Inbound processing email still getting rejection email in my inbox
Hi experts,
I am processing a email in my inbound, the mail gets processed perfectly
Still i get a rejection mail from sap stating:
Delivery has failed to these recipients or distribution lists:
xyzATsubdomain.company.com
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.
The following organization rejected your message: subdomain.company.com.
Sent by Microsoft Exchange Server ****
Diagnostic information for administrators:
Generating server: sap.company.com
xyzATsubdomain.company.com
sap.company.com #554 Cannot process message in SAP System ##
Regards,
Suhail
Edited by: suhail khan on Jun 24, 2011 12:57 PM
Sorry, not a Firefox support issue as Firefox doesn't do email, it's a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39]
Similar Messages
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Inbound process of ALE------- get point.s
Hi all,
In WE05 i m able to see my idoc with status 03. Now wht i need to configure further for the correspoinding inbound process, to see my data on the receiver system.
Regards,
[email protected]Hi
See this and do accordingly
Application Linking and Enabling (ALE)
In this document you will learn the step-by-step procedure to setup the ALE system and go through a transaction between two clients
For our purpose we have two clients
namely Client 100 and Client 200.
System name is SAPKDC (FOR BOTH 100 AND 200 CLIENTS).
Distribution of Material Master Data Between two Systems
1) SETUP LOGICAL SYSTEM: (Note: Do Not Create This Step)
To do this follow the following steps
Execute SALE Transaction Code
On The Screen Click on Sending and Receiving Systems.
Then Click on Logical Systems.
Then Click Defining Logical Systems.
Click New Entries Button
(E.g. (LG100 sending system)
(LG200 receiving system))
Enter two logical system names and their description.
Save
Comeback to SALE Transaction Code screen.
2) Now you have to allocate the created logical systems to respective clients.( Note: Do Not Create This Step)
LG100 assign to client 100
LG200 assign to client 200
To do this, do the following.
Click Assigning Client to Logical System.
Ignore the message that comes up on the screen.
Select client 100
Click details button on the toolbar icon or press F2.
In the logical system box, enter LG100.
Click on the save Icon
Click the back button.
Now select client 200.
Click details icon or press f2.
In logical Systems box, enter LG200.
Save
Back.
Comeback to SALE Transaction Code screen.
3) Maintain RFC Destination: (TR.CODE:SM59)
(Note: Do Not Create This Step)
Click Create Button on the Screen
On the Screen Maintain RFC Destination i.e LG200.
Enter LG200 in RFC destination box.
Connection type is 3
Give a description for the RFC destination.
Maintain Technical Settings on Details on Technical Settings tab
Target Host as : SAPKDC (NOTE: Save it as a Host Name)
Maintain Logon Details on Logon/Security tab.
Language: EN.
User: MMUSER200 (This is the logon for dist.)
Client : 200
Password: MM1234.
Save.
Click on create to do the above process for Client 200 in
The client 200 system.
4) Maintain Distribution Model.(BD64). (ABAPer role starts here)
Execute Maintain distribution model directly for
creating the model.
Click on change mode button on App tool bar of the Screen.
Create Model View pushbutton on App tool bar of the Screen.
A pop screen will appear in which you specify
Short text as Distribution for MM Data.
Enter Technical Name as LGMODEL.
Select Model View and Click on Add Message Type Pushbutton on App toolbar of the Screen.
A popup screen will appear in which you specify
Model View as LGMODEL.
Sender as LG100.
Receiver as LG200.
Again Click on Add Message Type Pushbutton on App toolbar of the Screen.
A popup screen will appear in which you specify
Model View as LGMODEL.
Sender as LG200.
Receiver as LG100.
SAVE.
On the same screen goto Menubar and select Environment.
And then select Generate Partner Profiles , then execute it.
On the Screen specify the Logical System as LG200.
Then execute the screen.
Click back.
Again On the same screen goto Menubar and select EDIT.
Again select Model View and then select Distribute.
****LOGIN to client 200.
Execute Tr.code BD64 and again On the same screen goto Menubar and select Environment.
And then select Generate Partner Profiles , then execute it.
On the Screen specify the Model View as LGMODEL
And Specify the Logical System as LG100.
Then execute the screen.
Click back.
*******Switch back to client 100 Session.
5) Create Material using MM03 Tr.Code.
Enter the material name as LGMATERIAL
Industry sector as Mechanical Engineering
Material Type as Finished Products.
And then Click on Data Pushbutton on the App tool bar.
Select views.
In the select views box for materials check basic data 1 AND 2.
Click enter icon.
In the next screen that you get
Give the text of the material as NEW MATERIAL.
Base unit of measure as KG.
Gross Weight as 200.
Net Weight as 100.
Weight Unit as KG.
In the description area language (E) and material description.
Click Save.
Now I Created a Material in Client 100 , I want to transfer this data to Client 200.
6) Execute BD10 to transfer the material in which you specify
the material as LGMATERIAL and
message type as MATMAS (client100).
Then a Screen will be displayed in which it shows that
1 Master Idoc Generated .. Enter
1 Communication Idoc Generated..Enter.
*******LOGIN to Client 200.
7) Execute BD11 to get the material in which you specify
the material as LGMATERIAL and
message type as MATMAS (client200).
8) Execute Tr.code MM03 and give the material as LGMATERIAL
and see that the material is displayed as it was in Client 100.
If not follow these steps.
9) Execute Tr.code WE19( for rectification of errors in client200).
Specify the Existing Idoc Number and Executes it .
A Screen is displayed in which you specify the corresponding Function Module as INPUT_IDOC_MATMAS01 and execute it.
10) Execute Tr.code MM03 and give the material as LGMATERIAL
and see that the material is displayed as it was in Client 100.
Now the Material is correctly displayed in Client 200.
11) Monitoring of IDOCS.
Transaction Codes:
IDOC Display of Status: WE 05.
IDOC Date and Time: WE07.
Outbound:
Step 1. Application document is created when transaction is saved.
2. Message control is invoked.
3. Messages are processed by system.
4. Messages are Edited (if desired).
5. Output (ALE / EDI) is checked
6. Validate against Message control record from Partner Profile
7. Application Document is saved.
8. Entry NAST table is created for every selected output program
along with Medium & Timing.
9. Check for Process Immediately .
If (yes)
Determine Processing Program from TNAPR Table.
ELSE
Execute RSNASTED Program.
10. Read Partner Profile to determine Process Code.
11. Process Code points to the Function Module & Invoked.
12. IDoc is generated.
13. Check for ALE Request.
if (Yes)
Perform Filters, Conversions, Version Changes etc.
Else.
IDoc is stored in DATABASE.
INBOUND:
Step 1. EDI Subsystem creates an IDoc file from EDI Messages
2. Subsystem calls Functional Module EDI_DATA_INCOMING from startRFC program.
3. Data in Control Record is validate against the Partner Profile.
4. IDoc is generated in Database and syntax check is carried out.
5. IDoc file is deleted once file read.
6. Event PROCESSSTATE REACHED is triggered in Idoc Object Workflow.
7. Check for Process Immediately.
If NO
Execute RBDAPP01 Program
Else
Read Process Code from Partner Profile
Process Code Points to Function Module
Application Document Posted.
further help:
check url
http://www.sappoint.com/abap/ale.pdf
http://www.sappoint.com/abap/ale2.pdf
http://www.sapgenie.com/ale/configuration.htm
http://www.sappoint.com/abap/ale.pdf
http://www.sappoint.com/abap/ale2.pdf
http://www.sapdevelopment.co.uk/training
And also u can get lots of inof from the below link.
http://www.sapgenie.com/ale/why_ale.htm
<b>Reward points for useful Answers</b>
Regards
Anji -
[solved] Iptables - open port still gets rejected
I am trying to open 2 ports in my firewall,5582 udp and 61185 udp and tcp. However after reading up on iptables and following this guide (https://wiki.archlinux.org/index.php/Si … l_firewall) these ports are still being blocked. I am new to iptables, and I've gone over the rules but still not seeing what is rejecting it. Note that 61185 gets rejected not dropped at lest the tcp. All other tested tcp ports are dropping. I have not yet been able to test udp but i assume that its not working ether. Here's my iptables rules.
# Generated by iptables-save v1.4.10 on Tue Jan 18 15:37:23 2011
*filter
:INPUT DROP [0:0]
:FORWARD DROP [0:0]
:OUTPUT ACCEPT [2235:279476]
:TCP - [0:0]
:UDP - [0:0]
-A INPUT -s 127.0.0.0/8 -i wlan0 -j DROP
-A INPUT -i lo -j ACCEPT
-A INPUT -m state --state INVALID -j DROP
-A INPUT -m state --state RELATED,ESTABLISHED -j ACCEPT
-A UDP -p udp -m udp --dport 5582 -j ACCEPT
-A UDP -p udp -m udp --dport 61185 -j ACCEPT
-A TCP -p tcp -m tcp --dport 61185 -j ACCEPT
-A INPUT -p udp -m state --state NEW -j UDP
-A INPUT -p tcp -m tcp --tcp-flags FIN,SYN,RST,ACK SYN -m state --state NEW -j TCP
-A INPUT -j REJECT --reject-with icmp-proto-unreachable
COMMIT
# Completed on Tue Jan 18 15:37:23 2011
# Generated by iptables-save v1.4.10 on Tue Jan 18 15:37:23 2011
*nat
:PREROUTING ACCEPT [1765:224576]
:INPUT ACCEPT [0:0]
:OUTPUT ACCEPT [2859:262280]
:POSTROUTING ACCEPT [2860:262320]
COMMIT
# Completed on Tue Jan 18 15:37:23 2011
Last edited by tsr-nc (2011-01-22 01:06:44)yes iptables is part of my DAEMONS array.I have reset my /etc/sysctl.conf.
sorry my previous post i ran those commands with iptables disabled and my receiving program off.
Your original post said you are trying to open UDP 5582 and TCP+UDP 61185, however there is nothing on your computer listening for these ports, so you are getting the connection rejected messages because iptables is allowing the packet, but the kernel has nowhere to send the packet (ie, a listening application process) so the kernel closes the connection attempt.
Thank you i didn't understand that before
updated
iptables -nvL
Chain INPUT (policy DROP 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination
0 0 DROP all -- wlan0 * 127.0.0.0/8 0.0.0.0/0
5449 1026K ACCEPT all -- lo * 0.0.0.0/0 0.0.0.0/0
1 40 DROP all -- * * 0.0.0.0/0 0.0.0.0/0 state INVALID
953 400K ACCEPT all -- * * 0.0.0.0/0 0.0.0.0/0 state RELATED,ESTABLISHED
60 8029 UDP udp -- * * 0.0.0.0/0 0.0.0.0/0 state NEW
21 924 TCP tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp flags:0x17/0x02 state NEW
80 8909 REJECT all -- * * 0.0.0.0/0 0.0.0.0/0 reject-with icmp-proto-unreachable
Chain FORWARD (policy DROP 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination
Chain OUTPUT (policy ACCEPT 6682 packets, 1176K bytes)
pkts bytes target prot opt in out source destination
Chain TCP (1 references)
pkts bytes target prot opt in out source destination
1 44 ACCEPT tcp -- * * 0.0.0.0/0 0.0.0.0/0 tcp dpt:61185
Chain UDP (1 references)
pkts bytes target prot opt in out source destination
0 0 ACCEPT udp -- * * 0.0.0.0/0 0.0.0.0/0 udp dpt:5582
0 0 ACCEPT udp -- * * 0.0.0.0/0 0.0.0.0/0 udp dpt:61185
netstat -tunlp
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 127.0.0.1:8118 0.0.0.0:* LISTEN 4042/privoxy
tcp 0 0 127.0.0.1:631 0.0.0.0:* LISTEN 4073/cupsd
tcp 0 0 0.0.0.0:3128 0.0.0.0:* LISTEN 25380/(squid)
tcp 0 0 127.0.0.1:9050 0.0.0.0:* LISTEN 4071/tor
tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN 4071/tor
tcp 0 0 127.0.0.1:58846 0.0.0.0:* LISTEN 5472/python2
tcp 0 0 127.0.0.1:32000 0.0.0.0:* LISTEN 30205/java
tcp 0 0 0.0.0.0:9030 0.0.0.0:* LISTEN 4071/tor
tcp 0 0 ::1:631 :::* LISTEN 4073/cupsd
tcp 0 0 ::1:8888 :::* LISTEN 30205/java
tcp 0 0 ::ffff:127.0.0.1:8888 :::* LISTEN 30205/java
tcp 0 0 ::ffff:192.168.1.1:8058 :::* LISTEN 30205/java
tcp 0 0 fe80::215:afff:fe0:8058 :::* LISTEN 30205/java
tcp 0 0 :::6600 :::* LISTEN 4022/mpd
tcp 0 0 ::1:9481 :::* LISTEN 30205/java
tcp 0 0 ::ffff:127.0.0.1:9481 :::* LISTEN 30205/java
udp 0 0 0.0.0.0:51774 0.0.0.0:* 5472/python2
udp 0 0 0.0.0.0:631 0.0.0.0:* 4073/cupsd
udp 0 0 0.0.0.0:4827 0.0.0.0:* 25380/(squid)
udp 0 0 0.0.0.0:43802 0.0.0.0:* 25380/(squid)
udp 0 0 0.0.0.0:3130 0.0.0.0:* 25380/(squid)
udp 0 0 0.0.0.0:3401 0.0.0.0:* 25380/(squid)
udp 0 0 0.0.0.0:44777 0.0.0.0:* 5472/python2
udp 0 0 :::56760 :::* 30205/java
udp 0 0 :::5582 :::* 30205/java
udp 0 0 :::8008 :::* 30205/java
udp 0 0 :::8008 :::* 30205/java
udp 0 0 :::1900 :::* 30205/java
udp 0 0 :::1900 :::* 30205/java -
I am unable to retrieve my emails since yesterday. I called Time Warner Cable, my Internet provider, but they could not help me; they stated that the settings had changed, since they were upgrading. I adjusted the settings, but still get an error message:
Alert
There may be a problem with the mail server or network. Verify the settings for account "Mail 1" or try again.
The server returned the error: The connection to the server "smtp.roadrunner.com" on port 110 timed out.
I changed the server, and the port, as Time Warner Cable tech rep recommended, but to no avail. They recommended I delete my current email account and recreate it, but that I check with Apple first, because I might lose my contact list (and any email messages I'd previously saved!?). They suggested Apple might be able to tell me how to not lose the contacts, emails, profile.
Any help would be appreciated.Hi, what Interface are you using, & which one are you checking?
Each Interface will have it's own settings.
Though all of these steps may or may not be needed, I'm including them all.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
10.4 instructions...
Is that Interface dragged to the top of Network>Show:>Network Port Configurations.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK. -
Every day when I check my email I have many notifications from apple support community pertaining to someone else's questions. I have check all answers to getting emails No in the preferences in my profile. What else can I do?
You've gone through this user-tip for stopping emails from here : https://discussions.apple.com/docs/DOC-3661 ?
I've also asked the hosts to have a look and see if they can see why you are still getting them -
Hi
With kind help from the forum my problem has now been solved, although I was still getting email notifications from every topic, after advice I was directed to the "email notification preferences" where I think I stopped all notifications by putting a spot in "NO" for every preference, although I would like to leave my own topic open for emails for a little longer.
Unfortunately I am still inundated with email notifications for each topic on the forum, have I missed something? as my inbox is still full of email notifications which I would like to stop, regards Robert.Those settings are for “Future” discussions. Those don’t affect subscriptions you already have set up.
To change your existing notifications:
Go to Your Stuff at the top of any forum page
Click on Profile
Click on Manage Email Notifications in the Actions panel
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I am getting a message that sys startup disk is almost full. I cleaned all my old emails out, archived old ones i needed and erased most files on the computer. I restarted but I'm still getting the message
Reindex Spotlight again.
http://support.apple.com/en-us/HT201716
Do not concern yourself about the backups. They will be deleted automatically if space is needed for other data:
http://support.apple.com/en-us/HT202301
Ciao. -
Still getting 553 error after verifying email addr...
Even after having verified a new email address using the email sent from BT/Yahoo I still get the 553 Error stating that the email address needs to be verified. I am going around in circles. Anyone else had this problem? I am using Outlook 2010.
Observer wrote:
I'm having the same issue -- unsolvable 553 errors. One part of the system claims my addresses are verified, another part claims they are not verified.
I have done everything possible listed in BT Yahoo help guide, and more:
1/ We have 10 addresses on personal doimains which work OK for sending email via mail.btinternet.com from our master account ([email protected]) via Outlook 2003 SP3
2/ We had a number of additional verified addresses which until recently worked OK via sub accounts ([email protected] and [email protected])
3/ Some months ago, when BT Yahoo changed the system in some way, the previously-verified addresses in the sub accounts stopped working and started getting 553 errors
4/ I have tried ABSOLUTELY EVERYTHING I can find suggested in the help system to get these additional addresses to send via mail.btinternet.com, but they still get 553 errors
The following recipient(s) could not be reached:
'Xxxxx Xxxxxxx' on 05/11/2010 10:19
553 From address not verified - see http://www.btyahoo.com/verify
5/ I have further fresh new addresses, and verified them, and got the confirmation message. But they still get 553 errors
6/ The BT Yahoo system claims that these email addresses have been verified OK
Thanks Xxxxx! Your email address has now been verified.
You have successfully added an email address to your BT Yahoo! account.
7/ But the addresses only work for sending via BT Yahoo webmail
8/ They DO NOT work for sending via Outlook through mail.btinternet.com – they always get a 553 message saying they are not verified
553 From address not verified - see http://www.btyahoo.com/verify
9/ I have tried sending via Outlook 2003 SP3 on two computers, and via Outlook 2007 on a third computer – all get 553 errors
10/ I have downloaded and used MDBVU32, and there is no stuck Read Receipt
11/ Several years ago, when BT Yahoo started giving 553 errors, I discovered that BT Yahoo verification has a memory – you can only create a fixed 10 in an account, and if you delete one of the ten and substitute a new address, the substitute will get 553 errors whatever you do to verify it. But you can reinstate the original. This does not seem to be documented in the help system.
12/ This means I cannot simply swap in a newly-verified address to the master account, or an existing sub account which has reached 10
13/ Hence I have created a fresh new sub account, and in that I have created fresh new email addresses (so there is no memory effect), and verified them.
14/ But whatever I do they STILL get 553 errors, even after http://www.btyahoo.com/verify has told me they have been verified.
ANY HELP WOULD BE EXTREMELY WELCOME!
From: System Administrator
Sent: 05 November 2010 10:19
To: Xxxxxx Xxxxxxx
Subject: Undeliverable: testing email from Xxxxxx
Your message did not reach some or all of the intended recipients.
Subject: testing email from Xxxxxxx
Sent: 05/11/2010 10:19
The following recipient(s) could not be reached:
'Xxxxxx Xxxxxxx' on 05/11/2010 10:19
553 From address not verified - see http://www.btyahoo.com/verify
Hi.
You've done pretty much everything, and covered all bases. Indeed my shortcuts (option 0e) which was written before the BT version still contains more and better info that the BT one. Indeed your points 11 and 12 were certainly correct at the time as I had also pointed out.
However the system has indeed altered recently, actually making it easier to verify and delete items.
I usually mention for folk to pop to :-
https://edit.yahoo.com/commchannel/manage
entering the relevant full BTinternet email address as the Yahoo! ID. You may see entries hidden in the usual email verification area.
However I do feel that there are some problems with the system, which may actually manifest itself in the results you are seeing.
I've not personally had any errors myself, and have tried various things over the years too. None of my stuff has failed.
You may like to drop me an email via my shortcuts option 0e and I'll see if I can help further.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
Can't create new email alias, still getting the 7 day message...
Ok so about two weeks ago I deleted one of my email aliases so I could create a new one... now I am passed the 7 day wait to create a new one but I am still getting the *You must wait up to 7 days to create a new alias*...
Any one else having this issue?justBen -
You have to take this up with your email service provider, whoever it is. It is not something you change on your Mac. Email addresses & aliases are created/maintained by your service provider. -
Still getting email notification after stopping
A couple of days ago I posted a question on the Acrobat forum and turned on email notification. I turned email notification off about 5 hours ago and I'm still getting them.
The prompt on my Acrobat forum screen says "Receive email notifications" so email notifications appear to be turned off. But I'm still getting them.This ARTICLE might give you some tips on sorting out e-mail notifications.
Here's hoping, as there seem to be more ways to get those, than there is to turn them off.
Good luck,
Hunt -
I keep getting Alarm popups saying that it cannot send msg using the server null.
I think I have disabled email (I use Gmail) and the calendar however I still get these popups and I can't close them?
How can I disable the Alarm popups?
Thanks
BrianOS X Mail: Troubleshooting sending and receiving email messages - Apple Support
Google Mail recently implemented additional security measures "for your protection" of course. The manifestation of that may be the requirement to create a unique, "application-specific" password for each one of the various Google services you may use. That requirement probably includes Google Mail. So if the above Apple Support document doesn't resolve the problem, research Google's application-specific password requirements, and how to configure Mail to use it.
I asked the Hosts to edit or obscure the email address in your post. -
HT1430 I cannot get email on the ipad, although I still get mail on my iPhone.
Have been getting email with no problem for eight months. Still get mail ok on the iPhone, but not on the pad. Apple claims my service period has expired, even though the pad is less than a year old (4 months less)
First, you get ninety days of support for your iPad as shown here:
One of these should help. If you need help setting up your email:
http://support.apple.com/kb/HT4810
If you need other email help:
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My outgoing email keeps getting rejected by server
Hi All, I am using the mail app on my Iphone5.
Just recently (within the last week) I've noticed that sometimes when I send an email it gets stuck in the outbox and when I try to send again I'll get an email saying that the sender gets rejected by the server.
I'll retry several attempts to resend
Then the error message changes to "Your username and password" are incorrect.
I'll retry again and then it goes back to "sender rejected by server".
It switches between those two error messages until FINALLY one email will eventually go through. It's quite frustrating.
I've read some posts in which people are saying to go into the Outgoing Mail Server settings and make sure that my username and password are listed along with changing the SERVER PORT to #25
The only problem is that all of those areas are grayed out. Any suggestions on how to make them accessible so I can put everything in there?Impossible to help as you haven't even mentioned who your email provider is, or what settings you are using, or whether this is for incoming or outgoing mails - in fact, anything relevant to troubleshooting the issue.
-
i changed my email perferences 4 days ago and am still getting email mailouts....HELP!
Give this a try:
Go to your profile page.
Select the Notifications tab clear out anything that shows there.
Go back to your profile
In the Actions box select Preferences
Select the Email Notifications Preferences tab
Set the values as you like
Go back to your profile
In the Actions box select Manage Email Notifications
delete any that show
Note: steps 4 & 7 appear to be the same but they are not. The steps need to be followed as specified. If this doesn't stop the email we'll need to have a host look into it.
Good luck. -
I am not allowed to send emails due to an error message that says I have exceeded the storage limits in my mailbox. I have already deleted all old mail, sent mail, etc. but still get this message. Please help!!
Firefox doesn't do email, it's a web browser.
If you are using Firefox to access web mail, you need to seek support from your service provider or a forum for that service.
If your problem is with Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/]
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[http://forums.mozillazine.org/viewforum.php?f=39]
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