Inauspicious Start with Imac

I have been trying to help my parents with a brand new Imac (purchased today) and we have two issues
1) Firewire and Ethernet connection between old Imac DV and new Imac doesn't work. I have done the standard recommendations to pull wires, but the connection still doesn't work. How do I check either machine to see if the firewire connection is operational, when I dont have any other firewire component? How do I turn off all extensions on the old mac, except for the firewire?
2) 20 minutes after starting the Imac, we upgraded to Leopard. After upgrading IMovie fails to start and gives an error about some nsinternal inconsistency. What is wrong?

1. What system are you running on the old iMac? It sounds like you are running OS9.
For OS9, Go to the Apple menu(upper left hand corner) and select Apple System Profiler. Under the list of hardware you should find Firewire but since I have not an OS9 system in front of me, I don't remember exactly where.
For OSX: Go to the Apple menu in the upper left hand corner, select About This Mac, and click on More Info...
2. The problem has something to do with the upgrade. I have been seeing this problem a lot and it's best to go back and do an Archive and Install of Leopard rather than just an upgrade. When you select the drive to install to click on options and check the boxes that say Archive and Install, Preserve User and Network settings. However now that you have the problem you might still have to re-install the iLife apps from the 10.4 install disk.

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Refurbished models have a different order number. Replace the F with an M and see if the specifications listed match your computer’s.
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Hey terremo,
Thanks for the question. From the information you provided, it sounds like the iMac is successfully turning on, however video is not displayed. These symptoms can usually be isolated further by the troubleshooting steps in this article:
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http://support.apple.com/kb/HT1573
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Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Open System Profiler and report what you find displayed for the Model Identifier.

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You are probably going to want to upgrade your memory (RAM). While 2 GB is the stated minimum, realistically 4 GB seems to be the consensus minimum. More is better.
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Crucial
Other World Computing
Check to make sure your applications are compatible. PowerPC applications are no longer supported after 10.6.
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Click here and follow the instructions. If the computer was running Mac OS X 10.6.8 or earlier and you reach the third set of steps, insert a Mac OS X install disk.
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What Disc (CD) is in the Optical DVD Drive...?
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I am not very familiar with iMacs. When I turn this iMac (g5 i think) on you hear it start up but no visual besides blank grey screen.

Then a tiny folder with a face and a question mark flashing comes up. It will not read the discs I was given for Software Restore. I was wondering a few things:
1. How can I find serial number? The foot does not have it because its broken. I cant get it to start up, so how can i get this info?
2.What Software Restore disc do I need to use?
3. Is there any way I could restore it from a USB flash drive? How would I do this?
Please help I know I sound pretty stupid but I want to learn since i am unfamiliar with iMac.
Thank You!!

It sounds like it can't find a valid operating system. How old is this computer?
To boot from optical disc typically you insert the disc, then power up while holding down the C key. If the discs still won't work we'll need more details about the computer and disc.
G5s won't boot from USB.
Also try: Startup Manager: How to select a startup volume - http://support.apple.com/kb/HT1310

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Hello Kavans,
Thank you for the details of the issue you are experiencing with your MacBook Pro. I recommend reviewing the following article for this issue:
Mac OS X: Why your Mac might not sleep or stay in sleep mode
http://support.apple.com/kb/HT1776
Thank you for using Apple Support Communities.
Best,
Sheila M.

Do you think the intel based macs will start with the iMac?

do you think the intel based macs will start with the iMac? or the mini? or a tower?
when are they suppoed to be ready theoretically anyways?
just curious...
chaz

Hi iSMH;
According to what Steve said in his keynote address on the Migration to Intel, so I think this is not speculation, they will start with the Mac Mini and iBook with the release being sometime during the summer of 2006. The rest of the line will foloow later with the Powermac being released sometime during the second half of 2007
Allan

Inauspicious Start with Imac

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