In XI pro, exporting PDF to Excel problem. Excel columns and data are not properly aligned. Help?

I used 30 day trial of Acrobat XI and all the functions work perfectly. But, when I buy the program (either download or disk) my PDF that export to Excel is not working. The excel columns and data are not properly aligned as they should be. The Trial version aligns everything perfectly. What is happening? I use a MAC 10.9.5. But this shouldn't matter because the trial version works perfectly. Can anyone help?

just found out that this is posted in the wrong section.

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I just bought my export pdf but if I sing in and enter in my plan I
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In XI pro, exporting PDF to Excel problem. Excel columns and data are not properly aligned. Help?

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