Inbound Workflow Mailer Tags not discarding messages

Our workflow mailer tags don't seem to be discarding undeliverable messages. we have a few closed PO notifications that are being returned with "Undeliverable:" subjects, and "Delivery has failed to these recipients or groups" in the body.
I have added the Undeliverable and "Delivery has failed to these recipients or groups" to the tag list in Notification mailer setup, but it makes no difference. I have added the tags, and refreshed the mailer but the messages are still coming into the PROCESS folder instead of being put in the DISCARD folder.
I posted this thread previously and it never received an answer. I was hoping someone else had the issue now and could provide some insight.
Inbound workflow mailer tags don't recognize Undeliverable system messages
Oracle EBS R12: 12.1.3
Mail system: Exchange

I posted this thread previously and it never received an answer. I was hoping someone else had the issue now and could provide some insight.
Inbound workflow mailer tags don't recognize Undeliverable system messages
Sorry, I missed your last update in the other thread. I have just responded and it might be helpful if you provide those details.
Thanks,
Hussein

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Inbound workflow mailer tags don't recognize Undeliverable system messages

We have an inbound Workflow mailer that was not set up initially to view or filter any custom tags. There are 2 "Undeliverable" messages, which seem to be looping in our inbox.
The undeliverable message comes in and gets filed to the "PROCESS" folder. It then seems to be triggering a invalid response template email to be sent, which then attempts to send another email to the invalid address, and gets received again starting the process over again. I have created a new tag on the workflow mailer Advanced setup with "Undeliverable" as the pattern, and "Unavailable" as the action. I have also tried the "Ignore" as the action but neither change sent the message to the Discard folder.
Oracle System: EBR R12
Email: Microsoft Exchange

We have an inbound Workflow mailer that was not set up initially to view or filter any custom tags. There are 2 "Undeliverable" messages, which seem to be looping in our inbox.What is the difference between these 2 messages and the other ones?
The undeliverable message comes in and gets filed to the "PROCESS" folder. It then seems to be triggering a invalid response template email to be sent, which then attempts to send another email to the invalid address, and gets received again starting the process over again. I have created a new tag on the workflow mailer Advanced setup with "Undeliverable" as the pattern, and "Unavailable" as the action. I have also tried the "Ignore" as the action but neither change sent the message to the Discard folder.Did you bounce the Workflow mailer and listener and see if this helps? -- Workflow Java Mailer & Notifications FAQ [ID 562551.1]
Can you find any errors in the Workflow log file?
Oracle System: EBR R12
Email: Microsoft ExchangeWhat R12 release you are on?
Thanks,
Hussein

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Hello, I'm having this problem. Mail is not downloading messages from two accounts. I don't know why but there're two accounts working so bad. If I click with the right button on the account and click to see the account details, I can see the messages on the server but not in inbox. I made a sync with this account and my iphone and then the iphone downlad the messages with out problems. Not my imac at work or my imac at home... what can be wrong?
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For Gmail, this is normal, there is nothing you can do about it -- just type Mail AND Gmail in the search box to see threads discussing how Gmail works.
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You're welcome.
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Hi Friends,
My Environment
OS : OEL4U5
Application Vers : R12.1.3
Db Version : 11.1.0.7
Hostname : erptest01
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1 Workflow Document Web Services Service     Down     Activated ERPTEST01     *0*     *1*
2 Workflow Agent Listener Service     Up     Activated     ERPTEST01     1     1
3 Workflow Mailer Service     Up     Activated     ERPTEST01     1     1
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[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:UNEXPECTED:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: 172.16.1.11.4iapps.com
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Kindly suggest us,
Thanks,
Athish

Hi Hussein
We Followed the above mentioned docuement but its not fixed. And atlast we resolved and fixed issue by following steps.
1) Downed the Apps services.
2) Runned the cmclean.sql as a apps user.
3) Rebounce the DB.
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Select Name Status State Node Actual Processes Target Processes
1 Workflow Document Web Services Service UpActivated ERPTEST01 *1 1*
2 Workflow Agent Listener Service Up Activated ERPTEST01 1 1
3 Workflow Mailer Service Up Activated ERPTEST01 1 1
Now the Notification Mailer is Up and running with out any issues
Thanks & Regards
Athish

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Back up all data before proceeding.
1. Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
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Hi,
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Inbound Workflow Mailer Tags not discarding messages

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