Inbound Calls-Non-DID

Question

I only have a single DID number for my Lync environment. I have configured the extensions for all users in for format of tel:did;ext=xxxx  I also have my automated attendant as an extension as well.  so to be clear no user has the DID number. 
All numbers have an extension. 
I need to have the main DID to go to the AA.  I read that I needed to create a pool scope dial plan.  I have done that but when I try to dial my DID it never connects.
Here is my nomination rule for my dial plan
^(1xxx7xx0394)$ --> +1xxx72xx0394;ext=1000
translation
+$1
I have not seen a clear example of how to get a single DID to work with Lync using only extensions with Exchange UM

Answer 1

You don't need to create a pool dialplan for this.  If you've already got a global or site-level dial plan it will work.  Your normalization rule isn't all that clear, but your rule should look like this:
Pattern: ^1xxx7xx0394$
Translation: +1xx7xx0394;ext=1000
This assumes the incoming number comes in EXACTLY as shown.  If the incoming number already has a plus sign in front, then you need to get rid of it, because Lync won't normalize any number that has a plus sign already there. 
Once you have your normalization rule setup, you need to use the OcsUMUtil.exe program (found in %CommonProgramFiles%\Microsoft Lync Server 2013\Support) to create the AA object for Lync.  Make sure the TelURI is set to +1xx7xx0394;ext=1000.  
If you've done all this right, it should work like a charm.
Ken Lasko | Lync MVP | http://UCKen.blogspot.com |
http://LyncOptimizer.com