Inbound email - delete attachments/content?

We are using ERMS to process inbound mails. Occasionally, agents will receive unsolicited attachments which we would like (from a legal point of view) to remove from the email.
Is there a standard solution to allow for specific email attachments to be deleted?
BR
Sham Haque

I managed to delete the physical attachment
inbound emails and their attachments are handled by KPRO (Knowledge Provider) - the field SOOD-EXTCT has the value "K" for these entries
KPRO handles storage and access in quite a well documented fashion - if you know where to look!
I found these 2 resources online:
Document Management with KPro - SAP Knowledge Provider (BC-SRV-KPR) - SAP Library
There is a list of FMs including one called SDOK_PHIO_DELETE.
To get the PHIO ID, I followed the guide here:
SAP Content Management - Link between SAP Objects and originals - Product Lifecycle Management - SCN Wiki
I hope this is useful for someone else - and gives us a starting point for creating a custom report

Similar Messages

Counting inbound emails (including those automatically deleted using ERMS)

Hi all,
I have a requirement to be able to count all inbound emails in SAP CRM (5.0). This includes all emails that have been automatically deleted using ERMS after the creation of an Interaction Record and Service Ticket. Can anyone think of an easy way of doing this in SAP CRM? The Email Workbench and Agent Inbox do not display deleted email Workitems. The best option that I have been able to come up with is to export the Workitem Selection Report from transaction SWI1 into a spreadsheet and filter column Workitem ID for unique entries. Does anyone know of a better way of achieving this?
Thanks,
Onkar.

By using POP3, mail is automatically deleted from the server once downloaded by the client without further user intervention (granted, not immediately due to BTYahoos recent non-standard implementation of the POP3 protocol). By contrast, the whole point of IMAP is that mail is left on the server to be available to multiple devices and requires user intervention to delete. Why would a system which is designed to be used for leaving mail on a server be recommmended to someone who wished it to be deleted? If you wish to be pedantic, I agree the OP didn't ask for mail to be automatically deleted, but then nor did he specify immediate deletion either. I interpreted the request as the former, you the latter. Perhaps if we understood the underlying reason why he wished the mail to be deleted in the first place it would help in providing a solution.
There seems to be a recurring theme on this forum to promote IMAP as a universal panacea to overcome all mail problems which is diverting attention away from fixing BTYahoo's broken POP3 servers which have to my knowledge at least 4 problems. Two are deliberate by BTYahoo, lack of secure login and moving read items to the Trash folder temporarily before deletion. Two are faults which they seem either unable or reluctant to fix, intermittant authentication problems and inabilty to download even modest sized attachments on a slow connection.
Correction, he did ask them to be deleted automatically.

How do I delete attachments from an email

Hi, can somebody tell me how I delete attachments on an email, but keep the body of text in the email. My email is saved on a server through an IMAP account
powerbook g4 Mac OS X (10.4.7)

If you select the message on the Inbox list, or open the message, you can then go to the Message menu of Mail and select Remove Attachments.
Bob N.
Mac Mini 1.5 GHz; iBook 900 mHz; iPod 20 GB Mac OS X (10.4.7)

Recently my iPhone 4 has started to delete the content of messages as soon as I open them and also is changing the names of some of my contacts from the name that I give them to their email addresses and all of this is without any input from me help!

My iPhone 4 has started to delete the content of messages automatically as soon as I open them and is also changing some of my contact names from their names to their email addresses. Help!

I've had the same problem with the names being changed to email addresses.Did you ever find out how to stop this ?

HT5622 When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone. I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?

When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone. I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?

Yes, but be sure she is on a separate iCloud account with a separate ID before deleting anything. Be sure there is nothing that you want to keep on your device too. When you delete the data from iCloud it will be deleted from all devices signed into the account. Then you can delete the data from the existing account by doing the following:
To delete the contacts, go to iCloud.com from your computer, log into your iCloud account and open Contacts, click on All Contacts on the left, to the right click on any single contact to select it, click on the Actions (gear shaped) icon at the bottom left and choose Select All, then press the Delete key on your keyboard.
For Calendars, open the calendar on icloud.com, click Edit on the bottom left, then tap the minus sign to the right of each calendar to delete it.
For Notes, open notes on icloud.com, click on each note on the left, then click Delete at the top to delete it.
For Reminders, open reminders on icloud.com, click on each reminder and press your Delete key to delete it.
For Mail, open your mail on icloud.com, click each folder on the left (such as your inbox), click on a single message to the right, press Control-A on your keyboard to select them all, then press your Delete key. Repeat this for each of your mail folders except Trash. When finished, click on the actions (gear-shaped) icon on the bottom left and select Empty Trash.
If you also want to delete your iCloud backups you can go to Settings>iCloud>Storage & Backup>Manage Storage on your device, tap the name of your device under Backups, then tap Delete Backup.

Inbound emails stripped of .FAX attachments

G'day all,
I'm on a 620 system up to basis patch 60.
When an inbound email contains an attachment with extension .FAX the attachment disappears!!
Any other extensions are fine. The .FAX files in my case are actually .TIF files but the software creates them with .FAX extension.
If I rename the file to have a .FOX extension for example, the attachment makes it into SAP just fine, as does any other extensions I've tried (.TXT, .DOC, .ZIP, .PDF, .XLS etc)
This happens whether I send to a normal SAP users inbox or whether I handle the inbound request using my own SO50 configured class.
We've turned on the Inbound and General trace in SCOT and there is nothing too exciting. The log does show there is a .FAX attachment present (so it's not stripped by the external mail system) but it doesn't indicate that it's been removed.
Please note!! This is NOT inbound Fax handling. It's just a mail that happens to have an attachment which ends with the extension .FAX.
Any ideas??
Thanks,
Mark

Hello,
Can you please check SAP note:
813619
make sure the customizing of the type .FAX is correct.
Best regards,
Dezso

Sending email with attachments as Thumb Nails Instead of Image

Is it possible to change the attachment from actual image to a thumb nail attachment in Mail? For example, when attaching a PDF for an outbound email the PDF shows in the body of the message instead of just an icon that can be opened.

Based on this excerpt from Mail's help file, I believe it is not possible to change that appearance you're asking about.
View, save, and delete attachments
You can specify a default location for saving all attachments, or you can specify a location for each attachment.
HideView attachments
Some attachments, such as images or PDFs, are displayed in the message content. To view other types of attachments you can:
Click Details in the message header area, and then click Quick Look. To view attachments in full screen mode, hold down the Option key when you click Quick Look.
Choose File > Quick Look Attachments.
When viewing attachments, use the controls to move to the next or previous attachment, display the attachments as thumbnails, or view them in Preview. If you’re in full screen mode, pictures automatically play as a slideshow.
When you open an attachment in a message, Mail temporarily saves the attachment in the Mail Downloads folder, located in the Library folder of your home folder.

Mail not showing emails with attachments

Mail doesn't show/download emails with pdf attachments, although I can see the emails and attachments on my iphone no problem. The whole email is missing, not just the attachment.
Please help as this means I sometimes miss important emails, and well as the inconvenience of only being able to access the email and attachment from my phone

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click the line below to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Quit and relaunch Mail, and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

I am losing my carriage returns when sending emails. How to keep? uses SMTP Email MIME Text Content-Type.vi

I am losing my carriage returns when sending emails using the Internet email vi's.
All carriage returns are stripped out and I get one long word wrapped paragraph.
I want to avoid html.
Ideally, using the vi's for rich text would be perfect, but a simple text message with carriage returns and line feeds in any font ok.
uses SMTP Email MIME Text Content-Type.vi
i have tried text/plain, text/html, and mixed yada something

You need to use Line feed constant and then use concatenate function.See the screen shot.
Naqqash
Attachments:
Using Line feed.png ‏15 KB

Emails with attachments won't send

Hi - I'm a new Mac user. I have set up a gmail account and set this account up on my Mac (10.6.4). I can send messages but as soon as there is an attachment (even very small ones of 50kb or so) the message doesn't send and I eventualIy get message a pop up saying that the mail can't be sent using this server.
However, the 'connection doctor, shows that my 'connection and login to the server is successful'. I've deleted the account and reset it but it doesn't make any difference.
I have (in gmail) included a divert from my work e-mail address. These messages are received ok as well.

Do you have a signature line on the bottom of your email?
I know when I got rid rid of mine on my mac emails, all attachments would magically work.

I am using a mac mini (10.8.3) with Mac Mail 6.3 (1503). Whenever I try to forward an email with attachments, the attachments do not make it. They show being sent, but the attachments never are sent.

Hey Guys,
The title says it all. Whenever I receive an email with attachments, I will try to forward the email to someone with the attachments. Mac Mail shows that the attachments are attached, but the receiver says the attachments are not there. Our mail host is Rackspace. We are setup with IMAP. It should be noted that we are experiencing similar issues with OS 10.5.8 with Mac Mail 3.6 (936).
We assumed Rackspace was the problem, so we logged into their webmail portal and tested it and the attachments were received as normal, which points everything back to Mac Mail. We even had an ISP change but the problem do not change.
I have researched the problem, and there seems to be evidence of this being a known bug with Mac Mail, but I am hoping there is a workaround. The company is unwilling to move to a different mail client since they use Daylite 4, which does not support Thunderbird.

Back up all data.
1. Triple-click the line below to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu. A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
2. Repeat with this line:
/Library/Mail/Bundles
This time you may be prompted for your login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.

Enable SAP Inbound email through IMAP, POP3 & MAPI instead of SMTP

Hi,
I am trying to configure SAP Inbound email in CRM 6.0 and would like to know if I can use IMAP, POP3 or MAPI instead of SMTP due to our company's legal policies and maintenance purposes.
If there is a way, please let me know how to?
I have checked other options but none of them talk about IMAP, POP3 or MAPI
*) ICI (Integrated Communication Interface)
*) Agent Inox based on SAP Connect Interface via SAP Business WorkflowCheck
http://help.sap.com/saphelp_crm60/helpdata/en/46/23e545c17b5872e10000000a11466f/content.htm
PI Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Configuring the Sender Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Configuring the Receiver Mail Adapter - http://help.sap.com/saphelp_nw04/helpdata/en/ad/bf93409c663228e10000000a1550b0/frameset.htm
Thanks in advance

Hello,
As far as I am aware, SMTP is now the only supported option for configuring inbound emails through the SAPConnect interface into the Interaction Center agent inbox.
[SAP Note 455140|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=455140]
[SAP Note 1236270|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1236270}
Best regards,
John

Saving email with attachments together

I am running leopard on an iMac. I am a recent convert to Mac from the PC, and since I get a lot of emails with attachments, I simply want to save the email and attachment as one entity, as I used to do on my PC. It is very important that I be able to easily know which attachments came with which email. Ideally I would like to retrieve a saved email from a folder, open it, and also see the attachments. Currently, when I try to save an email that contains attachments, I go to File and pull down SAVE AS... A box pops up asking me for the location and it also contains a box at the bottom for me to check if I also want to save the attachments. I check the box, but no attachments are saved. I can go under File and pull down to Save Attachments, and it will save them to wherever I want, but I need the email and attachments together as one unit, for later retrieval. SO CAN ANYONE TELL ME WHAT I AM DOING WRONG HERE ??

Ok, first your attachments in Leopard Mail are saved in homefolder/library/Mail Downloads, so whatever you do, do not delete attachments in that folder.
Second, if you have an IMAP account, go to mail>preferences>accounts>advanced... and make sure that for "keep copies of messages for offline viewing" the option "all messages and their attachments" is chosen.
Third, where are you trying to save these emails, outside of Leopard Mail? I would suggest you save them within Leopard Mail, in mailboxes you will have created for that effect - to create a mailbox go to mailbox>new mailbox, choose the location you want to create the mailbox in as in under your IMAP account, or on your mac, and choose a name for your mailbox. Once that mailbox is created, you can move the emails you want to keep by either selecting the email(s), dragging and dropping in the mailbox you want to keep them, or you can right click and move to, or you can go to message>move to...
hope this helps.

BPEL 10.1.2 & 10.1.3 bug: sending email witch attachments

We would like to get the following (known)bug fixed or learn of a workaround:
Metalink # 5445787:
When BPEL sends emails with attachments which are opened by Outlook clients,
the email body content will also be recongnised as attachment. The end-user
will then receive an e-mail with 2 attachments and empty body text.

Hi,
The bug is being worked on by development. The best thing to do is to log a SR with Oracle Support and say you also need a fix for this bug. The amount of customers waiting for a specific bug fix has sometimes an effect on the priority it is given.
~ronen

Using Templates/Drafts in Email with Attachments Mac Mail

Hi,
I am trying to create a standard email that to send to new clients once they sign up. This standard email contains attachments and will need a few customizations (e.g.: Name, ad size, start and end dates, etc).
Is there a way to save a draft email that will not disappear once you send it to someone?
I am aware of saving as stationary, but stationary can't be saved with attachments.
In my previous PC/Outlook world, I would create an email with "_____"s in it to remind me to change these fields for the individual recepient (nothing worse than sending a client information that only pertains to the last client you sent it to). I would then simply open that email and click on the "____"s and fill in the info for the individual I'm sending to.
With Mac Mail and Drafts, I can create a template, but once I send it to someone, it deletes the draft. UGH! So frustrating!
Any suggestions are greatly appreciated!

Mail/Mailbox/New Mailbox - select On My Mac to create the Mailbox. Then drag a copy of the draft there before you send the other one.
See last post.
https://discussions.apple.com/message/10182953#10182953

Inbound email - delete attachments/content?

Similar Messages

Maybe you are looking for