Inbound emails from internet stuck in smtp database queue
I have 4 exchange servers
2 MBX and 2 CAS.
I am forwarding the smtp request from firewall to cas02 and using cas01 as stand by.
Email are working fine except some time when we look at the email queue emails get queued n smtp database. And it take very long time to route to user mailbox.
My mailbox in the DAG.
When I checked in the Active Directory DNS MX record pointing to cas01 and cas02
Hi mswizard,
Thank you for your question.
How long time to route user mailbox?
When did the email get queued? The specific or random a period of time?
Email got queued comes from the specific domain or all external domain?
In order to troubleshooting, when the email gets queued, we could collect the following information to
[email protected]
The application logs on Exchange server ;
The System logs on Exchange server;
Message tracking logs on Hub server in the following path:
C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking
4. SMTP logs on the Hub server in the following path:
C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\ProtocolLog\SmtpReceive
There are some reasons which may cause email queued for long time to delivery:
Network issue
Make sure no loop in network and other network issues.
2. Exchange server performance
The Exchange server didn’t deal with many emails at the same time owing to performance, we could improve the performance of the Exchange server. We could use
performance monitor in EMC to check.
3. Anti-virus software
We could try to disable A/V to check if the problem that email is delivering to user mailbox persists for a long time.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
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