Inbox lost old messages

I changed web hosts but kept my old domain name and email addresses and installed new passwords for both mail accounts. when I went into TB it asked me for the new PW and logged in just fine and downloaded new messages but all of the old messages disappeared from the inbox. Is there any way to get then back?

With IMAP all mail is managed on the server.
The new server obviously knows nothing about the existing messages on the old server.
What you should have done prior to moving your domain to a new provider is to move all messages off of the old server to your 'Local Folders' account.
It's probably too late for that now. So unless you do have a backup of your messages on the old server, they are lost.

Similar Messages

  • E-mail "Inbox" of old messages have all changed to text only after Norton scan?

    Hi,
    Last night I did a full Norton scan of my computer and this morning found that all the "Inbox" messages "prior" to the time of the scan seem to have been changed to text only with various other codes and symbols but without the correct text formatting and any graphics. With these old Inbox messages the address and subject lines are also now empty as is the "To:" and "From:" In fact the whole space where these should appear now simply says "subject". There are also no graphics in the actual message area merely text and symbols. This has only occurred on my POP3 server Inbox. It hasn't happened to my other e-mail address which is an IMAP server. Nor has it affected the "Sent" nor "Archive" message boxes for the POP3 server system. Any new incoming e-mails I've just received this morning and post the Norton scan are ok however.
    Is there someway I can recover or re-configure these old Inbox messages from what appear to be text to presumably HTML with the correct subject lines and text/graphics formatting which seems to have been lost since the Norton scan?
    Many thanks.
    Bob

    Did Norton find anything in the Thunderbird profile. It sounds to me like it has quarantined your entire inbox, something Norton is very good at and the people and Norton are totally unapologetic for. Their attitude is they saved you, you should be grateful that they deleted a great load of your mail.
    Personally I voted with my feet. No Symantec product get installed on any device I have anything to so with. I consider them as bad as the virus they are supposedly protecting me from.

  • TB stopped retrieving new messages and trying to "reconfigure" my account to fix the problem, now I lost my old messages.

    [4/15/14 edit #3] I posted the requested troubleshooting information and made a backup of Profiles using MozBackup, so my remaining problem is the presence of two Inboxes, both receiving messages, and my not being sure which one can safely be deleted nor how to safely delete it.
    [4/14/14 edit #2] T'bird's Help taught me where my "Profiles" are stored but I found I had no backup of them. However, I now discover that I have TWO Inboxes - hadn't noticed that quirk before. Thankfully, one of them still contains all of my old messages! The Inbox that still has all of my old mail is listed as a subfolder under "Local Folders" and the Inbox that I thought was my only Inbox is listed as a subfolder under the top folder whose name is my email address. Both Inboxes are now retrieving my new mail. Does this mean I have somehow created two accounts? If so, how do I get rid of the account that uses the Inbox that does not have all my old mail in it? I don't want to get rid of the wrong account but I suspect the "right" one should be listed under my email address, not under "Local Folders". If anyone understands this mess that I've created, I'd really appreciate some advice so I don't make things worse. At least I've now learned what it is that I need to back up.
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    Sorry. Here is the Troubleshooting Info:
    Application Basics
    Name: Thunderbird
    Version: 24.4.0
    User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
    Profile Folder: C:\Users\Phil\AppData\Roaming\Thunderbird\Profiles\p8gz2q23.default
    (Local drive)
    Application Build ID: 20140316131045
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory
    Mail and News Accounts
    account1:
    INCOMING: account1, Local Folders, (none) Local Folders, plain, passwordCleartext
    account2:
    INCOMING: account2, [email protected], (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
    OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
    OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, false
    account5:
    INCOMING: account5, [email protected], (pop3) inbound.att.net:995, SSL, passwordCleartext
    OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
    Extensions
    Check for Updates in Help Menu, 1.1, true, [email protected]
    CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
    Remove Duplicate Messages (Alternate), 0.3.9, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
    ViewAbout, 2.0.1, true, [email protected]
    Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
    Important Modified Preferences
    Name: Value
    accessibility.typeaheadfind.flashBar: 0
    browser.cache.disk.capacity: 358400
    browser.cache.disk.smart_size.first_run: false
    browser.cache.disk.smart_size.use_old_max: false
    browser.cache.disk.smart_size_cached_value: 358400
    extensions.lastAppVersion: 24.4.0
    mail.openMessageBehavior.version: 1
    mail.winsearch.firstRunDone: true
    mailnews.database.global.datastore.id: 9bbfa749-eb91-4c2e-9a9a-d0e0146e393
    network.cookie.prefsMigrated: true
    places.database.lastMaintenance: 1397067237
    places.history.expiration.transient_current_max_pages: 52770
    places.history.expiration.transient_optimal_database_size: 85415034
    plugin.importedState: true
    privacy.donottrackheader.enabled: true
    Graphics
    Adapter Description: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
    Vendor ID: 0x8086
    Device ID: 0x2e22
    Adapter RAM: Unknown
    Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
    Driver Version: 8.15.10.2702
    Driver Date: 3-11-2013
    Direct2D Enabled: false
    DirectWrite Enabled: false (6.3.9600.16384)
    ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
    WebGL Renderer: false
    GPU Accelerated Windows: 0
    AzureCanvasBackend: skia
    AzureFallbackCanvasBackend: cairo
    AzureContentBackend: none
    JavaScript
    Incremental GC: 1
    Accessibility
    Activated: 0
    Prevent Accessibility: 0
    Library Versions
    Expected minimum version
    Version in use
    NSPR
    4.10.2
    4.10.2
    NSS
    3.15.4 Basic ECC
    3.15.4 Basic ECC
    NSS Util
    3.15.4
    3.15.4
    NSS SSL
    3.15.4 Basic ECC
    3.15.4 Basic ECC
    NSS S/MIME
    3.15.4 Basic ECC
    3.15.4 Basic ECC
    ISP is AT&T, anti-virus is (free) Avast, Windows firewall

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    i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

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  • Mail is moving old messages from folders into the inbox

    Hey,
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    /Andreas

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    BarnsleyMif wrote:
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  • Lost Email Messages in Inbox

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    I ended up going back and completely reinstalling the new PowerBook from scratch in case something was up and tried migrating again - same situation.
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  • Mail migration assistant did not upload old messages in inbox during upgrad

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    The file structure is a little complex. I will use inbox as an example.
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