Inability to maintain facetime connection on iphone4 unactivated phone

I have an iphone4 that has been deactivated for phone use; however it still should work for imessage and facetime per Apple and it has for over a year.
Now all of a sudden, I lose imessage and Facetime.
After using all of the trouble shooting tips, still no luck.
As a last resort after rebooting, turning the phone off and on numerous times, and turning airplane mode off/on, the imessage off/on, the facetime off, on, the phone off/on...I tried one more item.
I did a soft reboot - holding down the on/off and the home key at the same time and I am happy to report that the Imessage now works.
However, FACETIME connects and then the connection failed message appears and the call drops.
Any ideas as to why the FACETIME does not work - it has worked for over a year and now suddenly we lost the Facetime and Imessage. But thankfully, the Imessage is restored but not Facetime. Is the phone defective or is it a setting or another type of reboot - is there a way to tell?
This phone is only used by my 79 year old father to contact his 10 year old great grandson via Facetime and his mother sends him an Imessage to give him the okay to call via Facetime.
Any sincere help would be greatly appreciated.
Thanks

I went to Apple and they fixed my IPHONE4 - they did a complete reset/restore. Back in business as I had done everything else possible in the manual to correct the issue. Be sure and back up data either on icloud or somewhere to keep you from losing contacts, photos, etc.

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Inability to maintain facetime connection on iphone4 unactivated phone

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