In the middle of an update / sync the process stalled - the phone has a black screen

my phone has been rendered useless - because during an update / sync it stalled. HELP

If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/

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TS4006 my daughter has dropped her 2 week old ipad 2 whilst talking to a friend on skype, now the ipad has a black screen but has some back ground light , i have tried resetting but nothing happens , can any one suggest other options

My daughter has dropped her 2 week old ipad 2, it has a black screen with a little back ground light, but will not turn on . i have tried resetting and holding both the reset and sleep buttons down with no responce , can anyone suggest something else i can try please

Take it to an Apple Store.

HT1212 How can I zero the password on my iphone from me itunes account? The phone has a smashed screen and I want to back it up before I replace it but none of the sliders are working due to the smashed screen?

My iphone has a smashed screen and my laptop which it was connected to has died under warrantee and been replaced. I am going to replace my iphone but want to back it up first. Unfortunately the screen wont work and there is a password on it meaning I cant access it from my itunes account on the new laptop. How can I disable the password from itunes and back up the phone. It wont turn off or activate any sliders.

You can't disable the password. If you could, what would be the point of having one?

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

The phone has been updated. Now insists on 'restore'. This will lose all the contacts. Help!

The phone has been abroad for 4 months using a local sim card. Now home, it has been 'updated' from itunes and now insists on 'Restore'. This will delete all contacts. Backup unavailable, the screen shows only the sign to plug in to itunes. Have tried turning off and on. Same.

Although contacts are included with your iPhone's backup along with a significant amount of other data which is updated by iTunes as the first step during the iTunes sync process, contacts are designed to be synced with a supported address book application on your computer. Not a good idea to depend on your iPhone and your iPhone's backup or on any cell phone along for your contacts, which can be lost or stolen, or suffer hardware damage from being dropped in water or liquid, etc.
How do your know your iPhone's backup is unavailable?

Hi, I was given an iphone 3gs. Upon trying to sync with itunes I discovered that the phone has actually been jailbroken. I cannot get my iphone to work at all now. Does anyone know what to do?

The phone has given me a 1015 error - unknown error has occured, during the firmwre comfirmation.
We have tired the tricks with holding the home button down for 10 secs etc, we have tried installing a number of different versions of itunes, but no joy.
We did do a backup of the phone before trying to sync it but can't re-install that either.
I have been told the only way to get the phone functional again is to re-jailbreak it, do a back up of that and try to udpate back to the apple IOS from there but the phone is not responding.
It turns on, and is in emergancy mode only, wehn I put hte sim in it's not recognising it, all it wants is to connect to itunes, which it wont do when you try.
I don't know what to do try next, at a dead end here.
I don't want a jail broken phone, I just want it to function like its meant to but at this stage I will settle for a phone that works at all.
Any suggestions,,,,,,,,, anyone??
Thanks for reading and considering my problem.

Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

My iPhone 4s screen is cracked and can't slide to unlock it. Several of the icons are not working as well. Is there a way to recover my photos if the phone has never had a back up or synced with another device?

My iPhone 4s screen is cracked (due to being dropped) and I can't slide to unlock it. Several of the the icons on screen will not work either. Is there a way to recover my photos if the phone has never had a back up and never been synced with another device?

kitts1979 wrote:
My iPhone 4s screen is cracked (due to being dropped) and I can't slide to unlock it. Several of the the icons on screen will not work either. Is there a way to recover my photos if the phone has never had a back up and never been synced with another device?
No in order to backup to iTunes, you would need to unlock your phone.
In order to import pics to your computer you would need to unlock your phone.

I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. Help!

I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. I have been doing it for last 12 hours. Help!

Thanks for your reply Michalo. I am in India and here Apple care does not work on Sundays. I have been without my phone for the entire day. Perhaps tomorrow will bring some respite. There is not solution to "error (-1)" on any forum it seems. I found one forum which suggested use of Tiny Umbrella. Any idea about that?

My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.

My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
Will not show up in safe mode, will not show when started from Windows 7 DVD.
I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
Can see the PC volume from Mac side with files.
I've looked at all the online solutions so far and have tried most of them without success. Please help!
Specs:
2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
Model Name:          MacBook Pro
Model Identifier:          MacBookPro5,2
Processor Name:          Intel Core 2 Duo
Processor Speed:          3.06 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          6 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBP52.008E.B05
SMC Version (system):          1.42f4
Serial Number (system):          7302300GANE
Hardware UUID:          B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
Sudden Motion Sensor:
State:          Enabled

EDIT: RESOLVED
For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
Specifically, the posts by Dunsany and valkyr did the trick. I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally. I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again. I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time. Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black. I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
Hope this helps someone else!

HT201210 I had an update message on my phone and I clicked yes to update. Now the phone has a picture of itunes and usb connection, but can't be used.

I had an update message on my phone and I clicked yes to update. Now the phone has a picture of itunes and usb connection, but can't be used. itunes says I have to restore my phone, but will lose all the data. Is there anything else I can do? I really don't want to lose all my pictures and other data.

It's in recovery mode. There is nothing left on the phone at all. If you didn't back it up before you started, your data is gone.
you have no choice but to restore at this point.

How do I recover a deleted text message if the phone has never been backed up/synced

How do I recover a deleted text message if the phone has never been backed up/synced. Yes, I know, I know I should be backing up/syncing my phone . . . but that hasn't been yet. So, can I still find the deleted text message? If I sync for the first time will it also sync deleted messages?

Asking exactly the same question a second time will NOT get you a different answer.
You can not recover that which has been deleted and was never backed up.

I have just updated my MBP to Maverick OS. I am unable to shutdown or log off. When i press the shutdown button, a black screen appears which goes off on pressing any key. The shutdown or log off dialog does not appear. Your kind help is much appreciated.

I have just updated my MBP 17 / retina display to Maverick OS. I am unable to shutdown or log off. When i press the shutdown button, a black screen appears which goes off on pressing any key. The shutdown or log off dialog does not appear. Your kind help is much appreciated.

The button response has changed.
Short press : sleep
Medium press (2-3 sec) : restart, shutdown, sleep dialog
Long press : force shutdown. (Same as before)

Help. My home button doesn't work. I've to press it several times to get it to function. The phone has 4 months. I've already update software, restarted and calibrated it. I was thinking to go to the service. Has 1 year hardware warranty. Suggestions?

Help. My home button doesn't work. I've to press it several times to get it to function. The phone has 4 months. I've already update software, restarted and calibrated it. I was thinking to go to the service. Has 1 year hardware warranty. Suggestions?

There's another thread with similar problems.
https://discussions.apple.com/thread/2595841?start=510&tstart=0
I wouldn't suggest it though, since it may void your warrantee. Apple will replace it if you bring it in. The genius bar guys aren't too bright, well most of them. But they'll go through the usual diagnosis steps then issue you a replacement if they have them in stock.
I have to admit, Apple has one of the best replacement services that I've ever experience. If you're familiar with costco, the return/exchange process is very quick and painless.

After applying update my apple tv2 will randomly go to a black screen that lasts for a few seconds. When it gets back to normal after a few seconds it acts like the video never stopped since its farther along in the timeline. This happens with all video c

After applying update my apple tv2 will randomly go to a black screen that lasts for a few seconds. When it gets back to normal after a few seconds it acts like the video never stopped since its farther along in the timeline. This happens with all video content wether its from Netflix or streaming from my iTunes library

You might try restarting the Apple TV by removing ALL the cables for a 30 seconds. If that doesn't help try using another HDMI cable.

HT4623 I was updating my iphone 4 to ios6 but the phone has entered recovery mode, have i lost all my data

I was updating my iphone 4 to ios6 but the phone has entered recovery mode, have i lost all my data.
How do i find out if my picture were backedup to the icloud

Did you fail to make sure that everything was on your computer before updating?

In the middle of an update / sync the process stalled - the phone has a black screen

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