Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
But this account don't have a history and my balance is BRL0
How I do to redeem my credits for that account? BRL22.15
atts,
Rafael

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

Inactive skype credit

I have skype credit for phone calls and it is telling me it is inactive, how do i make it active to get my credits or has skype taken my money.

here's how - https://support.skype.com/en/faq/FA10378/how-can-i-re-activate-inactive-skype-credit
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Skype credit inactive

i just paid for 2 subscriptions, one a unlimited and the second was for an international number, the american number doesn't work, (my friend tried calling it), my account won't forward my calls even though i changed it to do so and to say the least, it asks me to buy more creadit to call... I only got this credit to call and i only just found out that the unlimitted is capped, it said nothing about a cap when i looked into it... HELP!!!!!

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

Skype Credit inactive alert.. but NO credit available to activate

I received an email alert stating my credit would become inactive, so I sent an SMS to keep it alive.But yesterday I had another email telling me my credit had now become inactive and needed re-activating, Logging back in to re-activate it tells me I have 'no credit to re-activate' ??????? Where has my credit gone?

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
With the expertise of Skype users, like me and you, it's no ordinary community.
You've got questions, we've got answers - see what the community can do for you!

I was sent an email about Skype credit, but have n...

I was sent an Email telling me they had found some credit when went to see told got nothing SO WHY,tell me i have when havent.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, 1step..., and welcome to the Community,
Your report sounds like your credit balance slipped into inactive status. Please see this FAQ article for more information and next steps:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit?
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
Need more help?
FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Yet another theft of Skype credit

Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.

soakedfrog wrote:
Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.
https://support.skype.com/en/faq/FA10378/how-can-i-re-activate-inactive-skype-credit, it may be possible that their emails are diverted to your spam or junk folders.
and just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

HT2534 ummm, we don't have the none button to select for our payment type, how can you set it up without that button or a credit card??? apple isn't doing to good of a job so far and i'm not impressed

Hi, I'm setting up an account for my brother, but apparently we need a credit card. Neither of us own one and the system won't let us continue without one. Now I know that there's supposed to be a none selection, but it won't appear on ours. How can we continue if we don't have a credit card or the none selection button??? Help us please!!!!

When I created a new account on my computer's iTunes yesterday, I first logged out of my existing account. I then found a free app in the store, clicked on it's free 'price' to 'buy' it, clicked on 'create Apple id' and filled in details about the new account and which gave me the option of 'none' for the payment details - clicking on the 'verify' email that I received then allowed me to download a free app.
That is the process that you are using when you tried to create both new accounts ? The instructions won't work on existing accounts (even if the account has only been partially created), and you are in the country that you are trying to create the account for ?

How do I get the none button to pop up so u don't have to have a credit card for apps? I owe nothing for apps from Apple, NOTHING!? And it still does not show the option "none". If it helps the card I have is a debit.

How do I get the none button to pop up so u don't have to have a credit card for apps? I owe nothing for apps from Apple, NOTHING!? And it still does not show the option "none". If it helps the card I have is a debit.

I'm happy you figured it out and just try to keep in mind that not everyone you talk to at support will give the same advice or have the same knowledge. Just like those who contribute to these forums. Sometimes Google is your best friend.
I agree that Apple could probably make it easier, but as of yet prefer security over freedom. (sound famaliar?)
Anyway, if you choose to do so, you can leave feedback here:
Apple.com Feedback
Apple Support Feedback
Developer Feedback
Product Feedback
QuickTime Feedback
Search Feedback

You do not have any Skype Credit to reactivate

I got an email that my credit is inactive and that I can reactivate it. But when I go to the reactivation web page, I ge the message "You do not have any Skype Credit to reactivate". My Skype account is [Redacted for privacy]

Hi, Peter-Konstanz, and welcome to the Community,
When I read messages such as yours, I pause to wonder, might you have another Skype account to which the e-mail was referring? Please double-check that the account dashboard you signed on to is indeed the account where the credit was purchased and that needs to be re-activated. I realize this sounds ridiculous, however I have done things like this before -- so I thought to ask.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT2534 I have already set up an Itunes account, but it says that i need to review the account. I guess i am not finished setting it up yet. I don't have a credit or debit card, and now i can't figure out how to put in 'none.' How do I do this??? Pleaase

I have already set up and Itunes account, but it says that i need to reveiw the account. I guess i have not finished setting it up yet. But when i go into the payment information it says that i need to fill out the type of credit/debit card that i have. Well, i don't have one! How do i put that i have 'none?' it doesnt even have a 'none' button. PLLEEAAASseeee help me!!! Please:)

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

Every time I try to download a free or paid app or in iTunes it asks me for a credit card. (Which i don't have one) How can i download free apps without a credit card and not reset my apple ID? I already put in 20$!!!!!

Every time I try to download a free or paid app or in iTunes
it asks me for a credit card. (Which i don't have one)
How can i download free apps without a credit card and not reset my apple ID?
I already put in 20$!!!!!

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
 Cheers, Tom

I have gotten a giftcard for iTunes and I want to spend it but before I had a credit card giftcard and I spent it all and now I don't have a credit card and I just want to use thee iTunes one how do I delete the card on my iPhone

I have gotten a giftcard for iTunes and I want to spend it but before I had a credit card giftcard and I spent it all and now I don't have a credit card and I just want to use thee iTunes one how do I delete the card on my iPhone

Hello Clancbelle,
It sounds like you have a credit card saved to your Apple ID payment information and you would like it to be removed from the account and set the payment method to None. You should be able to do this with the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Changing your payment information using an iOS device
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap your Apple ID. (If you aren't signed in, enter your Apple ID and password and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when you're finished.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Inactive Skype Credit - I don't have button to rea...

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