Inbox empty after closing the mail app

Hi,
I set up my dads iphone to receive his email..
Emails come in, and we can send some to! so thats allright.
But everytime my dad closes the iphone mail app, and then restart it again, the incoming mail box is empty..
no emails to find..
Why is this happening? Ive set the setting to never deleting the mails, but i cant find any other options..
Thank you in advance!

Try force-quitting (command-option-esc).

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