In UCCE TCD table how to indentify inbound and outbound call records.

Hi
I'm using TCD table to build custom report. I would like to know is there any flag to differentiate Inbound and outbound call records in TCD table.
Please advice.. I would be much appreciated.
Thanks
Regards,
Param

Hi  Geoff and David
Thanks you very much for your reply.
I have used "PeripheralID" to classify the call.
Thanks
Regards,
Param

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