In-Store Video Game Pre-order - Should I get email confirmation?

Yesterday I pre-ordered The Witcher 3 for XB1 in store, I have a gamers unlocked account that was used, the cashier said that I should have received an email confiormation of the purchase but I did not, was he incorrect?
Thanks

Hi there Merlin803, 
It is regrettable to hear you may have run into a few hiccups at the store while picking up your copy of the game. With that said, it seems the store was able to address the various issues that arose to get you walking out the door with a copy of The Witcher 3. 
Typically transactions take 15-20 days to post to one's My Best Buy membership, so it would be after this time frame that you should see the $10 bonus certificate for pre-ordering the game posted. If you should not see it after this time frame, please let us know so that we may take a closer look! 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
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