Inappropriate Flashing of "New Call" icon in BT Co...

Forum Help,
I have recently purchased a BT converse 2300 'phone which works as expected in every respect except that the New Call icon flashes inappropriately if a call is answered at an extension.  My understanding of the New Call facility is that it is intended to advise the user of missed calls.  However, this feature is largely masked if the New Call icon comes on inappropriately as in this case. Whereas the New Call icon should only be displayed for unanswered calls this useful feature is obscured by the inclusion of calls answered at an extension.  As a consequence of this the individual deletion of each extension answered call is necessary if the facility is to display an uncorrupted record of missed calls during one's absence.  
Has anyone else experienced this problem? If so I would be grateful for your advice.   

See http://community.bt.com/t5/Phones/Graphite-2500-how-do-I-stop-new-call-appearing/m-p/510499#M17626
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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