In System Preferences, I click on the LOCK icon, and it says AUTHENTICATING and starts spinning but nothing happens

I'm trying to make changes to System Preference, but I'm unable to do so because the LOCK icon will not unlock. It just keeps saying AUTHENTICATING and spinning and although I wait, it never stops authenticating. I am the ADMIN, so this is not a guest user issue.

Try booting into the Safe Mode using your normal account to see if you get the same thing. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
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Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

This is a little confusing since you say you have forgotten your password and then the system says you have not entered a password. Even with an Admin account you must have a password to install software.
If you are using Mac OS X 10.7 or above, you can change the admin password by restarting holding the Command and R keys, from the menu bar select Utilities, then Terminal. When the Terminal window opens, at the cursor type exactly:
resetpassword
and press Enter. When the Reset Password window opens, select the internal hard drive, and then the user account. Type a new password twice, leave the Hint blank, and then Save. Accept the next dialog that opens, and at the bottom of the Reset Password window agree to resetting the home directory permissions.
Quit the Reset Password window, go to the apple left side of the menu bar, Restart.
And you have a new password for your account.

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

Assuming you have these accounts set up in Mail, open preferences and under Accounts tab, edit the SMTP outgoing server list. Do you have a .mac address in the list? If so, delete it.
Are you using iCloud?
For the troubled account, select the correct SMTP server for that account in the box and check the box to use only that server with that account.

TS1538 I have updated both my Itune and Ipad mini , however, when I click on the device icon (beside itune store), it disappear. Why does this happen?

I have updated both my Itune and Ipad mini , however, when I click on the device icon (beside itune store), it disappear. Why does this happen?

I'm not sure why this would happen. But I think I did see another post a week or two ago about this. Have you tried rebooting your computer and resetting your iPad.
To reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Hi everyone, I was wondering if someone can help me. I recently got my first ever Ipod. It's the new Ipod Nano 7th Generation. I have tried to synchronise it with Itunes but it says "Connected, Eject before Disconnecting" but nothing happens.

Hi everyone, I was wondering if someone can help me. I recently got my first ever Ipod. It's the new Ipod Nano 7th Generation. I have tried to synchronise it with Itunes but it says "Connected, Eject before Disconnecting" but nothing happens. I have tried uninstalling & re-installing Itunes but this didnt help.
Does anyone have any ideas?
Thanks for your help.

I think the problem is that the iPod got set to Manually manage music and videos. It needs to be set up for automatic syncing again. Just unchecking that Manually manage music and videos setting does not do it.
In iTunes 12, select the iPod in iTunes (using the device button), so that you see the iPod's "management" screen. In the sidebar (along left side of screen), there are two headings (Settings and On My Device). Under Settings, click on Music. To the right, you see the iPod's Music screen, where you tell iTunes how to sync songs to the iPod.
Check the box at the top for Sync Music. That turns ON automatic syncing for music. Below that, choose the option to sync Entire music library (assuming your music library fits completely on your iPod). Otherwise, you can choose the option to sync Selected playlists, artists, albums, and genres and make your selections below. Then click Apply.

I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly)

I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly when i sync it)
I dont know why this happens.

Unfortunately, "because and error occured" doesn't give you much to go on. Some general things I would try if you haven't already:
Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them. Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas.

I cannot download the free trial of Lightroom. In my screen it says that it is downloading but nothing happens.

I cannot download the free trial of Lightroom. In my screen it says that it is downloading but nothing happens. I am trying for more than one hour now.
I am using windows 8 and turned off my firewall from windows and kaspersky. I don't know why nothing happens when i click to download. I used internet explorer, chrome and firefox. Please help me.

Joris1983 you can download the installation files directly from Creative Cloud Help | Download, install, update, or uninstall apps.

I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?

I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?

If it's in the purchased page and doesn't download, you should contact Apple.

I a owner and administrator. I can't change any file permissions. Help tells me to 'get info' on a file, them click on the lock icon to enter password. The lock icon is not present on any files I 'get info' on. How can I change permissions

I attached an external drive to my macbook pro for backup purposes. I found that the device is 'read only' for me. I read that I could change permissions by selecting 'get info' for a item and clicking the lock icon to submit my password. The lock icon is not displayed on any 'info' window for any file on my macbook, much less the attached drive. I am the only user and administrator as far as I know. What steps can I take to change permissions? Thanks. My 1st post.

How can I tell? The 'get info' window has no lock and under sharing and permissions, on says 'you can only read'. I did a get info on the Macintosh HD and it had a lock on it but said I could only read, for what that it worth.

I just bought a new battery for my MacBook but when I click on the battery icon it is says no battery available. Why?

I bought a new battery for my MacBook today. I put it into my computer, but when I click on my battery icon it says no battery availble. I would like to know why?

Hi....
Try restarting your Mac ...
"Keep in mind that once the new battery is inserted, you will need to press the power button to start up the computer."
From here > MacBook Pro: How to remove or install the battery
If it restarts ok the battery icon should be available from the status menu bar.

I suddenly started getting redirected when I click on my Firefox icon. Page says "Paypal and Firefox Simple promotion!" Paypal says it isn't theirs. I can't seem to get past this. I am afraid this a Trojan redirect or keystroke copier.

I'm not sure how or when it happened but whenever I click on any Firefox icon on my desktop, I get redirected to what appears to be a Mozilla Firefox page but there is a window on the screen that says "Paypal and Firefox Simple promotion!, Did you know that Mozilla Firefox is the most safe browser? Paypal trusts Firefox! Login to your paypal account using Firefox today and get 25$ promotion on your balance by next month!
* This promotion valid only for VERIFIED account holders
* You can register a new paypal account and get verified now.
* Always proceed to Paypal by securely typing www.paypal.com in your browser.
then a button to click that says "contnue with xxx.xxxxxx.com"
this is where the button is for the url I was originally trying to get too.

Do a malware check with some malware scanning programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

When I click on links in my emails, I want firefox to open them, but nothing happens, how do i get it to do this.

Google chrome installed itself on my computer by mistake, and started opening up when I clicked links in my emails. So I uninstalled G.Chrome. But now when I click on the links in emails, NOTHING happens. How can I get Firefox to again open up those links when I click on them.

I have been having the same problem. Links work in Outlook for both Chrome and IE but not Firefox. I have tried a number of things including restarting my computer, editing the registry etc. Oddly, when I edited the registry, the links did work for a while but then I proceeded to get the same error as before.

HT5457 can anyone share more info about the Passbook feature. seems like it would be useful, but nothing happens when i try to launch it on my iPhone

how do you use the new passbook feature that appears on your iPhone with the new iSO6? i cant seem to get it to launch, i have no ideas how to use it, it seems like it would be a great tool, HELP!

You need to download apps that are compatible with passbook. There are less than 20 available right now I'd say
Such as:
Target
American Airlines
Fandango
Ticket Master
If you click the link to the app store through passbook and get an error, use this article to fix it: http://www.macworld.com/article/2010185/fix-passbooks-app-store-error-in-ios-6.h tml
You can also use this site: http://www.passsource.com/ to create your own cards such as Blockbuster card, petco card, petsmart card, etc
To add to passbook once you've downloaded compatible apps try the following:
So if you have the target app you need to go into the target app > my target> mobile coupons > scroll to bottom of page and click "add to passbook"
My assumption is that you need to add things to passbook through the target app or american airlines app and so on.

I am trying to install 10.4 fresh onto a brand new hard drive, it is in my old macbook. When I start up the computer I hold down "C" just like all the guides tell me to and I get a flashing folder. The disc is spinning but nothing happens.

I have also held doen the "control" key and nothing happens. The reason I am replacing the hard drive is because the previous hard drive gave me the same flashing folder and wouldn't open up to disc utility when I put in the tiger install disc. I am more of a windows guy and don't know much about mac's.

I have done both. When I hold down the "C" key it pauses for a few seconds while the cd spins and then the flashing folder icon appears.
Could be you have the wrong cd/dvd. The mac will only boot a supported cd/dvd for your machine. The flashing question mark indicdates your machine could not find a valid os.
When I hold down the "option" key for the startup manager the cursor comes up and moves but the actually manager doesn't come up no matter how long I leave the laptop on.
Not sure. Could be your machine does not support the startup manager. You would think the machine would ignore the key.
Where did you get the dvd? What is the number on the DVD?
What machine do you have anyway?
This site provides more information, but lacks security.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
or
This site provides more information, but lacks security too.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html
( hint by K Shaffer )

My iTunes on my Mac won't open. The dreaded colored wheel of death keeps spinning but nothing happens. When i hit force quit it shows iTunes as "not responding". Help please.

Help. When i open iTunes the dreaded wheel of doom keeps spinning but itunes wont open or allow me to do anything. When i force quit it shows itunes as "not responding".
Help!

You need a firewire cable (6 pin to 4 pin). These are very cheap online if you Google, or you can find at Radio Shack etc.

In System Preferences, I click on the LOCK icon, and it says AUTHENTICATING and starts spinning but nothing happens

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