Inability of the staff to deal with the problem in the phone

Question

I bought the experia z1 in February 2014 . The phone was supposed to be waterproof.  I used it while standing on a rock againt which waves striked and their were splashes of water. I was cautious that the guard of the charging port was closed.  After that the phone was working absolutly fine until it ran out of charge and den switched off. But when i charged the phone and tried to turn it on , the phone didnt switch on at all. I was also simultaneously also using a samsung galaxy s4 there which does not claim anything about being waterproof and is still working absolutely fine. I took my experia z1 to the service centre in jodhpur, india, where the the staff was extremely rude and non cooperative,  dey at first even denied dat experia z1 was a waterproof phone . Despite my repeated reminders no action has been taken. The last time i went there, they said they were going to send it to a higher centre as they were not authorised to open the set . I was waiting for the response and aftr 5 days when i called them again to know the progress i was informed that the set hasn't been sent to any higher centre at all, also then i was told that they cannot do anything about the problem. Pls look into the matter..

Answer 1

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you raise this with your local support team to check status and how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/
 - Official Sony Xperia Support Staff
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