Inaccurate print colors

I use both Lightroom 3.2 and PS-CS5, both in 64-bit mode on WIndows 7 platform. I cannot get prints from Lightroom to match what is on my calibrated monitor (Use Spyder 3 Elite). All prints are on an Epson 4800 Pro, on Epson Premium Luster paper, using the correct profile. Same files printed from CS5 match what is on the screen perfectly. If I export from LR to CS5, the prints work fine. From LR, the prints are about 1 stop darker than on the screen and there is a distinctly blue cast. My photos are corrected with a neutral gray card and look great on the screen.
I have done all the usual things... Use the correct print/paper profile, color management by software only, not the printer. Settings are the same across both LR and CS5 platforms. I have re-loaded the printer driver from Epson.
Any suggestions??

Just as a sanity check, can you please post screenshots of (1) your Print Job settings in LR's Print module, and (2) your Epson driver settings?

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I don't have that printer and I'm not on Mac, so someone else has to step in there. Generally a green/magenta cast indicates none/double printer color management. But then I don't know what you mean by "slight".
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View Solution.

Hi CMBoston,
I understand you have not been able to print anything in color, and that you see a piece of cellophane tape inside. I would like to help you with this.
Please use the following document to troubleshoot the quality issue you are experiencing; Troubleshooting Print Quality Issues.
The cellophane tape inside the printer should only be removed if the setup guide instructed you to; otherwise, it is part of the inner mechanics.
I am not sure of the return policy where you bought the printer so I can not answer whether or not you can return the printer, but I can tell you that HP printers have a 1 year manufacture warranty. If you are still experiencing issues after following the steps in the document, call HP. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
I hope this information resolves your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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