In which way is the language choosen?

We created a BSP-Applikation some time ago and it's on customer site for some years now. A customer is wondering about the language selection in his system.
If a user logs on the Applikation in a language where no translation exists he is getting the OTR-texts in German. He expects to get the texts in English. In his meaning the issue is caused by the fact that the OTR-texts have their original language in German. I don't think that's causing the issue.
His system has standard language English so I would assume that the texts are displayed in this language if they are not translated.
Does anyone know how the automated language selection in BSP works when the choosen language is not installed?

I would assume that when the application was first developed the developer logged on in language DE and created the OTR text. So the default language of the OTR texts would be DE. The texts might not be maintanied on EN.
For further clarification read this thread. This is more like similar Issue.
Re: OTR: danish users see german, not english
Amandeep.

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Thank you for your answer ... but read the full summary next time please...
For other people that have the same problem, I've figured it out by now:
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In which way is the language choosen?

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