Inability to verify new/reset BB ID on Q10 using same email address
Hi
Please help: SOS!
BB Q10 user religously backing up device data on my MacBook Pro at least monthly, most recently on 1st December.
Was prompted later same day to verify my BB ID. Input wrong Password then in process of resetting it ended up also resetting my BB ID that was first created on 8th August 2012 using same email address, as the 'Your BlackBerry ID has been created' subject email is in my same email Inbox from both dates (8th August 2012 and 1st December 2014).
Since then I am unable to -
> Verify my same email BlackBerry ID on my Q10 persistently receiving error message: 'You can't sign in with a different BlackBerry ID on this device. Sign in with the original BlackBerry ID used on this device:'
> Make any more recent backup of my Q10 data due to BlackBerry ID mismatch between the device (unable to verify) and BB Link (signed on with my email BB ID) running on MacBook Pro
> Restore the 1st December 2014 backup on my Q10
Therefore, in a bind as I have a ton of critical contacts plus nearly 1500 precious photos on my Q10 that I canNOT afford to lose; thus reaching out to the support community for praying to God a breakthrough solution.
Since the same email address pulls any potentially, albeit unlikely, discrepant BB IDs together that may be duplicated on record there should be hopefully a way out for me to regain data backup / restore control over my Q10 device.
I have been a happy BB user for well over a decade but my struggle all day today to get out of the ID bind leaves me deeply disppointed in ebsence of a straightforward yet secure solution to such presumably common issue faced by many.
Thank you in advance for your expert attention and professional support.
Kind regards
NaderH
outside_the_box wrote:
Does it show in settings/BlackBerry ID that your email address has been confirmed?
Well, I've asked that twice already... third time won't hurt!
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