In Workspace the "explorer" menu under "Navigate" does not appear

When users are logging into Workspace, they can not see the "Explorer" menu under "Navigate", and are therefore not able to browse the reports.
The admin can see the menu

Check the users have both viewer and explorer roles:
Check out Appendix A in the Hyperion Security Administration Guide (9.3.1 version):
http://download.oracle.com/docs/cd/E10530_01/doc/nav/portal_1.htm

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