Inbox Doesn't Show New Mail Until I Click Out of Inbox and Click Back In
Hello, I originally posted this in the Microsoft Community, but I was told to post here instead. HELP!!! Nobody I know seems to have an answer for this.
I have Outlook 2010 connected to Exchange (work email). Whenever I get new mail, I have to click out of the Inbox and then click back in, in order to see and open my new mail. I do receive the pop-up notification in the lower right hand corner, and
I receive the "(1)" notification next to "Inbox" on the left side menu (that's how I know when I have new mail), but no actual email shows in the Reading/Window Pane. It's like I have to refresh my Inbox.
The problem does not exist with any of my Inbox subfolders - only the Inbox itself.
When I had my department help desk remote in, the problem ceased (making me sound crazy), but when the technician logged off remote access, boom, the problem was back.
I've searched the internet, contacted my help desk multiple times, and deleted and re-created my Outlook profile, but nothing has worked so far.
Any insight into this issue would be greatly appreciated, as this problem is a pain!
Hi,
Please check whether you can see the items in your Inbox using Online mode or Outlook Web Access or Outlook Web App (OWA). If you just cannot see them in your Cached mode profile, please start Outlook using the following command-line (Click
Start and then click Run) to have a try:
Outlook.exe /cleanips
http://support.microsoft.com/kb/2330226
If it doesn’t work, please change a new computer to have a try.
Thanks,
Winnie Liang
TechNet Community Support
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