
I know this is going to be kind of a stretch, but worth a shot..
Can I pre order a apple product from my home country (usa) and pick it up in store in a different country? I'm currently living in Korea, but would like to avoid the heavily marked up price for the new Ipad Mini.
Thank you for your help,
Drew

No, you can't. No Apple Store will ship outside of its country.
Regards.

Should i cancel my pre-order and buy one at a store

I pre-ordered a red ipod touch 32gb 5th generation ipod on october 4th, people are saying that you can buy them in some stores. im wondering if i can get it at a store why would i pre-order it, the whole point of pre-ordering in the first place was to be able to get it first. what do you guys think? also do they come in red if you go to the store to buy it?

I recently asked the same question and I was told
"no the pre order will still get to you earlier than the in stores, as is the case with apple and thats how thyve always done it with every generation"
"no, people called in apple and they said that if you ordered on oct. 1st.. its still a preorder."

South Park Pre-Order and the GCU 20% off

I was searching, but none of the topics came up with this. I know if we pre-ordered it before it was lost we get the $20, will we get the GCU 20% on new games when we pick it up?

Hi VetRaptor,
Thank you for the question, and thank you for being a My Best Buy Gamers Club Unlocked member. I can provide the answer to your question.
When we announced the Gamers Club Unlocked enhancements, including the 20% discount on new games, we provided an FAQ here on our forum. One of the questions was regarding existing pre-orders. Find the whole article here, but please see below for the answer to your question.
Q: If I have already pre-ordered games, will the 20% off be applied to those orders?
A: This will depend on whether you placed these pre-orders in-store or through BestBuy.com
In-Store:
If you pre-ordered in-store, you will receive the 20% off benefit as long as you are an active Gamers Club Unlocked member when you pick up your pre-order. You will need to ensure your My Best Buy account is added to the purchase when the game is picked up.
BestBuy.com:
If you pre-ordered on BestBuy.com for either Store Pickup or shipping, we are not able to add this benefit to your existing order. You will need to either cancel and re-do your pre-order or return and repurchase the game once it is fulfilled to get the 20% off. To receive this benefit going forward, you will need to ensure that you are signed in to your BestBuy.com account when you place an order and have your My Best Buy account linked to your BestBuy.com account.
Thanks!
Mike|Social Media Specialist | Best Buy® Corporate
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Cancelled pre-order and walked into AT&T and got phone

Today, I cancelled my pre-order for my iPhone 4s 64gb AT&T black model. I was then able to walk into an AT&T store and pick up the exact same model (5 days after the original shipment).
The number one reason is because I do believe there is a lack of communication and openness about what is going. I'm an silver reward member and spend a lot of money with best buy but stuff like this makes me want to reconsider where I send my money.
IMHO, what I think happened is that they had a glitch or something on the 64gb model sku and didn't properly get their order in with Apple. Which is why they didn't receive ANY. It doesn't make any sense that AT&T has a surplus of the model and Best Buy had NONE in the exact same city.
Based upon that, I think they are now going to have to wait for the "second round" of phone shipments and my guess that is 4-6 weeks out.
I also don't buy they don't know when they will get them. Actually, they do know (or can find out). They can call Apple up and say when is my next shipment supposed to be in (just like I'm asking best buy). Apple (or whoever is the ultimate supplier) would have to be able to supply Best Buy with the info they need to inform their customers. That's why I think it's the more likely case that they screwed up their order with Apple on the 64gb models and didn't get it in properly (or on time). Or worse yet, they aren't actively calling Apple up and asking for shipment dates and order dates.

We are picking ours up from Apple today. Ours were the 16g white and 32g black, #1 and #2 preorders for Verizon phones. They supposedly got a shipment yesterday but we didn't get an email once they were scanned. They are not that rare. My guess is they didn't get any for Verizon (just like Sprint).
I agree with the lack of communication. I'd wait it our if they told the truth and even through in an extra set of earbuds or something. Geez, we're silver members too (my husband wanted to get teh points from this sale). Oh well, ,hopefully they will learn from this experience.

In-Store Pre-Ordering

Just visited my local bestbuy [Store 437] and I pre-ordered my iPad 3. Anyone know how long it takes? I know it's dependent on Apple, but how often do Bestbuy stores get shipment from Apple, especially during these times?
It seems like the 32GB Wifi is sold out everywhere!

Hello again CarGuy1,
First of all, thanks for reserving your copy of Sniper Elite III: Afrika with us and for being a My Best Buy Gamers' Club Unlocked member! I haven't personally pre-ordered anything in quite some time, but I fully understanding how exciting it can be to play a brand-new game on its release date. The GCU discount on new video game software is equally awesome, especially if you're looking to purchase multiple new titles.
Although BestBuy.com is generally a good indicator whether or not individual locations will have a given product in stock, we encourage customers to contact their preferred store directly to confirm product availability prior to making a potentially unnecessary trip. Pre-ordered items should also be reserved by in-store personnel as soon as they're listed as available, but it'd be difficult to determine why any confusion would've occurred at the time of your visit without being present on-site. I'd be disappointed too if I found myself in a similar situation, especially if it's a lengthy trip to and from the store.
Have you been able to pick up your copy of the game yet? Are you still in need of assistance?
Aaron|Social Media Specialist | Best Buy® Corporate
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In-store pre-order and pick up

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